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Reviews of DoubleTree by Hilton Hotel & Residences Dubai Al Barsha

4 out of 5
DoubleTree by Hilton Hotel & Residences Dubai Al Barsha
Al Barsha - 1, Dubai

Reviews

8.4

Very good

Rating 10 - Excellent. 389 out of 885 reviews" "
Rating 8 - Good. 321 out of 885 reviews" "
Rating 6 - Okay. 97 out of 885 reviews" "
Rating 4 - Poor. 41 out of 885 reviews" "
Rating 2 - Terrible. 37 out of 885 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad, Gaithersburg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Emirate mall and metro
Stayed 3 nights in Apr 2024
Response from DoubleTree by Hilton Dubai - Al Barsha on 7 Apr 2024
Dear Mohammed,Thank You very much your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we thrive to improve with each and every stay. Best RegardsAshley FernandesFront Office Manager+971 4 375 0999

8/10 Good

Mazhar

Stayed 2 nights in Mar 2024
Response from +971 4 375 0999 on 31 Mar 2024
Dear Valued Guest,Thank you so much for your great review. Here, at DoubleTree by Hilton Dubai - Al Barsha, we are working hard to offer the best service and to make our guest’s stay a memorable one, so we are happy to hear that reflected on your last visit. Best RegardsAshley FernandesFront Office Manager+971 4 375 0999

10/10 Excellent

Tofiq

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Food was great too. Just dinner didn’t have variety of food
Stayed 5 nights in Feb 2024
Response from Ashley Fernandes on 19 Feb 2024
Dear Tofiq,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager+971 4 375 0999

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Clean Friendly staff 2 mins walk from Mall of the Emirates Metro nearby Easy to get to all places from here A bit far from the airport - over 30mins drive, longer if there’s traffic
Stayed 4 nights in Feb 2024
Response from Ashley Fernandes on 19 Feb 2024
Dear Simone,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager+971 4 375 0999

10/10 Excellent

Faraz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The property is clean with a great breakfast and many options for food near by, with most open 24 hours!
Stayed 8 nights in Jan 2024
Response from Ashley Fernandes on 1 Feb 2024
Dear Faraz,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

10/10 Excellent

Nile

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely experience
Stayed 3 nights in Jan 2024
Response from Ashley Fernandes on 1 Feb 2024
Dear Nile,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

6/10 Okay

Adam

Stayed 3 nights in Jan 2024
Response from Ashley Fernandes on 1 Feb 2024
Dear Adam,We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. We are expecting to welcome you back to our hotel next time you will travel to our area and for any assistance or request please feel free to contact us Best RegardsAshley FernandesFront Office Manager

6/10 Okay

Shujiro

Business traveller
Disliked: Staff & service
The location is very good. When I checked out the receptionist promised to send final bill statement by e-mail, but until now I have not yet received. I will not recommend my colleague.
Stayed 3 nights in Jan 2024
Response from Ashley Fernandes on 18 Jan 2024
Dear Shujiro,Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. unfortunately we noticed there was system error that didn't allow for the invoice to get forwarded to you and I believe the team contacted you via mail with the invoice. Please advise me if you have received it and for any assistance contact me ashley.fernandes@hilton.com and ill be happy to assist you. Best RegardsAshley FernandesFront Office Manager

10/10 Excellent

Mukesh

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very accomodating. Though the early check in was not provided but overall experience was great. Hats off to the chefs and the kitchen staff who did over and beyond for our 7year old who has serious allergies. The chefs made it easy for us to dine in every morning for a buffet breakfast. They always welcomed us with a lovely smile and made sure that not once he had any allergic recation in their dining area. Thank you to all the lovely staff who made our stay comfortable and special thanks to two chefs in the kitchen. The checkout was ver smooth and it was remarkable to see that the staff at reception came out to see us off and helped with luggages as we had two little ones. We will come again to Dubai and would highly recommend others to stay with Double Tree by Hilton at Al Barsha
Stayed 10 nights in Jan 2024
Response from Ashley on 18 Jan 2024
Dear Mukesh,Thank you so much for your great review. Here, at DoubleTree By Hilton Dubai - Al Barsha, we are working hard to offer the best service and to make our guest’s stay a memorable one, as we believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud and motivates us at the same time and so we are happy to hear that reflected on your last visit. We will make sure the concern team members will get their recognition they deserve and they were very excited to read your kind compliments in their address. We hope to be able to welcome you back very soon.Best RegardsAshley FernandesFront Office Manager

