Studio | Private kitchen | Stovetop, electric kettle

Reviews of TIME Onyx Hotel Apartment

TIME Onyx Hotel Apartment
Beirut St, Dubai, Dubai

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 40 reviews" "
Rating 8 - Good. 9 out of 40 reviews" "
Rating 6 - Okay. 6 out of 40 reviews" "
Rating 4 - Poor. 4 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

AMR

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hidden gem for value cleaness, modern equipments
This a hidden gem for its value. Super clean, super modern, super friendly staff at a value price that should be appreciated.
Stayed 1 night in Feb 2024
Response from Karim on 14 Feb 2024
Dear Valued Guest, We are delighted to hear that you enjoyed your stay with us and that you found our services up to your satisfaction and standards. Rest assured that your positive comments will be shared with our team members, which will encourage them to maintain their efforts and improve our quality of service every day. It is always a pleasure to have you as our guests and we look forward to welcoming you back. Sincerely, Karim EllecyGeneral Manager

4/10 Poor

Waheedullah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower was not working, my father was not able to take shower before his flight. And it was kinda late to call front desk and fix the issue
Stayed 1 night in Nov 2023
Response from Karim on 27 Dec 2023
Dear Valued Guest, Thank you for sharing your valuable feedback and for choosing TIME Onyx Hotel Apartments.We are delighted to read that you enjoyed your stay with us.Rest assured your feedback is well noted and the corresponding department has been notified. and we appreciate that you shared your feedback as it offers valuable insights to improve our services.Sincerely, Karim EllecyCluster General Manager

6/10 Okay

Tony

Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

4/10 Poor

Hoda

Stayed 16 nights in Oct 2023

10/10 Excellent

bella

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the property was excellent, room was above expectation. The surrounding is very dusty, Ordered a taxi twice from front desk to the airport but when i came down to the lobby it had not been ordered so i went outside to find a taxi.
Stayed 1 night in Oct 2023
Response from Karim on 27 Oct 2023
Dear Valued Guest,Thank you for taking the time to share your feedback. Our sincere apologies for you were made to feel this way by a team member at the reception. Rest assured, we take all feedback seriously and corrective actions will be taken accordingly, In the meantime, we do hope that we will have the opportunity to welcome you again soon.Sincerely, Karim EllecyCluster General Manager

8/10 Good

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did love the hotel apartment so much and had a great time , the workers counting from security to housekeeping stuffs and reception was of great help and they where social .
Stayed 15 nights in Oct 2023
Response from Karim on 25 Oct 2023
Dear Valued Guest, Thank you very much for such a wonderful review! We are happy to know that you had an overall fantastic experience in our hotel.We thank you for recognizing our staff for their hard work. It is great to know our team members are representing us well which made your stay a truly remarkable one.Rest assured that your positive comments have been shared to all the team. Sincerely, Karim EllecyCluster General Manager

6/10 Okay

Muhammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s ok far from Dubai
Stayed 5 nights in Jul 2023
Response from Karim on 14 Aug 2023
Dear Valued Guest, Thank you for taking the time to write us your thoughts on your most recent stay with us.We strive to provide the best hotel experience and exceptional service but missed the mark. I'm sorry to learn that your experience was still less than perfect due to our location. We do hope that we will have the opportunity to welcome you again soon.Sincerely, Karim EllecyCluster General Manager

10/10 Excellent

Pierre

Stayed 7 nights in May 2023

10/10 Excellent

Beate, Port Alberni

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Large and roomy.
Stayed 1 night in Feb 2023
Response from Karim on 13 Feb 2023
Dear Valued Guest, Thank you for sharing your valuable feedback and for choosing TIME Onyx Hotel Apartments.We are delighted to read that you enjoyed your stay with us.It is always a pleasure to have you as our guests and We look forward to welcoming you back.Sincerely, Karim EllecyCluster General manager

2/10 Terrible

Wentao

Stayed 1 night in Dec 2022

8/10 Good

Mona

Stayed 1 night in Dec 2022

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clear and amazing stuff
Response from Karim on 12 Nov 2022
Dear Valued Guest, I’d like to thank you for sharing your feedback. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Sincerely, Karim EllecyCluster General Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All id good Very good stuff Very clean
Stayed 7 nights in Aug 2022
Response from Karim on 14 Aug 2022
Dear Valued Guest, First of all, thank you for choosing TIME Onyx Hotel Apartments. We appreciate the time you took to write a review. We are delighted to hear that you enjoyed your stay with us and that you found our services up to your satisfaction and standards. Thank you very much and we look forward to welcoming you back to the hotel again soon. Sincerely, Karim Ellecy Hotel Manager

