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Reviews of Motel 6 Dublin, GA

2 out of 5
Motel 6 Dublin, GA
2108 W Hwy 441 S, Dublin, GA

Reviews

6.8
Rating 10 - Excellent. 118 out of 424 reviews" "
Rating 8 - Good. 97 out of 424 reviews" "
Rating 6 - Okay. 84 out of 424 reviews" "
Rating 4 - Poor. 46 out of 424 reviews" "
Rating 2 - Terrible. 79 out of 424 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Tracy

Liked: Staff & service
There was damage in my room other than that it was clean
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Tracy,We appreciate your feedback regarding your recent stay. Our team will address the reported issue to ensure all rooms meet our high standards. Your input is valuable to us as we strive to continuously improve our guest experience.

6/10 Okay

Morgan

Travelled with family and small children, Business traveller, Travelled with pets
It was ok. Not terrible but smelled of smoke. Met our needs and allowed dogs. They are remodeling so that is nice.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 20 Feb 2024
Hi Morgan,Thank you for sharing your feedback with us. We're glad to hear that our hotel met your needs during your stay and that you appreciated our pet-friendly policy. We're also pleased to hear that you found our ongoing remodeling efforts to be a positive aspect of your stay. We strive to provide an updated and comfortable environment for our guests, and we're glad that you noticed and appreciated our efforts in this regard. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Cassandra

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service
The stay was okay
Stayed 2 nights in Jan 2024
Response from Guest Relation Management on 9 Feb 2024
Hi Cassandra,Thank you for sharing your feedback with us. We're glad to hear that your stay was okay overall. Your satisfaction is important to us, and we're always striving to improve. We value your input and hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.

10/10 Excellent

Amos

Travelled with family
Liked: Amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Amos,Thank you for your kind feedback! We appreciate your positive comments about your stay at our hotel. We are delighted to hear that everything was to your satisfaction. Your satisfaction is our top priority and we always strive to provide an excellent experience for all our guests. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

martel

Room
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on 1 Feb 2024
Hi Martel,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

8/10 Good

martel

Liked: Amenities
Room
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 1 Feb 2024
Hi Martel,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

martel

Was ok
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 1 Feb 2024
Hi Martel,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 Excellent

Vincent

Stayed 7 nights in Jan 2024
Response from Manager on 14 Jan 2024
Hello Vincent, We are delighted to hear that you had a fantastic experience during your stay with us! It was a pleasure being able to provide you with excellent service. Should you have any further feedback or require any future assistance, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the near future.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
I was skeptical after reading some of the reviews; however, it turned out to be clean, quiet, comfortable, and reasonably priced. The concierge was super helpful, friendly and accommodating. We will stay in this Super 6 again.
Stayed 3 nights in Dec 2023
Response from Manager on 31 Dec 2023
Hello Robin,Thank you for choosing to stay with us and for taking the time to share your positive experience! We're thrilled to hear that you found our hotel clean, quiet, comfortable, and reasonably priced. It's great to know that our concierge provided excellent service and made your stay even more enjoyable. We appreciate your kind words and look forward to welcoming you back to Super 6 in the future!

2/10 Terrible

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Water under the flooring in the bathroom. Bed was hard
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 28 Dec 2023
Hi Melissa,Thank you for your feedback regarding your recent stay at our hotel. The presence of water under the flooring in the bathroom and a hard bed are certainly not the standard of comfort and quality we aim to provide. We take this matter seriously, and we will promptly investigate and address the issues to ensure a more satisfactory experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved and more comfortable stay.

2/10 Terrible

Elizabeth

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
There is a house keeper that has evidently been a problem before. This morning before I was required to check out he knocked on my door, as commonly happens, when I told him I was given an extra 30 minutes to check out by the manager when I checked in the night before he began screaming at me. He was aggressive and rude and I was honestly afraid of him. I reported this to the front desk, after fleeing the room. The woman there said this has happened multiple times. DO NOT STAY AT THIS PLACE!!!
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 28 Dec 2023
Hi Elizabeth,Thank you for your feedback regarding your recent stay at our hotel. Please be assured that we take this matter very seriously. We will investigate the incident thoroughly and take appropriate measures to address the conduct of the housekeeper involved. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet was absolutely disgusting. It had dried pee and pubic hair on it. Grosses room I’ve stayed in in years
Response from Manager on 23 Dec 2023
Hello James,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We are committed to ensuring a clean and comfortable environment for all our guests and will address your concerns with our housekeeping team. Your satisfaction is important to us and we appreciate your valuable input as it helps us to continuously improve our services.

