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Reviews of Mount Royal Hotel

2 out of 5
Mount Royal Hotel
Al Naser Square Deira, Dubai

Reviews

5.0
Rating 10 - Excellent. 2 out of 47 reviews" "
Rating 8 - Good. 9 out of 47 reviews" "
Rating 6 - Okay. 13 out of 47 reviews" "
Rating 4 - Poor. 8 out of 47 reviews" "
Rating 2 - Terrible. 15 out of 47 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

3.0/10

Amenities

4.8/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sow

Liked: Staff & service
Good
Stayed 1 night in Apr 2024

2/10 Terrible

Marwa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

Asqual

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s literally zer!
Stayed 1 night in Feb 2024

2/10 Terrible

Syed Ali Z

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DONT BOOK THIS PLACE.ITS A SCAMM!!!!.This place was very filthy.I booked the room.I went to the room and come right out and asked for my money back.They have no refund policy.Once you paid you are stuck.I ask Expedia and they didn’t even return my money.I HAVE TO FIND ANOTHER HOTEL AND LET GI MY MONEY I PAID FOR THIS PLACE.

6/10 Okay

Mohammed

Liked: Staff & service
Old and unclean
Stayed 1 night in Dec 2023

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unpleasant. I didn't even tried to check in after what I saw
Stayed 1 night in Nov 2023

2/10 Terrible

aqib

Stayed 4 nights in Jun 2023

4/10 Poor

Salam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly & helpful but the room was dirty specially carpet which had a bad simile & something small things etching your body so it’s not easy to sleep.
Stayed 11 nights in Apr 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst experience I had in Hotel in my life
I would not stay there for free. catastrophic! The photos they have provided are not as what you see in the room. if it was from the cleanliness or the tidiness or the cleanliness. the staff was not of help at all!
Stayed 1 night in Jan 2020
Response from Nelson on 8 Sept 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 Poor

Raza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant sleep
Its not what it appeares on pics total deception. Waste of money. N its in busy hardware stores area.
Stayed 1 night in Dec 2019
Response from Nelson on 8 Sept 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect for solo traveller
It was ok
Stayed 4 nights in Dec 2019
Response from Nelson on 8 Sept 2020
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, Mount Royal Hotel

2/10 Terrible

Shahnaz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Nelson on 8 Sept 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

6/10 Okay

RINO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel but good location
Old facilities but good location
Stayed 1 night in Feb 2019
Response from Nisha on 22 Mar 2019
Dear Rino, Thank you for taking the time to share your comments about your recent stay with us. We are glad you enjoyed your experience at the hotel. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 Good

Muneer ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and secure stay
Stayed 1 night in Jan 2019
Response from Nisha on 24 Jan 2019
Dear Mr. Muneer, Thank you for taking the time to share your comments about your recent stay with us. We are glad you enjoyed your experience at the hotel. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 Okay

Verified traveller

Good Location
The location of the hotel is very central. Stones throw to Naif Souk and Souk Al Wasl. Very basic hotel. Expect no fancies. Hotels.com says hotel has no front desk but there is most if the day upto midnight. If you arrive after midnight arrange check in beforehand.
Stayed 11 nights in Jan 2019
Response from Nisha on 24 Jan 2019
Dear Sir/Madam, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 Okay

Syed, Arlington, VA

Liked: Staff & service
Disliked: Cleanliness, room comfort
Really friendly staff. Dont stay there if you are with your family. I felt it was more for back packers. Great location. Hotel not very clean.
Stayed 1 night in Sep 2018
Response from Nisha on 11 Sept 2018
Dear Syed, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. Our hotel is family hotel safe for family. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 Okay

muhammed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018
Response from Nisha on 31 Aug 2018
Dear Muhammed , Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near metro banias. Good buffet very closed to my shopping area
Stayed 3 nights in Oct 2017
Response from Nisha on 31 Oct 2017
Dear Guest, Thank you for choosing our hotel for your recent stay in Dubai and thank you for sharing your feedback. We are glad you enjoyed your experience at the hotel. our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. we hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

8/10 Good

Obaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It's was good only because it is in middle of shopping Area
Stayed 4 nights in Aug 2017
Response from kafeel Ahmed on 23 Aug 2017
Dear Obaid, Thank you for taking the time to share your comments about your recent stay with us.Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests’ experience. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in May 2017
Response from kafeel Ahmed on 30 Jul 2017
Dear Mazen , Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests’ needs the best way we can. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

4/10 Poor

muataz, saudi arabia

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Hotel in my entire life. Found pests in bath room, Dirty beds, old hotel, bad smells. After fully paid by Expedia including all taxes, they ask me to pay more taxis upon checkout!!
Response from Nelson on 8 Sept 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too many bugs for me
I was not pleased with this hotel room. For more than $200 US per night, i expected much more. The room did not appear clean and they have a serious bug problem. There were bugs in the shower, sink and bed. It was very difficult to sleep knowing that bugs were likely crawling all over me. I will not stay here again and advise you to book early at a more reputable hotel.you will get a better price and be more comfortable.
Response from Nelson on 8 Sept 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

8/10 Good

WAQAS, Karachi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel we will recommended every one
it was awesome we feel very good during our stay
Response from kafeel Ahmed on 8 Jul 2016
Thank you very much for your feed back.

6/10 Okay

Yousaf

Response from kafeel Ahmed on 8 Jul 2016
Thank you very much for your feedback

4/10 Poor

Verified traveller

In general fairly okay
I booked this hotel for my father who stayed one night on 7th October 2015, it was his worse night, he never slept all night, as the room had a strong smell of smoke, as all rooms are smoking rooms and he found it very difficult to sleep. The hotel In general is okay but only if you can be around and sleep in a smoking atmosphere. As they dont accommodate for non smokers.
Response from Kafeel Ahmed on 8 Jul 2016
Dear Guest, Thank you for your feed back , we will try to improve

6/10 Okay

aslam, London

Good place to stay
It's was good not a bad place would go there again
Response from kafeel Ahmed on 8 Jul 2016
Thank you very much for the feedback.