10/10 Excellent

Leo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again. Quiet hotel friendly staff and good food. I like to keep the hotel my secret.
Stayed 1 night in Jun 2022
Response from Karim on 28 Jun 2022
Dear Valued Guest, We are delighted to read that you enjoyed the hospitality and services rendered to you during your Stay with us. Your positive remarks are thoroughly appreciated, it was indeed a great privilege for us to take care of you. Sincerely, Karim Ellecy Hotel Manager

10/10 Excellent

Leo

Stayed 9 nights in Jun 2022

10/10 Excellent

Vitalis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Apr 2022
Response from Karim on 22 May 2022
Dear Valued Guest, Thank you for taking the time to share your review of our hotel. I am delighted that we made your stay memorable enough to deserve a perfect rating. We will use your the rating as an inspiration to strive to do even better for all our valued guests. I will be sure to pass your compliments on to our team. We look forward to welcoming you back soon for another memorable visit. Sincerely, Karim Ellecy Hotel Manager

10/10 Excellent

Aanu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was great.
Stayed 5 nights in Feb 2022
Response from Karim on 12 May 2022
Dear Valued Guest, Thank you for choosing Time Onyx Hotel Apartments and for sharing your experience with us. We are so humbled to know that our passionate Team continuous to deliver exceptional service. Making our guests feel at Home is truly rewarding. Once again Thank you very much and we look forward to welcoming you back to the hotel again soon Sincerely, Karim Ellecy Hotel Manager

10/10 Excellent

mourad

Stayed 7 nights in Mar 2022

10/10 Excellent

Isela, McKinney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, apt. was clean and provided everything we need, good food and fair price
Stayed 4 nights in Mar 2022
Response from Karim on 10 Apr 2022
Dear Valued Guest, We are humbled and proud to hear that you found your stay at Time Onyx Hotel Apartments to meet and exceed your expectations in every way. Your comments inspire us to always extend the highest level of service to our guests at all times. It is always a pleasure to have you as our guests and we look forward to welcoming you back. Sincerely, Karim Ellecy Hotel Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 days in North of Dubai
Initially I booked this hotel for 18 nights. Hotels.com offered me a decent rate including breakfasts. Later I changed it to 5 nights, the rate was increased. Upon checking in I was told BF wasn’t included. It was surprising. After digging it was revealed that Hotels.com removed the BF ( without indicating) and jacked up the rate once I changed the booking. Hotel is not in a good neighborhood. It’s not close to metro station. But it’s a good value.
Stayed 5 nights in Mar 2022
Response from Karim on 26 Mar 2022
Dear Valued Guest, Please accept my sincere apologies for the inconveniences you experienced during your stay. It disheartens me to read that we did not meet your expectation in different areas during your stay. Please know that we take all guest feedback very seriously and will be reviewing the details with the team to ensure we do better next time. Sincerely, Karim Ellecy Hotel Manager

4/10 Poor

Ibukun Julia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Unclean. I honest don’t know how this property scored good reviews online. The furniture and curtains are filthy. They moved us to a different room, and they were STILL dirty. I would never come here again or recommend for any of my family members to stay here.
Stayed 6 nights in Mar 2022
Response from Karim on 24 Mar 2022
Dear Valued Guest, As a hotelier, few things are worse than a bad review. I am truly sorry that we weren’t able to provide you with a great experience during your last stay with us. Your feedback will be shared with the team to ensure we continue to improve. If you are willing to give us another chance, I would love to show you the hospitality that we are known for. Please let me know when you return and I will ensure you have a great stay. Sincerely, Karim Ellecy Hotel Manager

10/10 Excellent

Leo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a bit out of the way from Dubai’s action
Stayed 7 nights in Mar 2022
Response from Karim on 24 Mar 2022
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Time Onyx Hotel Apartments. We are pleased to know that you had a pleasant stay with u. A positive guest experience is something our hotel take great pride in, so we value your feedback. We hope that you stay with us again. Sincerely, Karim Ellecy Hotel Manager

10/10 Excellent

Isela, McKinney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an Excellent stay for 10 days. Really good and an economic place to stay when visiting Dubai
Stayed 7 nights in Mar 2022
Response from Karim on 20 Mar 2022
Dear Valued Guest, Thank you very much for your patronage at Time Onyx Hotel Apartments and for taking your precious time to post your experience with us. We are happy to read that you enjoyed your stay and were very satisfied with our products and facilities offered. Your generous thoughts are indeed rewarding. It was our pleasure to be at your service. Sincerely, Karim Ellecy Hotel Manager