2/10 Terrible

Sandra

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I do not think i should have to wait to be checked in while the front office staff gets high. She smelled so heavily of pot it was giving me a headache. Our room smelled so bad my kids would not stop complaining and they were asleep when we went in.
Stayed 1 night in Dec 2023
Response from General Manager on 14 Dec 2023
I apologize for your bad experience. I will be investigating this allegation. Motel 6 Studio 6 is a drugfree workplace and do not condone this behavior.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Stephanie,We're thrilled to hear that you had an excellent stay with us! We strive to provide the best experience for all our guests. If you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Someone smoke was going into my room please help
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Jonathan,Thank you for bringing this to our attention. We apologize for the inconvenience caused during your stay. We always strive to provide a pleasant and smoke-free environment for our guests. We have shared your feedback with our housekeeping team to ensure that this doesn't happen again in the future. If you have any further concerns, please contact our management directly.

6/10 Okay

Melinda

Business traveller
Disliked: Staff & service
Too many people standing outside my door making too much noise laye in the night!
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 7 Dec 2023
Hi Melinda,We take such matters seriously, and I assure you that we are actively addressing this issue to prevent a recurrence. Our team will be implementing additional measures to monitor and manage noise levels to ensure a more serene environment for all our guests. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a more peaceful experience on your next visit.

8/10 Good

Kathern

Liked: Staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 4 nights in Nov 2023
Response from Guest Relation Management on 6 Dec 2023
Hi Kathern,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's great to know that we met your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Kathern

Liked: Staff & service, property conditions & facilities
Great value for the price
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 29 Nov 2023
Hi Kathern,Thank you for your positive feedback! We're delighted to hear that you found great value for the price during your stay with us. Providing excellent value and a memorable experience for our guests are top priorities, and we're thrilled that we met your expectations. We appreciate your business and look forward to the opportunity to welcome you back on your future visits.

4/10 Poor

Amanda

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I wasn’t able to stay at the property. It was only one room available when I got there and the young lady at the front desk told me she can’t give me the room it needs to be treated for roaches.
Stayed 2 nights in Nov 2023
Response from Manager on 26 Nov 2023
Hello Amanda,We apologize for any inconvenience you experienced during your recent visit. Our team takes pest control seriously, and it seems that our commitment to maintaining a high standard fell short on this occasion. We appreciate your understanding and encourage you to reach out to our management directly to discuss your concerns further.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything o k
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 22 Nov 2023
Hi Russell,Thank you for taking the time to provide feedback about your recent stay with us. We are pleased to hear that everything was to your satisfaction. Our team works hard to ensure a comfortable and enjoyable experience for all our guests, and it's rewarding to know that our efforts contributed to a positive stay for you. We look forward to the opportunity to welcome you back for another pleasant stay.

8/10 Good

Vicky

Liked: Staff & service
Staff was friendly. Beds are comfortable. The door was hard to open and close
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 14 Nov 2023
Hi Vicky,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff friendly and our beds comfortable. Providing a welcoming and comfortable environment for our guests is our top priority, and we're glad we met those expectations. Your concern has been forwarded to our maintenance team for immediate attention. We will ensure that the issue is addressed promptly to enhance the overall experience for our guests. We look forward to the opportunity to host you again and provide you with an even more enjoyable stay.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 13 Nov 2023
Hi Jeffrey,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

2/10 Terrible

RACHEL

Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello RACHEL, We apologize for any inconveniences you may have experienced during your stay. We encourage you to reach out to our hotel directly so we can address any specific concerns or feedback you may have. We value our guests' opinions and strive to provide excellent service.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Professionalism Room Was Dirty Roachs Everywhere Pillow Cases Was Nasty Bathrooŕm Was Nasty Along With Towels I Check Out Then Front Desk Personal At My Check Made My Bank Put A Red Flag On My Debi Card Bad Experience
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
Hello Michael,Thank you for bringing this to our attention. We sincerely apologize for the inconveniences you encountered during your stay. We value cleanliness and guest satisfaction, and we are disappointed to hear about the issues you experienced. We encourage you to reach out to our management team directly with any further details or concerns regarding your stay.

