Ratings based on 379 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Dubai, UAE

When you call yourself 5*, you need to be 5*

Posted 21-Aug-2016
Pros: The grounds and facilities are nice and neat, but nothing to write home about.
Cons: The service. 5* isn't just having 2 pools and a bunch of restaurants, it's 5* service. So many better choices in the immediate area.
We live in Dubai and stayed here for my birthday weekend mid-Aug. We've stayed in a dozen Dubai resorts, and this was a really disappointing experience. This hotel may look 5 star but its services are more in the 2-3* range. 1. Being charged for ice. After your first small bucket of ice, they charge you per bucket. The room rate for the exec.suite we were in was 3700 AED ($1,000) per night and you're going to nickel & dime and charge 25AED ($7) for ice when it's over 50 degrees out? Unacceptable. 2. "Extra" services. Middle of the night one of the women needed some feminine hygiene products. We called the front desk and spoke to at least 5 people before anyone could figure out what we were asking for. Finally, they said that they don't have ANYTHING avail (what?!) but that they could send a guy to the nearest convenience store to get some -we would just have to pay for it. The guy shows up in 30 min: the item is 10AED but taxi is 70AED which is crazy because the nearest Zoom store is 1.6km away, and in Dubai, 70AED can get me 30km in any taxi. And he didn't get what we needed. 3. The room has a balcony with no chairs on it. When we asked for chairs they looked confused and said to move the the big armchairs from the bedroom outside...um..no? I won't be moving oversized furniture during my stay. We brought all of this to the mgr at checkout and he just hobbled his head and shrugged his shoulders like "that's just how it is". Unacceptable for a 5* (or for a 3*...)
4out of 5
by A verified traveller

Posted 14-Aug-2016
Pros: The pools, staff and location
Location: Lots of restaurants and cafes... Tim Horton, Starbucks, broccoli (pizza place with delicious pizzas), Arabian food restaurant, Johnny rocket, etc
I spent 6 days at this hotel and I don't have any complaints. Contrary to others who said that the staff is rude or not friendly I found the staff to be very helpful and polite. They always greeted us with a smile and always attentive to our request or need. The hotel is clean with nice pools; the beach was also nice. Room was spacious and it was cleaned every day (the guy who cleaned my room was so humble and polite). In my opinion it doesn't look like a 5 stars hotel, but the price was right. I only wanted a clean hotel with a pool near to restaurants because I went to Dubai to enjoy Dubai not to spend my vacation in a hotel room. Moreover it is across Jumeirah Mosque so you'll hear the call to prayer beginning at 4:30 am. However I am Catholic and I really looked forward the call to prayer because I found it to be such a soothing sound. In addition there is a guy at the lobby that will help you book any tour you want, so no worries about booking it ahead and the prices were reasonable.
3out of 5
by A verified traveller

Posted 04-Aug-2016
The lacation was great but not close to dubai mall you neet taxi to get to dubai mall
4out of 5
by A verified traveller

Posted 01-Jul-2016
Pros: Sul mare, con tutti i servizi! Curato, pulito e con personale all'altezza
Location: Davanti alla Moschea e vicino al centro Città
Viaggio di piacere a Dubai. Hotel all'altezza delle aspettative
1out of 5
by A verified traveller

Definitely not a five star hotel

Posted 18-Jun-2016
Improvements needed in every area of the hotel, food and drinks far to expensive. Food not five star standard. Staff are not that friendly, our room was not cleaned properly, the bed sheets where torn and the bathroom was in need for renovation. The hotel taxi was far to expensive, three times more than a local meter taxi.
5out of 5
by A verified traveller

Very nice hotel staff excellent

Posted 13-Jun-2016
Enjoyed every moment definitely will b going back
4out of 5
by A verified traveller from Rome

Gradevole struttura nella parte storica di Dubai

Posted 07-Jun-2016
Ottime L'accoglienza e la disponibilità di tutto il personale. Piacevole la posizione delle confortevoli camere in palazzine immerse nei bei giardini. Deliziosa la piccola spiaggia sebbene al momento un po rumorosa X i cantieri circostanti. Perfetto il servizio del beach bar. Posizione dell'hotel strategica rispetto al centro originario di Dubai.
4out of 5
by A verified traveller from Milano

DIbai Trip

Posted 27-May-2016
L'hotel era sito Su Jumeirah Beach road, con accesso diretto alla piccola spiagge tra privata. La struttura dell'hotel era bellissima e il cibo nei ristoranti eccezionale. L'unica cosa là camere seppur pulita e confortevole era troppo piccola. Personale dell'hotel super cordiale e disponibile.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 26-May-2016 on Hotels
4out of 5
by A verified traveller

bueno

Posted 20-May-2016 on Hotels
Kiva hotelli jos on aivan kaikki tarvittava.Hinnat tosin aika kalliitta rantabaarissa ja hotellin ravintoloissa.