10/10 Excellent

Sonal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Ashley Fernandes on 18 Jan 2024
Dear Sonal,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

8/10 Good

Reem

Liked: Cleanliness, staff & service
Convenient location for access to the mall and metro station.
Stayed 14 nights in Dec 2023
Response from Ashley Fernandes on 18 Jan 2024
Dear ReemThank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

10/10 Excellent

Muhammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay. Close to the Mall of Emirates. Good breakfast, extremely helpful and kind restaurant staff (especially the evening ones, unfortunately I forgot their names, service girl and the chef). Good bed, clean rooms.
Stayed 3 nights in Jan 2024
Response from Ashley Fernandes on 1 Feb 2024
Dear Muhammed,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

10/10 Excellent

Thuriya Hasson

Travelled with family
Liked: Cleanliness, staff & service
Hotel was very nice. First time to stay in an appartment style hotel with a small kitchen and washer/dryer which helped a lot. Being close to the metro and mall was very convenient. Staff were friendly and breakfast options were great. One thing we did like is that the cleaning process is mostly tidying up the place with cleaning the washroom. Floors were not mopped frequently and carpets were not vacuum daily. I think for such a highly rated hotel, this should be included. Another thing is that their water bottles supply was limited to 3. In a previous visit to Dubai at a different hotel, more water bottles were provided but could be because that visit was in July; still think the water supply should be more. The hotel could use abit of renovation, some tiles chipped in the washroom and wall boards were slightly damaged.
Stayed 10 nights in Dec 2023
Response from Ashley Fernandes on 18 Jan 2024
Dear Khaled,We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. At the same time your feedback about the cleaning is very important as its only through we are able to serve our guest better. On this particular occasion, your experience was well below the standards of quality and service we strive to maintain. I have discussed the matters you so kindly brought to my attention with the department heads concerned in an effort to prevent such shortfalls from recurring in the future. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AshleyFernandes on 18 Jan 2024
Dear Khaled,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Ashley Fernandes on 7 Dec 2023
Dear Chris,We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from Ashley Fernandes on 7 Dec 2023
Dear Valued Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay for such a reasonable price-point. All the facilities were in good condition and kept clean. Proximity to Grandiose supermarket combined with microwave, stove, and fridge in the room made being self-sufficient for meals when not wanting to eat out very convenient. Would have like a bit more by way of cutlery and cooking utensils though (e.g., frypan, bottle opener). Mall of the Emirates an easy walk to get to even in the heat so great for shopping. Front desk and concierge staff were all really friendly and helpful. Highly recommend for individuals and families looking for good quality and well maintained 4-star accommodation.
Stayed 10 nights in Sep 2023
Response from Ashley Fernandes on 14 Oct 2023
Dear Brett,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

2/10 Terrible

Hasnain

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Ashley Fernandes on 27 Oct 2023
Dear Hasnain,Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. In our hotel, we are always seeking new ways to improve customer service. And the best way to do that is to ask the experts, our guests. If you could spend few more minutes of your time and advise us what could have been done better to make your stay a memorable oneBest RegardsAshley FernandesFront Office Manager

10/10 Excellent

Liban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We prefer staying in the Al Barsha area, and the location next to the Mall of the Emirates is ideal. The hotel itself is excellent, with great staff and decent facilities.
Stayed 8 nights in Sep 2023
Response from Ashley Fernandes on 14 Oct 2023
Dear Liban,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

8/10 Good

Heather

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Sept 2023
Great value for our September stay. The coffee pot had old water in it, no wash cloths in room, small stains on sheets. The laundry detergent was a plus (if not added to our tab). There is a service fee for room service. We had to request our warm cookie in the morning. Hallways smelled great!
Stayed 4 nights in Sep 2023
Response from Ashley Fernandes on 14 Oct 2023
Dear Heather,We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. At the same time please accept my sincere apologies to hear such a shortfall as its only through we are able to serve our guest better. Your comment which were of concern to us and as mentioned were immediately discussed internally, to ensure corrective actions are being taken We hope to be able to welcome you back very soon.Best RegardsAshley FernandesFront Office Manager

8/10 Good

WAEL, Halifax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location hotel
Stayed 4 nights in Sep 2023
Response from Ashley Fernandes on 14 Oct 2023
Dear Wael,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

8/10 Good

Elvin, Coral Gables

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent location
Stayed 7 nights in Sep 2023
Response from DoubleTree by Hilton Hotel & Residences Dubai Al B on 24 Sept 2023
Dear Valued Guest,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back in the near future!Best Regards,Amr AhmedGeneral Manager

