All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 20 out of 40 reviews" "
10 - Excellent
20
Rating 8 - Good. 9 out of 40 reviews" "
8 - Good
9
Rating 6 - Okay. 6 out of 40 reviews" "
6 - Okay
6
Rating 4 - Poor. 4 out of 40 reviews" "
4 - Poor
4
Rating 2 - Terrible. 1 out of 40 reviews" "
2 - Terrible
1
8.8/10
Cleanliness
8.2/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
AMR
Business traveller
8 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Hidden gem for value cleaness, modern equipments
This a hidden gem for its value. Super clean, super modern, super friendly staff at a value price that should be appreciated.
AMR
Stayed 1 night in Feb 2024
Response from Karim on 14 Feb 2024
Dear Valued Guest, We are delighted to hear that you enjoyed your stay with us and that you found our services up to your satisfaction and standards. Rest assured that your positive comments will be shared with our team members, which will encourage them to maintain their efforts and improve our quality of service every day. It is always a pleasure to have you as our guests and we look forward to welcoming you back. Sincerely, Karim EllecyGeneral Manager
4/10 Poor
Waheedullah
25 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower was not working, my father was not able to take shower before his flight. And it was kinda late to call front desk and fix the issue
Waheedullah
Stayed 1 night in Nov 2023
Response from Karim on 27 Dec 2023
Dear Valued Guest, Thank you for sharing your valuable feedback and for choosing TIME Onyx Hotel Apartments.We are delighted to read that you enjoyed your stay with us.Rest assured your feedback is well noted and the corresponding department has been notified. and we appreciate that you shared your feedback as it offers valuable insights to improve our services.Sincerely, Karim EllecyCluster General Manager
the property was excellent, room was above expectation. The surrounding is very dusty,
Ordered a taxi twice from front desk to the airport but when i came down to the lobby it had not been ordered so i went outside to find a taxi.
bella
Stayed 1 night in Oct 2023
Response from Karim on 27 Oct 2023
Dear Valued Guest,Thank you for taking the time to share your feedback. Our sincere apologies for you were made to feel this way by a team member at the reception. Rest assured, we take all feedback seriously and corrective actions will be taken accordingly, In the meantime, we do hope that we will have the opportunity to welcome you again soon.Sincerely, Karim EllecyCluster General Manager
I did love the hotel apartment so much and had a great time , the workers counting from security to housekeeping stuffs and reception was of great help and they where social .
Dominic
Stayed 15 nights in Oct 2023
Response from Karim on 25 Oct 2023
Dear Valued Guest, Thank you very much for such a wonderful review! We are happy to know that you had an overall fantastic experience in our hotel.We thank you for recognizing our staff for their hard work. It is great to know our team members are representing us well which made your stay a truly remarkable one.Rest assured that your positive comments have been shared to all the team. Sincerely, Karim EllecyCluster General Manager
Dear Valued Guest, Thank you for taking the time to write us your thoughts on your most recent stay with us.We strive to provide the best hotel experience and exceptional service but missed the mark. I'm sorry to learn that your experience was still less than perfect due to our location. We do hope that we will have the opportunity to welcome you again soon.Sincerely, Karim EllecyCluster General Manager
10/10 Excellent
Pierre
25 May 2023
Pierre
Stayed 7 nights in May 2023
10/10 Excellent
Beate, Port Alberni
Travelled with partner
8 Feb 2023
Liked: Cleanliness, staff & service, amenities
Large and roomy.
Beate
Stayed 1 night in Feb 2023
Response from Karim on 13 Feb 2023
Dear Valued Guest, Thank you for sharing your valuable feedback and for choosing TIME Onyx Hotel Apartments.We are delighted to read that you enjoyed your stay with us.It is always a pleasure to have you as our guests and We look forward to welcoming you back.Sincerely, Karim EllecyCluster General manager
Dear Valued Guest, I’d like to thank you for sharing your feedback. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Sincerely, Karim EllecyCluster General Manager
Dear Valued Guest,
First of all, thank you for choosing TIME Onyx Hotel Apartments. We appreciate the time you took to write a review.
We are delighted to hear that you enjoyed your stay with us and that you found our services up to your satisfaction and standards.
Thank you very much and we look forward to welcoming you back to the hotel again soon.
