All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1024 out of 1471 reviews" "
Response from Samuel Barnes, Duty Manager on 10 May 2024
Hello Kathryn,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
Response from Samuel Barnes, Duty Manager on 8 May 2024
Hello Vitaliy,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
2/10 Terrible
Kayley
Travelled with group
7 May 2024
Disliked: Cleanliness, staff & service
The hotel hosted the marathon without my knowledge at booking. We were awoke at 6/7am to loud drumming a megaphone and it persisted all day. The blocks around the hotel were total chaos, couldn’t get an Uber or taxi because the streets were blocked off. Not a good stay, wouldn’t recommend. Front desk staff at check in was super rude.
Kayley
Stayed 2 nights in May 2024
Response from Samuel Barnes, Duty Manager on 9 May 2024
Hello Kayley,Thank you for your review, and we're sorry that you were not satisfied with your stay. The BMO Marathon is a city-wide event which occurs every year and attracts thousands of people. Such inconveniences as road closures, noise, and large gatherings of attendees are outside of the hotel's control. The event is largely publicized, and it is the responsibility of anyone travelling to a particular city to be aware of any large-scale events which may affect their visit (for example, travelling to New Orleans during Mardi Gras, or to Calgary during the Stampede). Again, we're sorry that you weren't happy with your stay, and hopefully we can welcome you back sometime during normal circumstances.Kind regards,
We had a really nice stay. A couple of minor issues popped up due to the BMO marathon and the staff quickly and kindly took care of things. Will be sure to stay here again, thankyou!
Nigel
Stayed 1 night in May 2024
Response from Samuel Barnes, Duty Manager on 7 May 2024
Hello Nigel,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,
4/10 Poor
Frank
7 May 2024
Frank
Stayed 2 nights in May 2024
Response from Samuel Barnes, Duty Manager on 9 May 2024
Hello Frank,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review.We truly appreciate your feedback.Regards,
Critical of the bathroom cleanliness and attention to details. The shower tile grout was grimy in the obvious areas of use, dirty buildup around the door handle area and the bidet, well… just creeped me out with hair on the button panel. Also curious why the top sheet of the bed was on top of the comforter and not over the fitted sheet?
Suzanne
Response from Samuel Barnes, Duty Manager on 7 May 2024
Hi Suzanne,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. At Coast, we strive to deliver a refreshing stay each and every visit, and we are disappointed that we fell short on your time with us. We truly appreciate knowing about your experience so we can share with our team and work to continually improve. We will be passing on your feedback to our housekeeping management team, so that they can follow up properly.Regards,
Hello KinThank you for taking the time to share incredible comments with our team! We loved hearing about your recent experience at Coast Coal Harbour Vancouver Hotel and how much you enjoyed your stay. We understand you have many options when it comes to booking a hotel stay, and we appreciate the fact that you have chosen us. Thank you again for your valuable feedback, and we hope to see you again in the future.With regardsRony BDuty Manager
Response from Samuel Barnes, Duty Manager on 2 May 2024
Hello Ralph,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
10/10 Excellent
Juanita
Travelled with family, Travelled with family and small children
Lovely room, super friendly and helpful staff. Kids loved the pool. Great location, easy walk to find food and to get to the Cruise Terminal the next morning. Breakfast was absolutely divine
Juanita
Stayed 1 night in Apr 2024
Response from Samuel Barnes, Duty Manager on 2 May 2024
Hello Juanita,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review. I am pleased that the Coast Coal Harbour will be fondly remembered and we hope to welcome you back again in future.Regards,
Worst experience ever! Most unaccommodating staff ever! Lost my i phone 15 pro on the property! They did not help at all!! But gave attitude and said “we have many other things to do at night and we are getting annoyed by all this” I know that one of the staff members who was a bell person had something to do with all this! And she wasn’t even successful in hiding the fact that is being sketchy!!
