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Grand Excelsior Hotel Bur Dubai

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Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Grand Excelsior Hotel Bur Dubai

Grand Excelsior Hotel Bur Dubai

4 out of 5

3.6/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationBurJuman Mall17 min walk
  • Popular LocationGrand Mosque3 min drive
  • Popular LocationDubai Cruise Terminal9 min drive
  • AirportDubai (DXB-Dubai Intl.)14 min drive

Choose dates to view prices

About this area

Dubai

Located in Dubai's Bur Dubai neighbourhood, Grand Excelsior Hotel Bur Dubai is in the city centre and near a metro station. Dubai Museum and Dubai Opera are cultural highlights, and some of the area's popular attractions include Dubai Aquarium & Underwater Zoo and KidZania. Wild Wadi Water Park and Sharjah Aquarium are not to be missed.
Popular Location

What's nearby

  • BurJuman Mall - 17 min walk
  • Bastakiya - 3 min drive
  • Grand Mosque - 3 min drive
  • Zabeel Park - 3 min drive
  • Dubai Cruise Terminal - 9 min drive

Getting around

  • Al Karama Station - 14 min walk
  • Dubai (DXB-Dubai Intl.) - 14 min drive

Restaurants

  • Docklands — 1 min walk
  • AAngan — 1 min walk
  • Gazebo Restaurant - 6 min walk
  • Gypsy Chinese - 6 min walk
  • Filli Cafe - 7 min walk

About this property

Grand Excelsior Hotel Bur Dubai

4-star Dubai hotel in Bur Dubai, near BurJuman Mall
4 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a nightclub, 7 bars/lounges and a health club are on-site. All 282 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also find coffee makers and free newspapers.
Grand Excelsior Hotel Bur Dubai offers 282 forms of air-conditioned accommodation with a safe and free newspapers. LCD televisions come with satellite channels. Bathrooms include baths or showers and hairdryers.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Grand Lavana Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11 AM: AED 75 for adults and AED 37.50 for children
  • 4 restaurants and 4 coffee shops
  • 7 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Arabic
  • Chinese
  • English
  • Farsi
  • Filipino
  • French
  • German
  • Hindi
  • Japanese
  • Russian
  • Urdu

Business services

  • Business centre
  • Computer station
  • Conference centre (34647 square feet of space)
  • Meeting rooms

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Mud bath
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Hairdryer
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 4 AM
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for AED 125.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 75 for adults and AED 37.50 for children (approximately)
  • Airport shuttle fee: AED 100 per vehicle (one way)
  • Rollaway bed fee: AED 125.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Excelsior
Grand Excelsior Bur Dubai
Grand Excelsior Hotel
Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur
Grand Excelsior Bur
Excelsior Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel
Grand Excelsior Hotel Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel Dubai

Frequently asked questions

3.6
Good
Rating 5 - Excellent. 66 out of 253 reviews
5 - Excellent 26%
Rating 4 - Good. 84 out of 253 reviews
4 - Good 33%
Rating 3 - Okay. 48 out of 253 reviews
3 - Okay 19%
Rating 2 - Poor. 36 out of 253 reviews
2 - Poor 14%
Rating 1 - Terrible. 19 out of 253 reviews
1 - Terrible 8%

3.7/5

Cleanliness

3.7/5

Staff & service

3.6/5

Amenities

3.5/5

Property conditions & facilities

2/5 Poor

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs serious attention
No way can this hotel be 4 star. I am sure the property had its glory days, dilapidated is how best it can be described. Wifi - terrible and not good enough if you need to work. Bathroom - no hot water, broken door and fittings, dirty. Cleanliness - this was the main issue. I wouldn't have bothered with the review had it been clean. Cockroaches in abundance in the room and bathroom. Furniture and light fittings with great marks. Hairs so visible on the floor and stuck in the wooden floor. I hope Management looks into the cleanliness standards. On the positives; good location and large spacious rooms. Pity it's not been maintained as can be a really good hotel.
Stayed 3 nights in Jan 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
It’s one day stay normal every thing nothing surprising
Stayed 1 night in Jan 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2020

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disrespectful but only hotel available
Not great. Room air conditioning broken so was extremely cold. As well as chairs being very dirty in COVID condition expected it to be thoroughly cleaned. We came early as flight was early so children were very sleepy but I don’t understand how a child taking a nap can tarnish the hotels view. So I was asked to wake my child up multiple times as well as the staff kissing their teething pointing when they saw him fall asleep again.
Stayed 1 night in Dec 2020