Sincerely,
Karim Ellecy
Hotel Manager
I will stay here again. Quiet hotel friendly staff and good food. I like to keep the hotel my secret.
Leo
Stayed 1 night in Jun 2022
Response from Karim on 28 Jun 2022
Dear Valued Guest,
We are delighted to read that you enjoyed the hospitality and services rendered to you during your Stay with us. Your positive remarks are thoroughly appreciated, it was indeed a great privilege for us to take care of you.
Sincerely,
Karim Ellecy
Hotel Manager
Dear Valued Guest,
Thank you for taking the time to share your review of our hotel. I am delighted that we made your stay memorable enough to deserve a perfect rating. We will use your the rating as an inspiration to strive to do even better for all our valued guests. I will be sure to pass your compliments on to our team.
We look forward to welcoming you back soon for another memorable visit.
Sincerely,
Karim Ellecy
Hotel Manager
Dear Valued Guest,
Thank you for choosing Time Onyx Hotel Apartments and for sharing your experience with us. We are so humbled to know that our passionate Team continuous to deliver exceptional service. Making our guests feel at Home is truly rewarding. Once again Thank you very much and we look forward to welcoming you back to the hotel again soon
Sincerely,
Karim Ellecy
Hotel Manager
We had a great stay, apt. was clean and provided everything we need, good food and fair price
Isela
Stayed 4 nights in Mar 2022
Response from Karim on 10 Apr 2022
Dear Valued Guest,
We are humbled and proud to hear that you found your stay at Time Onyx Hotel Apartments to meet and exceed your expectations in every way.
Your comments inspire us to always extend the highest level of service to our guests at all times.
It is always a pleasure to have you as our guests and we look forward to welcoming you back.
Sincerely,
Karim Ellecy
Hotel Manager
Initially I booked this hotel for 18 nights. Hotels.com offered me a decent rate including breakfasts. Later I changed it to 5 nights, the rate was increased. Upon checking in I was told BF wasn’t included. It was surprising. After digging it was revealed that Hotels.com removed the BF ( without indicating) and jacked up the rate once I changed the booking.
Hotel is not in a good neighborhood. It’s not close to metro station. But it’s a good value.
Michael
Stayed 5 nights in Mar 2022
Response from Karim on 26 Mar 2022
Dear Valued Guest,
Please accept my sincere apologies for the inconveniences you experienced during your stay.
It disheartens me to read that we did not meet your expectation in different areas during your stay. Please know that we take all guest feedback very seriously and will be reviewing the details with the team to ensure we do better next time.
Sincerely,
Karim Ellecy
Hotel Manager
Unclean. I honest don’t know how this property scored good reviews online. The furniture and curtains are filthy. They moved us to a different room, and they were STILL dirty. I would never come here again or recommend for any of my family members to stay here.
Ibukun Julia
Stayed 6 nights in Mar 2022
Response from Karim on 24 Mar 2022
Dear Valued Guest,
As a hotelier, few things are worse than a bad review. I am truly sorry that we weren’t able to provide you with a great experience during your last stay with us.
Your feedback will be shared with the team to ensure we continue to improve.
If you are willing to give us another chance, I would love to show you the hospitality that we are known for. Please let me know when you return and I will ensure you have a great stay.
Sincerely,
Karim Ellecy
Hotel Manager
Dear Valued Guest,
Thank you for taking the time to tell us about your experience at Time Onyx Hotel Apartments.
We are pleased to know that you had a pleasant stay with u. A positive guest experience is something our hotel take great pride in, so we value your feedback.
We hope that you stay with us again.
Sincerely,
Karim Ellecy
Hotel Manager
We had an Excellent stay for 10 days. Really good and an economic place to stay when visiting Dubai
Isela
Stayed 7 nights in Mar 2022
Response from Karim on 20 Mar 2022
Dear Valued Guest,
Thank you very much for your patronage at Time Onyx Hotel Apartments and for taking your precious time to post your experience with us.
We are happy to read that you enjoyed your stay and were very satisfied with our products and facilities offered. Your generous thoughts are indeed rewarding.
It was our pleasure to be at your service.