They knew that we had a flight to catch in 4 hrs and they took an advantage of vulnerable and didn’t show us the cameras or let us go through the trash!! Wont recommend staying at this place ever!! Dont get scammed by the good location and building. Their staff is 0/10
Divleen Kaur
Stayed 3 nights in Apr 2024
10/10 Excellent
Jennifer
1 May 2024
Liked: Amenities
Excellent choice for a pre cruise stay as only a few minutes walk to the terminal. Very helpful staff, large room and comfortable bed.
Jennifer
Stayed 1 night in Apr 2024
Response from Samuel Barnes, Duty Manager on 2 May 2024
Hi Jennifer,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
Response from Samuel Barnes, Duty Manager on 2 May 2024
Hello Daryl,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review.We truly appreciate your feedback.Regards,
Response from Samuel Barnes, Duty Manager on 2 May 2024
Hi Terry,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review.We truly appreciate your feedback.Regards,
The pool and hot tub were great also the gym had good variety of machines and equipment!
Chrystler
Stayed 3 nights in Apr 2024
Response from Samuel Barnes, Duty Manager on 30 Apr 2024
Hello Chrystler,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,
Very nice property on the West End and conveniently located near Coal Harbour (5 min walk), and Stanley Park (20 min. walk).
Our room was made available to us much earlier than the stated check-in time and the staff was gracious and welcoming. We will plan to stay at Coast Coal Harbour Vancouver Hotel in the future.
JASON
Stayed 1 night in Apr 2024
Response from Yolanda S on 1 May 2024
Dear Jason,Thank you for taking the time to share incredible comments with our team! We loved hearing about your recent experience at Coast Coal Harbour Vancouver Hotel and how much you enjoyed your stay. We understand you have many options when it comes to booking a hotel stay, and we appreciate the fact that you have chosen us. Thank you again for your valuable feedback, and we hope to see you again in the future.With warm regards,Yolanda SDuty Manager
Response from Samuel Barnes, Duty Manager on 2 May 2024
Hello Shohag,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,
Staff was very helpful. Rooms were nice and lots of space. Outdoor pool and hot tub were a great ammenity. Very easy to walk to a number of different areas. Really enjoyed our stay.
Lauren
Stayed 1 night in Apr 2024
Response from Samuel Barnes, Duty Manager on 30 Apr 2024
Hello Lauren,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
Super friendly staff and made us feel comfortable as soon as we walked in.
Kuljeet
Stayed 1 night in Apr 2024
Response from Samuel Barnes, Duty Manager on 30 Apr 2024
Hello Kuljeet,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
8/10 Good
gwenola
Business traveller
25 Apr 2024
Liked: Cleanliness, amenities
Furniture was old and kind of damaged. The room was clean just an old look. The view was really nice.
gwenola
Stayed 3 nights in Apr 2024
Response from Samuel Barnes, Duty Manager on 25 Apr 2024
Hello Gwenola,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review.We truly appreciate your feedback.Regards,
Response from Samuel Barnes, Duty Manager on 26 Apr 2024
Hello Adam,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
8/10 Good
Evelyn Jane
Travelled with partner
24 Apr 2024
Liked: Cleanliness, staff & service, amenities
Brilliant location with plenty of shops and places to eat in walking distance. Our room had a great view over the harbour.
Evelyn Jane
Stayed 14 nights in Apr 2024
Response from Samuel Barnes, Duty Manager on 25 Apr 2024
Hello Evelyn Jane,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review. I am pleased that the Coast Coal Harbour will be fondly remembered and we hope to welcome you back again in future.Regards,
Hello TeganThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty
I had a great experience staying at the hotel, lovely view, perfect service and awesome location.