8/10 Good

Johnny

Liked: Cleanliness
All was good
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on 30 Oct 2023
Hi Johnny,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

8/10 Good

Johnny

Liked: Cleanliness
The room was comfortable
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 1 Nov 2023
Hi Johnny,Thank you for your feedback regarding your recent stay at our hotel. We're delighted to hear that you found your room to be comfortable during your stay with us. Ensuring our guests have a relaxing and enjoyable experience is our top priority, and we're pleased to know that we met your expectations in terms of comfort. We hope to have the pleasure of welcoming you back to our hotel in the future.

2/10 Terrible

Maurice

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was broken or falling apart Panel missing on air conditioning Wall plugs pulled out of wall Light switches did not work Outside of door trash and cigarette bits Window curtain falling off on one If not so late and being tired I would not have stated
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 24 Oct 2023
Hi Maurice,Your feedback is incredibly valuable, and we take these matters seriously. We will immediately address the maintenance and repair issues you mentioned, including the missing panel on the air conditioning unit, wall plugs, non-functioning light switches, and any other maintenance concerns to ensure that our rooms are in excellent condition. The cleanliness and maintenance of our property is of utmost importance to us, and we are committed to making the necessary improvements to prevent such issues from occurring in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and provide you with a vastly improved experience in the future.

4/10 Poor

Andrew

Stayed 1 night in Oct 2023
Response from Guest Relation Management on 17 Oct 2023
Hi Andrew,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Ed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, good price
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 16 Oct 2023
Hi Ed,We appreciate your feedback and are delighted to hear that you found our hotel to be convenient and offered good value. Your satisfaction and positive comments are important to us, and we're pleased that we could meet your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

MICHEAL, Savannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Price was reasonable, front desk staff was great
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 9 Oct 2023
Hi Micheal,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you found our prices to be reasonable and that our front desk staff provided great service. Providing value and excellent customer service are important to us, and we're delighted that you had a positive experience. Thank you for choosing our hotel, and we look forward to welcoming you back for more enjoyable stays in the future.

10/10 Excellent

Shunta

Stayed 1 night in Sep 2023
Response from Guest Relation Management on 28 Sept 2023
Hi Shunta,Thank you so much for your perfect rating! Your satisfaction is of utmost importance to us, and we're thrilled to know that we were able to provide you with a flawless experience during your stay. Our team works diligently to ensure that all our guests feel welcome and have a wonderful time while staying with us. Once again, thank you for choosing to stay with us and for the perfect rating. We can't wait to have the pleasure of hosting you again in the future.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
Great staff
Stayed 4 nights in Sep 2023
Response from Guest Relation Management on 27 Sept 2023
Hi Adam,Thank you for your positive feedback about our staff. We greatly appreciate your kind words and are delighted to hear that you had a great experience with our team during your stay. Providing excellent service and hospitality is a top priority for us, and it's always rewarding to know that our efforts are appreciated by our guests. We look forward to welcoming you back in the future for another wonderful stay.

4/10 Poor

Elizabeth

Travelled with group
Disliked: Amenities, property conditions & facilities
I had never seen so many roaches in a hotel room before!! In bathtub,wall by my bed. EVERYWHERE. We had to check every thing before we loaded car
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 27 Sept 2023
Hi Elizabeth,Thank you for your feedback regarding your recent stay at our hotel. The presence of roaches is not in line with our cleanliness and hygiene standards, and we will take immediate action to address and rectify this issue. We will conduct a thorough inspection and implement necessary measures to prevent such incidents from happening in the future. Your feedback is invaluable, and we hope that you would reconsider giving us another opportunity to provide you with a much-improved experience in the future.

10/10 Excellent

shunta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
love motel 6 because the price but the housekeepers are very rude and will come in your room way before check out bamming on the door
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 27 Sept 2023
Hi Shunta,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive comments about the pricing but are concerned to hear about your experience with our housekeeping staff. This behavior is not in line with our service standards, and I want to assure you that we take your feedback seriously. We will address this matter with our housekeeping team to ensure it doesn't happen in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

shunta

Stayed 1 night in Sep 2023
Response from Manager on 28 Oct 2023
Hello shunta,Thank you for your amazing rating! We are thrilled to hear that you had such a wonderful experience at our hotel. We look forward to welcoming you back again soon!

