Dunes West Golf and River Club

Lack of attention to detail. Our room was not clean as expected. Dust bunnies , lack of desk no chair. Towel racks pulling out of wall . Toilet tissue holder pulled out of wall . Body wash dispenser empty. Disappointment all the way around. JB

One of the best features of this property was the location. It is located in the French Quarter and convenient to everything. The staff was very professional and the room was extremely clean! The only downsides to our stay was the building needs some updating. The lobby and front desk had a strong musty, moldy smell. Upon looking up at the ceiling, I could see that the vents were dripping water and puddled on the floor. The humidity in Charleston is oppressive and if air conditioning systems are not equipped to handle high temperatures mold and mildew will result in unhealthy conditions for occupants. I know this from living in Florida during the summer months. Also, the ads for this hotel feature the teddy bears on the beds of the room and state that they are available for sale at the front desk. We were told that none are available for sale and the marketing will be changed in the future. This is a disappointment to guests and I feel that the ads and website should reflect these changes. The bears are a wonderful marketing idea but should be removed from ads for the hotel and from the rooms.

Great staff and perfect location.