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Double Tree. We had a studio apartment, it was a comfortable size for two of us. Having the luxury of a kitchen and washer/dryer was appreciated. I would have liked to have instructions for the washer/dryer because I never used one of those combo units. It took some figuring out. Location is perfect. Walking distance from Mall of the Emirates, a pharmacy, a clinic, a supermarket and several restaurants and shopping areas. Taxis were easily had in front of the hotel or around the corner. The gym was well equipped as far hotel gyms go. The restaurant food was tasty and price was typical of that hotel chain. The restaurant staff was efficient and helpful. The front staff was polite, professional, warm and very helpful. I got food poisoning two days into my stay ( not from the hotel) and became badly dehydrated, and the front staff was good enough to tell my husband about a clinic right around the corner. Kudos to the clinic too. Our room was clean and well maintained on a daily basis. I would recommend staying here.
Stayed 13 nights in Aug 2023
Response from DoubleTree by Hilton Hotel & Residences Dubai Al B on 24 Sept 2023
Dear Valued Guest,Thank you for your time to give a perfect rating and sharing your experience with us. We do look forward to welcome you back in the near future!Best Regards,Amr AhmedGeneral Manager

4/10 Poor

Davier

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Terrible… Rooms were dusty, the sink doesn’t drain, bathroom shower not that much hot water They first gave me an apartment instead of hotel room Absolutely terrible experience
Stayed 1 night in Sep 2023

10/10 Excellent

Kashif

Stayed 3 nights in Sep 2023
Response from Ashley Fernandes on 14 Oct 2023
Dear Kashif,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desert Safari
Easy check in, great service. Everyone at the reception great. Excellent area. Best for families. I recommend and will stay again.
Stayed 5 nights in Aug 2023
Response from DoubleTree by Hilton Hotel & Residences Dubai Al B on 24 Sept 2023
Dear Valued Guest,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back in the near future!

4/10 Poor

EMILE, Washington

Business traveller
Disliked: Staff & service, property conditions & facilities
What I liked : Is leaving this Hotel !!! . Wont come back. I don't recommend this hotel for anyone . Breakfast is insanely expensive at : 25 $. per person. if you just ask for '' a la carte service'' and order 2 eggs sunny side up (5.5 USD) , they charge an additional 3 $ for 1 slice of bread !! Unbelievable .
Stayed 12 nights in Aug 2023
Response from DoubleTree by Hilton Hotel & Residences Dubai Al B on 24 Sept 2023
Dear Valued Guest,Thank you very much for choosing to stay with us at the DoubleTree by Hilton Hotel & Residences Dubai Al Barsha and for taking a moment of your time to share your feedback through our survey. We sincerely appreciate your feedback and we personally would like to apologize as we fell short in meeting and exceeding your expectations of an exceptional stay. Please know that I personally noted down your points and can assure you it has been addressed with utmost importance. It is through comments like yours that we can improve our services and offerings and we are grateful that you give us the opportunity to get back to you.

8/10 Good

Nizar

Liked: Cleanliness, staff & service
Amazing location and great service. Certainly, will be back again. However, the hotel needs some modernisation inline with the newer Doubletree hotels.
Stayed 4 nights in Aug 2023
Response from Ashley on 3 Sept 2023
Dear Nizar,We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. At the same time you feedback is very much important as its only through we are able to serve our guest better. We hope to be able to welcome you back very soon.Best RegardsAshley FernandesAsst. Front Office Manager

10/10 Excellent

Kirill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2023
Response from Ashley on 11 Aug 2023
Dear Kirill,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesAsst. Front Office Manager

10/10 Excellent

Abiodun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, right behind the mall. Staff were all great and ready to help.
Stayed 5 nights in Jul 2023
Response from DoubleTree by Hilton Hotel & Residences Dubai Al B on 29 Jul 2023
Dear Valued Guest,Thank you for choosing to stay at Doubletree Hotel & Residences Dubai - Al Barsha! And for taking the time to share your excellent feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again in the near future!Kind Regards,Amr AhmedGeneral Manager

8/10 Good

Hammad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 5 nights in Jul 2023
Response from DoubleTree by Hilton Hotel & Residences Dubai Al B on 19 Jul 2023
Dear Valued Guest,Thank you so much for staying with us! It was a pleasure having you and we are looking forward to welcoming you soon in the near future!Kind Regards,Amr AhmedGeneral Manager