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, newly renovated rooms at a good price. Friendly woman at front desk
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 13 Sept 2023
Hi Emily,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our large, newly renovated rooms at a great price. Providing comfortable and updated accommodations is a priority, and we're delighted that it added to your overall satisfaction. Additionally, we appreciate your kind words about our friendly front desk staff, especially the woman who assisted you. We take pride in our team's dedication to providing excellent service, and it's wonderful to know that it made a positive impact on your stay. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Harrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to anything, quiet
Stayed 1 night in Jul 2023
Response from Guest Relation Management on 14 Aug 2023
Hi Harrell,Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to learn that you enjoyed easy access to various amenities and that you found our environment to be peaceful and quiet. We take great pride in providing our guests with convenient access to everything they need, whether it's local attractions, dining options, or other services. We're glad you found this aspect of your stay satisfactory. Additionally, we understand the importance of a tranquil environment for our guests to relax and unwind. Your comments about the quietness of our premises are appreciated, and we'll continue to uphold our commitment to offering a serene atmosphere for our guests. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Darrick

Stayed 1 night in Jul 2023
Response from Manager on 30 Jul 2023
Hello Darrick,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Cedric

Stayed 1 night in Jul 2023
Response from Guest Relation Management on 7 Jul 2023
Hi Cedric,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good for a motel
I didn’t expect much from a motel but this one was overall good versus the other reviews I have seen. Others have stated that they were infested with bedbugs and many other complaints, but the only issue I had was the first room they placed us in; the bed seemed to have a blood stain on the side of the under sheet & the fridge reeked of something dead. The fridge also had not been cleaned prior to our stay (there was a left over coke inside). Another thing our bathroom tissue was used, but the front desk was nice and offered us a bigger room & bathroom (tub was stained), the bed was the same size. I was just happy there was no infestation, & no issue from front desk after the small complaint. Also I noted that if you stay here there bathroom vents take smell from other people rooms so if they smoke or defecate you will smell it in your room. Overall not too bad I will stay here again.
Stayed 4 nights in Jun 2023
Response from Manager on 24 Jun 2023
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 24 Jun 2023
Hello Steven,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Tavares

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just bad
Stayed 1 night in Jun 2023
Response from Guest Relation Management on 19 Jun 2023
Hi Tavares,Thank you for sharing your feedback If there's anything specific you'd like to share or if there's anything we can do to address your concerns, please let us know. We strive to provide the best possible experience for our guests, and we appreciate your feedback as we work towards improvements. Thank you for choosing our hotel, and we hope to have another opportunity to better serve you in the future.

2/10 Terrible

Cynthia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Didn’t like the $50 deposit that was not refunded on check out. And the clerk was not able to give me a receipt at checkout 😖
Stayed 1 night in Jun 2023
Response from Guest Relation Management on 14 Jun 2023
Hi Cynthia,We understand how frustrating it can be when expectations are not met, and we appreciate you bringing this matter to our attention. We will investigate this issue with our front desk staff and ensure that our policies and procedures are followed consistently. Thank you for your understanding, and we hope to have the opportunity to regain your trust and provide you with an improved experience in the future.

2/10 Terrible

Carmen

Stayed 2 nights in May 2023
Response from Guest Relation Management on 20 Jun 2023
Hi Carmen,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Teresa

Travelled with family and small children
Disliked: Property conditions & facilities
It was disappointing that they only offer coffee however online it states they offer breakfast. They should remove that from online because coffee is not breakfast. They don’t give you a receipt. They say they will email it to you but I never received it.
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 15 May 2023
Dear Teresa,Thank you for sharing your feedback with us. We apologize for any confusion regarding our breakfast offerings. We want to clarify that we do not advertise a free breakfast on our website. We understand that the online information may have been misleading, and we apologize for any inconvenience this may have caused. We will review our website content to ensure that accurate details are provided, and any misleading information will be promptly corrected.Regarding the receipt, we apologize for the inconvenience of not receiving it via email. As a guest who booked through Expedia, you can request a receipt of your stay directly through their platform. Expedia should be able to provide you with the necessary documentation to ensure you have a record of your stay. However, we will also investigate internally to understand what may have caused the issue with our receipt delivery system and take steps to improve it.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more satisfactory experience on your next visit.

8/10 Good

Sergiu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on 14 May 2023
Hello Sergiu,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Stephen

Stayed 1 night in May 2023
Response from Manager on 14 May 2023
Hello Stephen,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Chris

Stayed 2 nights in Apr 2023
Response from Manager on 27 Apr 2023
Hello Chris,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Harold

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was fine but needed more attention to cleaning details
Stayed 1 night in Apr 2023
Response from Manager on 26 Apr 2023
Hello Harold, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Return
I was very happy with the people who work here. They were very friendly and professional.
Stayed 3 nights in Apr 2023
Response from Manager on 11 Apr 2023
Hi Mark,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.