Sincerely,
Karim Ellecy
Hotel Manager
Nice and spacious apartment-style rooms. Clean and comfortable but area is a bit inconvenient if you place to go into the downtown core often. Taxis can get pricey. Not too far from the airport, so it’s good for that.
Hanan
Stayed 1 night in Mar 2022
Response from Karim on 20 Mar 2022
Dear Valued Guest,
Thank you for choosing Time Onyx Hotel Apartments during your recent stay.
We are delighted to read that your overall experience with us was exquisite and that you enjoyed our services and facilities. Although we regret to learn that we fell short in reaching your expectations some of the areas highlighted. We have noted your remarks during your stay and will look at ways to tackle some of the points brought forward. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
Sincerely,
Karim Ellecy
Hotel Manager
Excellent quality and excellent value for money
No other property in Dubai can match
Richard
Stayed 3 nights in Feb 2022
Response from Karim on 19 Feb 2022
Dear Valued Guest,
We would like to thank you for taking the time to review Time Onyx Hotel Apartments and providing feedback regarding your experiences with us. This is excellent to hear as we spend considerable time ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.
We promise to continue to improve our service to meet the expectations of our guests.
It was a pleasure to have you here and we hope we can welcome you back again soon.
Sincerely,
Karim Ellecy
Hotel Manager
A good facility with good service. Very helpful staff. I liked it.
Ezra Ogwell
Stayed 4 nights in Nov 2021
Response from Karim on 12 Dec 2021
Dear Valued Guest,
Thank you for supporting us and for taking the time to give us a virtual pat on the back. We'll be sure to relay your compliments to our associates. We hope to see you again soon!
Sincerely,
Karim Ellecy
Hotel Manager
I loved how clean it was. The apartment itself was really nice and has everything you need to have a comfortable stay, from washer, dryer, and all kitchen necessities.
Marion
Stayed 1 night in Nov 2021
Response from Reservation Department on 8 Dec 2021
Thanks for staying with us. We appreciate your feedback!
Die Zimmer waren schön groß, Personal sehr freundlich
Jürgen
Stayed 5 nights in Dec 2023
Response from Karim on 18 Jan 2024
Dear Valued Guest, Thank you for sharing your feedback about Time Onyx Hotel Apartments.We're thrilled to hear that you found our place perfect for having a great time in Dubai. Your positive endorsement means a lot to us, and we're pleased to have contributed to your enjoyable experience.We look forward to the opportunity to welcome you back for more memorable moments in the future.Sincerely, Karim EllecyCluster General Manager
Dear Valued Guest, Thank you for sharing your valuable feedback and for choosing TIME Onyx Hotel Apartments.We are delighted to read that you enjoyed your stay with us.We look forward to welcome you soon.Sincerely,Karim EllecyCluster General Manager
6/10 Okay
AADEL
Travelled with family
30 Jul 2022
AADEL
Stayed 2 nights in Jul 2022
Response from Karim on 30 Jul 2022
Dear Valued Guest,
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back.
Sincerely,
Karim Ellecy
Hotel Manager
Alles ok, lediglich die Geräusche der Straße würde den einen oder anderen stören.
Martin
Stayed 4 nights in Mar 2022
Response from Karim on 4 Apr 2022
Dear Valued Guest,
Thank you very much for sharing your stay experience with us. It is through valuable feedback such as yours that we are able to learn from and continuously improve our standards. We sincerely regret the noise experience that occurred during the night causing discomfort to you. We have addressed the matter of your concern with our respective department heads and corrective actions were taken to avoid the reoccurrence in the future.
Sincerely,
Karim Ellecy
Hotel Manager
كانت اقامه عاديه المكان جديد ولاكن ريحة الطبخ في الممرات وحتى فالغرفة فيها ريحه مع ان الفندق جديد
Khalifa
Stayed 1 night in Mar 2022
Response from Karim on 13 Mar 2022
Dear Valued Guest,
Thank you for taking the time to write us your thoughts on your most recent stay with us.
We strive to provide the best hotel experience and exceptional service but missed the mark. I'm sorry to learn that your experience was still less than perfect due to the smell in the corridor. I have shared your comments with the concern department and I trust they'll address this and use your feedback for hotel improvements.
I hope you will give us another chance by staying with us again to show you that your unsatisfactory stay was an exception.
Sincerely,
Karim Ellecy
Hotel Manager