It's on top of of a pub. There's no "front desk". We arrived late, as the pub was closing and the guys were cleaning up. I don't know what would have happened if we arrived after they closed since there's no front desk. We didn't have any issues so we didn't require any assistance from the "front desk". The rooms have a separate side entrance so that was no problem. The location is good. It was quiet at night since we were not there on a weekend, but I imagine it can get rather noisy on a weekend night. There also was no wifi. They said they have it, but the signal is so weak that it's not useable. But for the price, it was worth it.