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great services, fast check-in, extremely clean!
Stayed 1 night in Jul 2023
Response from DoubleTree by Hilton Hotel & Residences Dubai Al B on 17 Jul 2023
Dear Valued Guest,Thank you so much for your very kind words and we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves. We hope to be able to welcome you back very soon.Amr AhmedGeneral ManagerDoubleTree By Hilton Dubai - Al Barsha

8/10 Good

Kirill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Jun 2023
Response from Ashley Fernandes on 3 Jul 2023
Dear Kirill,We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. We hope to be able to welcome you back very soon.Best RegardsAshley FernandesAsst. Front Office Manager

2/10 Terrible

Muhammad Ali

Liked: Cleanliness
Disliked: Property conditions & facilities
Had very regards for double tree by hilton but stay was a disappointment... Rooms were small ... And one didn't have an attached bathroom
Stayed 1 night in Jun 2023
Response from Ashley Fernandes on 30 Jun 2023
Dear Muhammad Ali,Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Your comments will help us as we continually work to improve our guest experience and we rest assure that nearest future will shall able to make your stay even more comfortable. Having said all, I certainly like to learn from you and if you advise how we could have made your stay more comfortable as its only through we are able to serve our guest better.Best RegardsAshley FernandesAsst. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Ashley Fernandes on 28 Jun 2023
Dear Valued Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesAsst. Front Office Manager

10/10 Excellent

Farook, Melbourne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and property.
Stayed 5 nights in Jun 2023
Response from DoubleTree by Hilton Hotel & Residences Dubai Al B on 26 Jun 2023
Dear Valued Guest,Thank you for your time to give a perfect rating and sharing your experience with us. We do look forward to welcome you back soon.Kind Regards,Amr AhmedGeneral Manager

8/10 Good

Kazim

Liked: Staff & service
Bathtub too high. No electrical sockets for cell chargers or other appliances.
Stayed 4 nights in Jun 2023
Response from DoubleTree by Hilton Hotel & Residences Dubai Al B on 20 Jun 2023
Dear Kazim,Thank you very much for your visit to Doubletree by Hilton Dubai - Al Barsha and for taking the time to share your review with us. Your feedback is well noted and will be taken on board for future improvement. All comments from our valued guests are received with much appreciation, as this feedback enables us to be attentive and sensitive to all the needs of our guests and to continuously enhance our legendary standards of service.Best Regards,Amr AhmedGeneral Manager

10/10 Excellent

Jean, Myerstown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are friendly and the room was great!
Stayed 4 nights in Jun 2023
Response from Doubletree Al Barsha on 17 Jun 2023
Dear Valued Guest,Thank you so much for your great review. Here, at DoubleTree by Hilton Hotel & Residences Dubai Al Barsha, we are working hard to offer the best service and to make our guest's stay a memorable one, as we believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud and motivates us at the same time and we are so happy to hear that reflected on your last visitKind regards,Ashley Fernandes.Asst. Front Office Manager

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay snd come again
Stayed 6 nights in Jun 2023
Response from DoubleTree by Hilton Hotel & Residences Dubai Al B on 15 Jun 2023
Dear Muhammad,Thank you very much for choosing to stay at DoubleTree by Hilton Hotels & Residences Dubai Al - Barsha, and for taking the time to share your review! We are delighted to hear from you that you enjoyed your recent stay with us as this is what we strive to achieve at all times as a Hilton brand, ensuring guest comfort is our main focus and we are glad to know that we were able to meet your expectations. Your invaluable comments is highly appreciated! Once again, we appreciate your time and we genuinely hope to see you return.Best Regards,Amr AhmedGeneral Manager

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Stayed 5 nights in Jun 2023
Response from Best Regards, Amr Ahmed General Manager on 14 Jun 2023
Dear Muhammad,Thank you very much for choosing to stay at DoubleTree by Hilton Hotels & Residences Dubai Al - Barsha, and for taking the time to share your review through our survey! We are delighted to hear from you that you enjoyed your recent stay with us as this is what we strive to achieve at all times as a Hilton brand, ensuring guest comfort is our main focus and we are glad to know that we were able to meet your expectations. Your invaluable comment is highly appreciated! Once again, we appreciate your time and we genuinely hope to see you return.Best Regards,Amr AhmedGeneral Manager

