Ratings based on 428 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

Well located for eating houses

Posted 30-Sep-2017
Pros: Convenient
Location: Restuarants coffee shops cafes
Another great stay at this hotel. Well looked after by staff.
Comment from Hotel Management
03-Oct-2017 by GM, Hotel Management
Dear Valued Guest, First and above all, we would like to sincerely thank you for your recent stay with us and taking time to share your feedback and positive experience. I'm glad that you found our location convenient. We are delighted to read your appreciation on the service given by our staff. Our guest’s satisfaction is our prime objectives and we are glad that we stood up to your expectations. I shall surely pass on your grateful comments to the entire team for them to be further motivated to perform better. Once again thank you for your kind acknowledgement and we very much look forward to the pleasure of welcoming you back soon. Yours sincerely, Ulrich Hoffmeister General Manager
4 out of 5
by A verified traveller

Posted 09-Sep-2017
Cons: Noisy AC/Electronics. Free Wifi in rooms.
Pros: -24-hour Helpdesk. -Comfy room. -Great service, very friendly staff. -Food is good. Cons: -No free Wifi in rooms. Very expensive Wifi rates. -Slight AC noise. -Noise from electronics in the room. -Kettle/power plug wasn't working.
Comment from Hotel Management
10-Sep-2017 by GM, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your constructive feedback on Expedia. I am pleased that overall you had a lovely stay with us. It is wonderful to hear that you were impressed with our helpdesk, rooms and friendly staff. Your positive comments will be shared with all the employees of the hotel. That being said, we do apologize for the inconvenience you faced regarding the Wifi, AC noise and the kettle. Rest assured that we would work towards improving our product and services. We look forward to welcome you again soon. Regards, Ulrich Hoffmeister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Sep-2017
It's worth it for the price. Though it's a bit far from any tour spots but works well if you are visiting the city with the car.
Comment from Hotel Management
10-Sep-2017 by GM, Hotel Management
Dear Guest, Thank you very much for staying with us at Jumeira Rotana Dubai. We are pleased that overall you had a lovely stay with us and were happy with value for money. Thank you once again and we do hope to have the pleasure of welcoming you back to Jumeira Rotana Hotel sometime in the near future. Yours sincerely, Ulrich Hoffmeister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from West Yorkshire UK

Nice clean safe and awesome staff

Posted 02-Sep-2017
Hotel was difficult to find, however thereafter the stay at the hotel was brilliant. Hotel was nice and clean. All the staff were brilliant and down to earth. Free valet parking. I would definitely book again next time I go.
Comment from Hotel Management
04-Sep-2017 by GM, Hotel Management
Dear Mr. Imran, Thank you very much for choosing to stay with us at Jumeira Rotana Dubai and for such a gratifying review. We are extremely pleased to know that you have enjoyed your stay with us and were happy with our services and facilities. Your positive comments will be shared with all the employees of the hotel. Thank you once again and we do hope to have the pleasure of welcoming you back to Jumeira Rotana Hotel sometime in the near future. Yours sincerely, Ulrich Hoffmeister General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Posted 23-Aug-2017
The hotel had very clean rooms with a nice bathroom. Staff were also very friendly and communicated well when problems had occurred.
Comment from Hotel Management
28-Aug-2017 by GM, Hotel Management
Dear Mr. Hussain, Thank you very much for choosing to stay with us at Jumeira Rotana Dubai and for such a gratifying review. We are extremely pleased to know that you have enjoyed your stay with us and were happy with our services and facilities. Your positive comments will be shared with all the colleagues of the hotel. We do hope to see you again very soon and make your next stay as impeccable as you had your last stay. Yours sincerely, Ulrich Hoffmeister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Did enjoy my stay.

Posted 23-Jul-2017
Experience was great will love to visit again if I have my way again. Thanks
Comment from Hotel Management
29-Jul-2017 by GM, Hotel Management
Dear Valued Guest, Thank you for such a delightful review and for choosing to stay with us at Jumeira Rotana Dubai. We are very pleased to hear that you had an enjoyable stay with us.Our team is focused on delivering a flawless guest experience and we do take pride in serving all our guests’ needs the best way we can. Once again, many thanks for your review and we look forward to welcoming you back in the near future. Kind regards, Ulrich Hoffmeister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Jumiera Rotana - Al Satwa

Posted 17-Jul-2017
Great hotel, with all local amenities nearby. Everything modern, room cleanliness and general service was in point. Staff were very helpful and very understanding. Breakfast was great.
Comment from Hotel Management
29-Jul-2017 by GM, Hotel Management
Dear Valued Guest, Thank you for selecting Jumeira Rotana your preferred accommodation partner in Dubai and for posting a valuable review on expedia for the knowledge of our future guests. We are glad to hear that you were happy with the unique ambiance and the services that the hotel had to offer during your stay with us. Serving you during your stay with us has been a delightful experience and we sincerely thank you for providing us the opportunity to do so. We sincerely hope you'd continue to Jumeira Rotana for peace and tranquillity which the hotel is renowned for. Please keep us updated when you make your holiday plans so that we can be ready to welcome you back. Once again we truly appreciate you recommending us to other travelers and we look forward to welcoming you back soon. Yours sincerely, Ulrich Hoffmeister General Manager
1 out of 5
by Edwin

Unfriendly

Posted 09-Jun-2017 on Hotels
Dubai in known for its hospitality this place is not
Comment from Hotel Management
13-Jun-2017 by GM, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at the Jumeira Rotana Dubai. First and foremost, please accept my sincere apologies for all the inconveniences you experienced during this visit and I assure you that all necessary steps are being taken to ensure none of our guests face a similar situation. It is our goal to maintain the highest standards of service to all our guests and it is only from feedback such as yours that we are able to improve our facilities and services. I look forward to welcoming you again at Jumeira Rotana Dubai. Yours sincerely, Ulrich Hoffmeister General Manager
3 out of 5
by A verified traveller

Quit and comfortable

Posted 20-May-2017 on Hotels
It was very comfortable and quiet. Good breakfast and service was lovely.
Comment from Hotel Management
22-May-2017 by GM, Hotel Management
Dear Guest, Thank you very much for staying with us at Jumeira Rotana Dubai. We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. Your comments will be shared with all concerned departments. Thank you once again and we do hope to have the pleasure of welcoming you back to Jumeira Rotana Hotel sometime in the near future. Yours sincerely, Ulrich Hoffmeister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-May-2017
Very good hotel and staff. Thank you for your hospitality. Regards.
Comment from Hotel Management
22-May-2017 by JRH, Hotel Management
Dear Guest, Thank you very much for staying with us at Jumeira Rotana Dubai. We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. Your comments will be shared with all concerned departments. Thank you once again and we do hope to have the pleasure of welcoming you back to Jumeira Rotana Hotel sometime in the near future. Yours sincerely, Ulrich Hoffmeister General Manager