the reception staff was kind enough to give me a complimentary upgrade for a room with balcony. although the view was terrible as it was of the main road but still nice gesture.
the villas are nice and comfortable
the hotel did not meet my expectations, there is construction going on around the beach which should be mentioned so people who are looking for a relaxing beach stay should reconsider.
my worst experience in a 5 star hotel was after taking my order at the beach the waiter in his local language while talking to his colleague used words that are not appropriate and should not have been said regarding in-house guests . as their bad luck would have been i understood what they said and made a formal complaint to the duty manager in the evening, later on the bar manager also came and i also told him what happened. both managers were kind enough to express their sorry and assured me of disciplinary action against those involved. also i had a non refundable booking so could not change my stay if i could i would have. since it happened at the very first day of my stay it just put me off the whole experience.
overall the hotel is as good as any 5 star hotel but i am sharing my personal experience as it was not what i hoped it should have been.
Comment from Hotel Management
03-Mar-2018 by Guest Relation Team, Hotel Management
Dear Valued Guest,
Greetings from Dubai Marine Beach Resort & Spa!
Thank you for your feedback. We are extremely sorry that we could not reach your expectations. Hopefully we will be able to change your impression during your next visit.
Guest Relations Team