Sofitel Dubai The Palm Resort & Spa

Photo gallery for Sofitel Dubai The Palm Resort & Spa

6 bars/lounges, 2 poolside bars, beach bar
Private beach, white sand, free beach cabanas, sun-loungers
5 outdoor pools, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)
5 outdoor pools, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)
5 outdoor pools, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)

Overview of Sofitel Dubai The Palm Resort & Spa

VIP Access
UNESCO Sustainable Travel Pledge

Sofitel Dubai The Palm Resort & Spa

5.0 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
East Crescent Road, Dubai, 55558

Explore the area

  • Popular LocationAquaventure4 min drive
  • Popular LocationDubai College13 min drive
  • Popular LocationAl Sufouh Beach17 min drive
  • AirportDubai (DXB-Dubai Intl.)34 min drive

Choose dates to view prices

About this area

Dubai

Sofitel Dubai The Palm Resort & Spa is located in Palm Jumeirah, a neighbourhood in Dubai, and is near a metro station and on a private beach. The Walk and Dubai Marina Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Sheikh Zayed Road and Wild Wadi Water Park. Travelling with kids? Consider Dubai Aquarium & Underwater Zoo and Dubailand.

What's nearby

  • Aquaventure - 4 min drive
  • Dubai College - 13 min drive
  • Al Sufouh Beach - 17 min drive
  • Madinat Jumeirah - 17 min drive
  • Burj Al Arab - 18 min drive

Getting around

  • Atlantis Aquaventure Waterpark Station - 4 min drive
  • Dubai (DXB-Dubai Intl.) - 34 min drive

Restaurants

  • Manava — 1 min walk
  • Porterhouse Grill — 1 min walk
  • Manava - 4 min walk
  • Asateer Tent - 6 min drive
  • Saffron - 6 min drive

About this property

Sofitel Dubai The Palm Resort & Spa

5-star resort with pools, private beach and full-service spa
Catch some rays on Sofitel Dubai The Palm Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 7 restaurants. All 361 soundproofed rooms feature free WiFi and iPod docks. Comforts include Egyptian cotton sheets and pillow menus, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Sofitel Dubai The Palm Resort & Spa offers 361 forms of accommodation with iPod docking stations and minibars. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets.

This Dubai resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a waterslide and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sofitel SPA has 28 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AED 155 for adults and AED 77.50 for children
  • 7 restaurants
  • 2 poolside bars, 6 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Arcade/games room
  • Boat tours
  • Canoeing
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Outdoor tennis court
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business centre
  • Conference centre (13149 square feet of space)
  • Meeting rooms - 9

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Lifeguards on site
  • Marina on site
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 28 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower

Entertainment

  • 40-inch flat-screen TV
  • iPod dock
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AED 500.00
  • New Year's Eve (31 December) Gala Dinner per adult: AED 2500
  • New Year's Eve (31 December) Gala Dinner per child: AED 1750 (from 12 to 18 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 155 for adults and AED 77.50 for children (approximately)
  • Airport shuttle fee: AED 350 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
UAE residents must present a valid passport Emirates ID upon check-in; a driver's license is not accepted.

We should mention

Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 3 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Dubai Palm Resort
Dubai Palm Sofitel
Sofitel Dubai Palm
Sofitel Dubai Palm Resort
Sofitel Resort
Sofitel Palm Resort
Sofitel Palm
Sofitel Dubai The Palm Resort Spa
Sofitel Dubai The Palm & Dubai
Sofitel Dubai The Palm Resort & Spa Dubai
Sofitel Dubai The Palm Resort & Spa Resort
Sofitel Dubai The Palm Resort & Spa Resort Dubai

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 667 out of 985 reviews
5 - Excellent 68%
Rating 4 - Good. 230 out of 985 reviews
4 - Good 23%
Rating 3 - Okay. 54 out of 985 reviews
3 - Okay 5%
Rating 2 - Poor. 23 out of 985 reviews
2 - Poor 2%
Rating 1 - Terrible. 11 out of 985 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The value and charge for what you get is not there. The property is "Boring" , got an upgraded VIP room and never understood what was "upgraded about it" . The staff were nice and friendly but they seem to need a lot of training. place is very children friendly almost you feel like you are at a nursery :). Spa is nice but staff needs training still. not a good place for Adult getaway. get ready to spend big time ( food , drinks , room ,spa )
Stayed 1 night in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice themed decor and idyllic layout, excellent service
Stayed 8 nights in Dec 2021

1/5 Terrible

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We were given an ocean view room. However the view was out to the car entrance gate and highways adjacent to the hotel. When we asked for another room with a proper view as advertised, we were offered a room that had a strong smoke scent. A third attempt , was another room with the same roadside view with the roar of traffic. We returned to the original room without any resolution. Three different managers simply could not solve the issue over three days. Very disappointing. Senior staff grossly underperformed. We will never stay there again. The cleaning staff also had the habit of using wet bathroom towels to cover the glass coffee table in our room. And between my wife and I, only one bathrobe was offered each day. This from a 'luxury resort'
Stayed 6 nights in Dec 2021

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities
I enjoyed my stay. The staff were very accommodating to my requests which I truly appreciate. I only noticed the unusual odor maybe from the ventilation on the hallway when I came out of my room and in the parking area. Thank you.
Stayed 3 nights in Dec 2021

3/5 Okay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Arrived late at night and the room they gave us was dirty, complained to management as the whole room was very dusty, with thick dust on the lamps, bed tables, headboards to the extent that it caused a breakout of my allergy’s which the management could clearly see. On top of this the sheets were a dirty white colour, curtains were all stained, the bathroom wasn’t cleaned properly either! Housekeeping cleaned the room but still it wasn’t clean still had a damp smell. The bed was the worse I’ve slept on a very overused old mattress with a mattress topper on top provided the worse sleep I’ve ever had and don’t get me started on the make up covered towels we started to get towards the end of our stay, I’ve stayed in many 5* hotels and this has to be the worst for comfort!
Stayed 10 nights in Nov 2021