8/10 Good

Mobin

Travelled with family
Liked: Staff & service
Perfect location, excellent breakfast rest is ok
Hotel was good, but need to renovate specially bathrooms and carpet. Service was excellent, specially oat cookies @ the welcome.
Stayed 4 nights in Jun 2023
Response from Best Regards, Amr Ahmed General Manager on 14 Jun 2023
Dear Mobin,Thank you very much for your visit to Doubletree by Hilton Hotels & Residences Dubai - Al Barsha and for taking the time to share your review with us. Your feedback is well noted and will be taken on board for future improvement. All comments from our valued guests are received with much appreciation, as this feedback enables us to be attentive and sensitive to all the needs of our guests and to continuously enhance our legendary standards of service.Best Regards,Amr AhmedGeneral Manager

10/10 Excellent

Paul

Stayed 9 nights in May 2023
Response from DoubleTree by Hilton Hotel & Residences Dubai Al B on 26 Jun 2023
Dear Valued Guest,Thank you very much for taking the time to share your ratings! We are delighted to hear from you that you enjoyed your recent stay with us as this is what we strive to achieve at all times as a Hilton brand, ensuring guest comfort is our main focus and we are glad to know that we were able to meet your expectations.Kind Regards,Amr AhmedGeneral Manager

10/10 Excellent

BANEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023
Response from Double Tree on 25 Jun 2023
Thank You Baneen,Thank you for taking a moment to share your experience. I am happy to hear you found our hotel a great place. Best RegardsAshley FernandesAsst. Front Office Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel and generally stay here when in Dubai. the food is good in the breakfast buffet and the Manger of the buffet in the mornings always remembers me and is a lovely guy. Two small complaints- they never refill the shower gel and i booked a room with a balcony and it didnt have one! Sadly they dont provide the cookies at check in anymore but otherwise a great place to stay
Response from Amr Ahmed on 2 Jun 2023
Dear Scott,Thank you so much for your very kind words and we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves. At the same time your comments about the cookie and shower gel is very important as we do provide them for which I have personally discussed with the departmental head for further understanding. Having said all, We hope to be able to welcome you back very soon and please feel free to contact me and will be happy to assist you.Amr AhmedGeneral ManagerDoubleTree By Hilton Dubai - Al Barsha

10/10 Excellent

Rukshana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Mall of Emirates was very closeby within walking distance. You can also get the metro from there
Stayed 6 nights in May 2023
Response from Amr Ahmed on 2 Jun 2023
Dear Rukshana,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Amr AhmedGeneral ManagerDoubleTree By Hilton Dubai - Al Barsha

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is nice but the Pool is not nice because there is not much Sun. The sun is on the pool for 2 hours only which is not good. Rest of the things are good
Stayed 13 nights in May 2023
Response from Ashley on 26 May 2023
Dear Fahad,We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. At the same time your feedback has been shared as its only through we are able to serve our guest better. We hope to be able to welcome you back very soon.Best RegardsAshley FernandesAsst. Front Office Manager

8/10 Good

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Ashley Fernandes on 19 May 2023
Dear Pushpavaly,We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesAsst. Front Office Manager

4/10 Poor

Irshad

Liked: Staff & service
The shower did not have a door that you can close. So when taking a shower a lot of water will splash out. The beds were very firm. Hard to get comfortable. Bring your own pillows.
Stayed 4 nights in May 2023
Response from Ashley Fernandes on 12 May 2023
Dear Irshad,Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Your comments about the door and bed will help us as we continually work to improve our guest experience and we rest assure that nearest future will shall able to make your stay even more comfortable. Having said all, we hope to be able to welcome you back very soonBest RegardsAshley FernandesAsst. Front Office Manager

6/10 Okay

Hemant

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from Ashley Fernandes on 10 May 2023
Dear Hemant,Thank you so much for your great review. We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. In our hotel, we are always seeking new ways to improve customer service and the best way to do that is to ask the experts, our guests. If you could spend few more minutes of your time and advise us what could have been done better to make your stay a memorable one. Your feedback is very valuable to us as we work to be better each and every day. We hope to be able to welcome you back very soon.Best RegardsAshley FernandesAsst. Front Office Manager

6/10 Okay

Anwar

Business traveller
Liked: Cleanliness, staff & service
3 stars hotel
It's a good hotel for business stays but no for staycations. There are not lot of F&B options. Also, it is like a 3 stars hotel (no vanity kits, no shower kits, no tooth brush, no sleepers, hot water is not consistent
Stayed 1 night in Apr 2023
Response from Ashley on 26 Apr 2023
Dear Anwar,We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. At the same your feedback is important to us about the amenties as we do provide upon request however having said as its only through we are able to serve our guest better. We hope to be able to welcome you back very soon.Best RegardsAshley FernandesAsst. Front Office Manager