Crowne Plaza Festival City, an IHG Hotel

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Beach
Pool
Pool
Premium bedding, minibar, in-room safe, desk

Overview of Crowne Plaza Festival City, an IHG Hotel

Crowne Plaza Festival City, an IHG Hotel

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Dubai Festival City, Dubai

Explore the area

  • AirportDubai (DXB-Dubai Intl.)10 min drive
  • Popular LocationDubai Silicon Oasis20 min drive
  • Popular LocationMall of the Emirates25 min drive
  • Popular LocationBurj Al Arab27 min drive

Choose dates to view prices

About this area

Dubai

In the entertainment district, Crowne Plaza Festival City, an IHG Hotel is in Dubai Festival City, a neighbourhood in Dubai with good airport proximity and shopping. Dubai Festival City Mall and Dubai Cruise Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit City Centre Deira and Gold Souk. Travelling with kids? Don't miss Sheikh Zayed Road and Dubai Aquarium & Underwater Zoo. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Dubai Festival City Mall - 9 min walk
  • Dubai Tennis Stadium - 5 min drive
  • Dubai Silicon Oasis - 20 min drive
  • Mall of the Emirates - 25 min drive
  • Burj Al Arab - 27 min drive

Getting around

  • Emirates Station - 4 min drive
  • Dubai (DXB-Dubai Intl.) - 11 min drive

Restaurants

  • Hard Rock Cafe Dubai - 5 min walk
  • Al Fanar Restaurant & Cafe - 8 min walk
  • Zaatar W Zeit - 9 min walk
  • Eataly - 17 min walk
  • The Cheesecake Factory - 19 min walk

About this property

Crowne Plaza Festival City, an IHG Hotel

Family-friendly Dubai hotel in Dubai Festival City, walk to Dubai Festival City Mall
Along with a full-service spa, this smoke-free hotel has a restaurant and a 24-hour health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 316 soundproofed rooms feature free WiFi and 24-hour room service. Thoughtful touches include bathrobes and slippers, and guests will also find minibars and plasma TVs.
Crowne Plaza Festival City, an IHG Hotel offers 316 accommodations with minibars and a safe. Beds feature premium bedding. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

A children's pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
Spa InterContinental has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: AED 112 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Turkish

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms - 11

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - prenatal
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Restaurants on site

  • Zaytoun
  • Belgian Beer Cafe Dubai
  • Skyline Lounge
  • Mazar Lounge

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Plasma TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for AED 150.0 per stay.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 112 per person (approximately)
  • Airport shuttle fee: AED 214 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: AED 150.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City, an IHG Hotel Hotel
Crowne Plaza Festival City, an IHG Hotel Dubai
Crowne Plaza Festival City, an IHG Hotel Hotel Dubai

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 478 out of 693 reviews
5 - Excellent 69%
Rating 4 - Good. 173 out of 693 reviews
4 - Good 25%
Rating 3 - Okay. 21 out of 693 reviews
3 - Okay 3%
Rating 2 - Poor. 11 out of 693 reviews
2 - Poor 2%
Rating 1 - Terrible. 10 out of 693 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent vacation, this hotel was amazing, special thanks to Faizal for helping us with everything and always supporting us. We will definitely visit Dubai again!
Stayed 7 nights in Apr 2022

5/5 Excellent

Stayed 3 nights in Feb 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as usual
Excellent experience Location, facilities, staff and restaurants
Stayed 3 nights in Feb 2022

2/5 Poor

Travelled with group
Disliked: Staff & service
Not deserve 5 star hotel
When Recived my room tv not working 2 light in room were out of use No important supplies in bath room The towels were very old Service in the bar , and in breakfast as well When check out I was helped by front desk By mr Foad
Stayed 4 nights in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022