I was staying during the Covid19 pandemic, so there were only about 10/15 guests out of 400 rooms. Physical condition and cleanliness of the hotel was fine, service from most staff was fine also,except for one night porter. I actually had an allergic reaction to some food I had bought out of the hotel. I rang a Gp and she advised me to immediately call an ambulance and go the front desk reception. On my way down I asked one of the night porters could he help me phone an ambulance as I was still on the phone to the Gp. This particular staff member looked at me with an expression of 'why should I bother', almost shrugging his shoulders indicating that its not in his job description. I'm fairly sure Engish wasn't his first language, and maybe the culture he grew up in may not put much value on helping others in such a situation, but in a well known 4 star hotel in Ireland, that's not acceptable to me. I got down to the front desk and asked another staff member to phone for an ambulance and he did so. Again, English was not his first language either, but he managed to call the ambulance. I mentioned to some other staff members about the difficulty I had with the first staff member I asked for help when I returned to the hotel from the hospital. They did say they would look into it.