4/10 Poor

Jose, Doha

Disliked: Cleanliness, staff & service, property conditions & facilities
Staffs were not so accommodating, it seems they doesn't care if you are tired and need immediate rest. They were busy on their mobile phones maybe that's the reason why. And the construction is still going on even in late night, the time we need to sleep.
Response from kafeel Ahmed on 8 Jul 2016
Dear Guest, we are extremely sorry, we will improve. Thanks

8/10 Good

osama

near souq naif . near bany yas metro
Response from kafeel Ahmed on 8 Jul 2016
Thank you very much for your feedback

2/10 Terrible

Yasmeenah, Lake Charles, Louisiana

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bad experience
We chose this hotel for the amenities. We had to pay for water which was suppose to be free, no laundry on the property we had to send out and it was very expensive. The first morning we had do not disturb on the door the cleaning boy entered our room. The noise due to remodeling rooms was atrocious couldn't sleep. The room is not dark. Bizarre hot water and no water pressure. The location was great near shopping and metro. But all and all not all but they were very rude. I don't recommend this hotel at all.
Response from kafeel Ahmed on 8 Jul 2016
Dear Guest, we are extremely sorry for the inconvenience, we will definitely try to improve. Thanks

2/10 Terrible

Mohammad Bilal, Pakistan PK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at hotel was terrible and I don't want to
My experience with this hotel was terrible so what can I say more than this
Response from Mount Royal on 10 Jul 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended.
Dirty Hotel Mosquitoes Staff look like not paid From the owner Need improvement in Deparrments
Response from Mount royal on 10 Jul 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019
Response from Nelson on 8 Sept 2020
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, Mount Royal Hotel

6/10 Okay

Verified traveller

Travelled with family
Jeg likte fagene i hotellet. Selve hoteller var gammelt, og ikke så rent. Service var helt Ok.
Stayed 13 nights in Jul 2019
Response from Nelson on 8 Sept 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

8/10 Good

Karolína

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ucházející
Stayed 1 night in Jan 2019
Response from NISHA on 22 Mar 2019
Dear Karolina, Thank you for taking the time to share your comments about your recent stay with us. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائحة الغرف مقرفة
رائحة الغرفة دخان وتحتاج الى اعادة تصميم وتطوير الفندق
Response from Nelson on 8 Sept 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Kun til en enkel overnatning
Ikke helt som forventet. Hotellet ligger i et meget trafikeret område.
Response from Nelson on 8 Sept 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

6/10 Okay

Djamel

Un bon hôtel pour son prix
Response from General Manager on 28 Nov 2016
Dear Guest, we're sorry for any inconvenience we will work hard to fix the issues you have faced and we will come up with better service.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 1 Nov 2016
Dear Guest, we're sorry for any inconvenience we will work hard to fix the issues you have faced and we will come up with better service.Thanks for letting us know

6/10 Okay

Reinhold, München

Liked: Cleanliness, staff & service
mittendrin
Hotel mitten im leben der einheimischen Bevölkerung Sehr authentisch
Response from kafeel Ahmed on 8 Jul 2016
Thank you very much for your feedback

4/10 Poor

AMALE, Paris

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel situe a Deira et facile d'acces
Hôtel très grand situe en plein Deira. Points forts: grande chambre, propreté, station de métro Banyas Square a moins de 500m, sympathie de certains personnel. Points faibles : salle de bain un peu ancienne, juste un filet d'eau pour la douche, et GROS point noir, la climatisation beaucoup trop bruyante.
Response from kafeel Ahmed on 8 Jul 2016
je vous remercie pour votre feed-back , nous allons essayer d'améliorer . Merci

2/10 Terrible

pieter, Eindhoven Holland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever
Run down place in any which way. Checking in takes long time, couldn’t find reservation. Very unfriendly and un interested staff. No passports giving back after check in. Finally they give a dirty room on the backside, not even cleaned, having old used towels and bed sheets (beds are not even made) with a view to a wall. After complaining finally room in the front side. While having a shower all of a sudden 2 maintenance people in the bathroom. We did not feel free and safe in our own room. Website info not correct as there is NO airport shuttle, NO mineral water in the room, NO water cooker, the safe in room is not working and the free wifi in the room disconnect every few minutes. The room was showing dirty marks different places on the wall. Ceiling in room is open, ceiling in bathroom is leaking water continue. We cleaned our room by our self as they didn’t come after so many times asking to clean the room. Seems to be that everybody is manager and can do whatever they like to do. Never again, not recommended to any one.
Response from kafeel Ahmed on 8 Jul 2016
Dear Guest we are extremely sorry for the inconvenience. Next time we will try to improve. Thanks

8/10 Good

Shabnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel ne plohoi.Rasspolojenie udobnoe.Vse na Nasser skvere ryadom.Metro o4en blizko.V obshem vse ponravilos.
Response from kafeel Ahmed on 10 Jul 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

Tomi, Espoo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ei jatkoon
Yhden yön vietin poikani kanssa, välilaskun takia. Hirvittävä alue ja hirvittävä hotelli. Ikkunoissa ei ollut edes laseja, joten kaikki melut ulkoa kuului. Ja melua tuolla alueella piisaa. En suosittele.
Response from kafeel Ahmed on 10 Jul 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

JEAN BASTIEN, Marseille

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
accueillant centre ville
personnellement il nous faut des hôtels a partir de 3 etoiles
Response from Mount Royal on 12 Jul 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.