I am an American, living in Qatar, so I decided to take a short vacation to Dubai. Since I was traveling unaccompanied, I wanted to stay at a location that had an all-inclusive package. I do not suggest this hotel if you are someone in their 20’s and early 30’s like myself. This hotel is for families and older couples. Checking in, I would not say the reception was the friendliest or hospitable. My room was small but clean; I’ve stayed in other hotels (accompanied) in Dubai with bigger rooms for a quarter of the price. The food was okay, nothing amazing about it and not all the restaurants were part of the all-inclusive package which I didn’t know until I reached my room and read their “Welcome Letter.” The best part of the stay was the room cleaning staff, spa staff (who made me feel like home), pool staff, and the Captain’s Bar staff. They were very catering to guest making me feel welcome all though I was alone for the most part. The worst part was the location because it was far from downtown Dubai although a shuttle was available, reception/concierge staff, and the fact that I ran into issues getting my friend on my package deal. They were not willing accommodate even though my friend visited for two days. Overall, I give this a good experience because I was able to accomplish my goal of relaxation.
Comment from Hotel Management
03-May-2016 by General Manager, JA Jebel Ali Golf Resort, Hotel Management
Thanks a lot for sharing your experience following your recent stay at JA Jebel Ali Beach Hotel.
As it is our aim to always provide the highest level of service to all our guests, please rest assured that we are currently looking into possible necessary improvements particularly to the areas which you have highlighted.
Hope to see you back soon.