Downtown Holidays from £2,172

Such a cool concept for a hotel. It’s literally a mini apartment and we had everything we needed to stay comfortably. Indigo at the front was tremendously helpful getting us into our room early after we drove through the night unexpectedly. Location was central to everything

Great customer service from the check-in staff, housekeeping attendants, and bar/beverage/food staff…Everyone!!! They were all very pleasant and helpful.

Very good no problem

So disappointing. We were grateful to have checked in an hour early but unfortunately that’s where the positive experience ended. Our room was so hot, thermostat read 80 degrees. When I called the front desk we expected the same friendly, welcoming character that we were greeted with. Instead the person on the other end of the phone was clearly annoyed with my simple question on how to get it a little cooler in there. They sent a maintenance guy out who looked at the thermostat then asked if the windows were closed and said “yea that’s weird”. He offered to bring a portable a/c unit. My husband asked if there was a cooler room available and he said he would ask. The portable a/c was the kind that just blew air and used water to cool. It was useless and sprayed water on the floor. I called the front desk a few times after that only to be put on an immediate hold once for a total of 12min. No answer. No follow up to check on us. We returned from our evening out around midnight assuming a cooler room was waiting for us; wrong. Thought a shower would help. Shower pooled instantly. Maybe something to do with the wad of hair we found covering the drain. Didn’t bother calling about it as no one seemed to care anyway. We attempted to get some sleep anyway but the heat and stillness of the room made it impossible to relax. With no where to go at 2am we decided to pack up our things and head to the airport five hours early for our morning flight. Don’t waste your money.

Called ahead and was told room would be ready in 20-30 mins. When we got there we were told it wasn’t ready now and we had to wait an hour longer. We paid for a Mountain View and waited for a high floor, the AC was broken in that room so the front desk moved us to a different room that ended up not being a Mountain View. We refused that room and were eventually given another room on a low floor that had the view of a roof and AC unit. The robe was dirty with a mud footprint on it and the slippers had self tanner and long hair all over them. The iron in the room was also messed up with plastic melted on the bottom that would have ruined our cloths if we didn’t notice first. After telling the front desk all of this, they offered no compensation or adjustments and just kind of ignored it. Front desk staff in general didn’t seem to know what they were doing. Very high expectations for this hotel and none were met. Would never stay there again. Shout out to the guy who helped the first night though. He already did his best to make something work for us.