10/10 Excellent

Dorcas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Mar 2022

8/10 Good

Hanan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious apartment-style rooms. Clean and comfortable but area is a bit inconvenient if you place to go into the downtown core often. Taxis can get pricey. Not too far from the airport, so it’s good for that.
Stayed 1 night in Mar 2022
Response from Karim on 20 Mar 2022
Dear Valued Guest, Thank you for choosing Time Onyx Hotel Apartments during your recent stay. We are delighted to read that your overall experience with us was exquisite and that you enjoyed our services and facilities. Although we regret to learn that we fell short in reaching your expectations some of the areas highlighted. We have noted your remarks during your stay and will look at ways to tackle some of the points brought forward. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Sincerely, Karim Ellecy Hotel Manager

6/10 Okay

Iván

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Paul

Stayed 7 nights in Feb 2022

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality and excellent value for money No other property in Dubai can match
Stayed 3 nights in Feb 2022
Response from Karim on 19 Feb 2022
Dear Valued Guest, We would like to thank you for taking the time to review Time Onyx Hotel Apartments and providing feedback regarding your experiences with us. This is excellent to hear as we spend considerable time ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team. We promise to continue to improve our service to meet the expectations of our guests. It was a pleasure to have you here and we hope we can welcome you back again soon. Sincerely, Karim Ellecy Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, would stay again!
Great stay, lovely hotel with a very modern interior
Stayed 13 nights in Dec 2021
Response from Reservation Department on 25 Dec 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ezra Ogwell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good location
A good facility with good service. Very helpful staff. I liked it.
Stayed 4 nights in Nov 2021
Response from Karim on 12 Dec 2021
Dear Valued Guest, Thank you for supporting us and for taking the time to give us a virtual pat on the back. We'll be sure to relay your compliments to our associates. We hope to see you again soon! Sincerely, Karim Ellecy Hotel Manager

10/10 Excellent

Marion

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I loved how clean it was. The apartment itself was really nice and has everything you need to have a comfortable stay, from washer, dryer, and all kitchen necessities.
Stayed 1 night in Nov 2021
Response from Reservation Department on 8 Dec 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and, comfortable, modern and clean. Housekeeping was helpful.
Stayed 20 nights in Apr 2021
Response from Reservation Department on 16 May 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jürgen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Zimmer waren schön groß, Personal sehr freundlich
Stayed 5 nights in Dec 2023
Response from Karim on 18 Jan 2024
Dear Valued Guest, Thank you for sharing your feedback about Time Onyx Hotel Apartments.We're thrilled to hear that you found our place perfect for having a great time in Dubai. Your positive endorsement means a lot to us, and we're pleased to have contributed to your enjoyable experience.We look forward to the opportunity to welcome you back for more memorable moments in the future.Sincerely, Karim EllecyCluster General Manager

8/10 Good

fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Netjes
Net Hotel met inpandige parkeergarage
Stayed 4 nights in Oct 2023
Response from Karim on 19 Nov 2023
Dear Valued Guest, Thank you for sharing your valuable feedback and for choosing TIME Onyx Hotel Apartments.We are delighted to read that you enjoyed your stay with us.We look forward to welcome you soon.Sincerely,Karim EllecyCluster General Manager

6/10 Okay

AADEL

Travelled with family
Stayed 2 nights in Jul 2022
Response from Karim on 30 Jul 2022
Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back. Sincerely, Karim Ellecy Hotel Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles ok, lediglich die Geräusche der Straße würde den einen oder anderen stören.
Stayed 4 nights in Mar 2022
Response from Karim on 4 Apr 2022
Dear Valued Guest, Thank you very much for sharing your stay experience with us. It is through valuable feedback such as yours that we are able to learn from and continuously improve our standards. We sincerely regret the noise experience that occurred during the night causing discomfort to you. We have addressed the matter of your concern with our respective department heads and corrective actions were taken to avoid the reoccurrence in the future. Sincerely, Karim Ellecy Hotel Manager

4/10 Poor

Khalifa

Disliked: Cleanliness, staff & service, room comfort
كانت اقامه عاديه المكان جديد ولاكن ريحة الطبخ في الممرات وحتى فالغرفة فيها ريحه مع ان الفندق جديد
Stayed 1 night in Mar 2022
Response from Karim on 13 Mar 2022
Dear Valued Guest, Thank you for taking the time to write us your thoughts on your most recent stay with us. We strive to provide the best hotel experience and exceptional service but missed the mark. I'm sorry to learn that your experience was still less than perfect due to the smell in the corridor. I have shared your comments with the concern department and I trust they'll address this and use your feedback for hotel improvements. I hope you will give us another chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Karim Ellecy Hotel Manager

6/10 Okay

Noreen

Stayed 8 nights in Feb 2022

8/10 Good

Jese

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel apartment because it is new, lovely staff His name is Marees house keeping supervisor. The location was nice it is close to the airport.
Stayed 5 nights in Dec 2021
Response from Reservation Department on 21 Dec 2021
Thanks for staying with us. We appreciate your feedback!