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Reviews of Citywest Aparthotel

4 out of 5
Citywest Aparthotel
Garters Lane, Saggart, Saggart, Dublin

Reviews

6.0
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Tell people that it is an extended stay hotel
Stayed 1 night in Jun 2022
Response from Andres on 27 Jul 2022
Dear Jennifer, Thank you for your review. We offer different type of stays, short stays and mid stays. The bedrooms for these different type of stays are separated form each other in different sections of the hotel. Generally, there is no interaction among the different type of guests as it is a large building and certainly this is causing issues.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
On the plus side, we were able to check in early and the staff were very friendly. Fridge and freezer a good size. On the negative side, amenities were not as advertised - no free wifi (couldn't connect at all during our stay, and staff member said "Yeah it's terrible, isn't it?" when we asked about it). No way to clean dishes and these not done by housekeeping. No net curtain for privacy, despite being overlooked by many, many rooms. Limited free parking spaces. Cafe/Bar not open despite being listed, no information provided in room about hotel facilities. Room for 3 people, but only had 2 chairs and 3 coat hangers and 1 loo roll. Requested more, which were duly delivered though. Overall, I mean, it wasn't awful, just everything disappointing. Expected more - it wasn't cheap! Main reason we chose was for on-site catering and free wifi, neither available.
Stayed 3 nights in Jul 2021
Response from Drake - CBA on 16 Sept 2021
Thank you for your review. We are sorry to hear that there was some inconveniences and issues with your stay here with us in City Break Apartments. Due to Covid-19, there has been many disruptions to the opening, closing & restrictions of facilities. We will ensure that our staff and up to current date regarding what facilities are open and remained closed. We will review what is provided in the room and ensure that there is adequate items left for guests.

8/10 Good

Dorit

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Ruhige Unterkunft
Stayed 3 nights in Apr 2022