Marketa and William
Stayed 2 nights in Apr 2024
Response from Samuel Barnes, Duty Manager on 18 Apr 2024
Hello Marketa,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review. I am pleased that the Coast Coal Harbour will be fondly remembered and we hope to welcome you back again in future.Regards,
10/10 Excellent
Jacob
16 Apr 2024
Jacob
Stayed 3 nights in Nov 2023
Response from Samuel Barnes, Duty Manager on 7 May 2024
Hello Jacob,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
8/10 Good
Muzayen
16 Apr 2024
Muzayen
Stayed 1 night in Apr 2024
Response from Samuel Barnes, Duty Manager on 7 May 2024
Hello Muzayen,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,
Dear Xue,Thank you for taking the time to share incredible comments with our team! We loved hearing about your recent experience at Coast Coal Harbour Vancouver Hotel and how much you enjoyed your stay with us.We appreciate you valuable feedback and look forward to welcoming you back soon.
Bidet in bathroom. Rooms are quiet and beds quite nice.
Tina
Stayed 2 nights in Apr 2024
Response from Samuel Barnes, Duty Manager on 15 Apr 2024
Hello Tina,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,
Response from Samuel Barnes, Duty Manager on 5 May 2024
Hello Nora,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
Clean and cozy, staff extra polite and helpful, good amenities and restaurant.
Diana
Stayed 3 nights in Apr 2024
Response from Samuel Barnes, Duty Manager on 15 Apr 2024
Hi Diana,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
I really enjoyed my stay here, the staff were great and it’s perfect there are so many amenities near the location.
amanda
Stayed 3 nights in Apr 2024
Response from Duty Manager on 13 Apr 2024
Hello AmandaThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty
Hello AndrewThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty
Hello Ella,It was a pleasure to have you stay with us at Coast Coal Harbour Vancouver Hotel. We’re thrilled to hear about your recent experience with us and that you recommend our cleanliness and location. Our team will be so happy to hear your comments as this encourages them to keep delighting our guests.. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!With warm regards,Yolanda SDuty Manager
10/10 Excellent
Nick
12 Apr 2024
Nick
Stayed 2 nights in Apr 2024
Response from Duty Manager on 5 May 2024
Hello NickThank you for taking the time to share incredible comments with our team! We loved hearing about your recent experience at Coast Coal Harbour Vancouver Hotel and how much you enjoyed your stay. We understand you have many options when it comes to booking a hotel stay, and we appreciate the fact that you have chosen us. Thank you again for your valuable feedback, and we hope to see you again in the future.With regardsRony BDuty Manager
Hello DeniseThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty
Excellent location. Close to Canada place. Nice rooms Good gym. Small outside pool. Decor is a good standard.
Dermot
Stayed 2 nights in Apr 2024
Response from Manager on duty on 11 Apr 2024
Hello DermotThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty
Property was in very convenient and safe downtown location. Easy checkin. Room was clean and bed was very comfortable. Bathroom had tub and wonderful shower head! Toilet had bidet which was a wonderful extra. Bathroom toiletries and towels were of good quality.
The room was rather large with sparse furnishings. An extra chair and table would have filled out space nicely.
But all the other comforts made up for apparent the lack of furniture.
Magdalena
Stayed 2 nights in Apr 2024
Response from Samuel Barnes, Duty Manager on 11 Apr 2024
Hi Magdalena,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review. I am pleased that the Coast Coal Harbour will be fondly remembered and we hope to welcome you back again in future.Regards,
8/10 Good
Satomi
10 Apr 2024
Satomi
Stayed 1 night in Apr 2024
Response from Samuel Barnes, Duty Manager on 30 Apr 2024
Hello Satomi,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,
10/10 Excellent
Hailey
8 Apr 2024
Hailey
Stayed 4 nights in Apr 2024
Response from Samuel Barnes, Duty Manager on 30 Apr 2024
Hello Hailey,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
10/10 Excellent
Joy
8 Apr 2024
Joy
Stayed 3 nights in Apr 2024
Response from Samuel Barnes, Duty Manager on 30 Apr 2024
Hello Joy :)Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
Response from Samuel Barnes, Duty Manager on 8 Apr 2024
Hello Will,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
Very nice hotel, I’m a great location, close to Stanley Park. Eco friendly. Good amenities like gym and pool. However the parking is OUTRAGEOUSLY EXPENSIVE!
Nicole
Stayed 3 nights in Mar 2024
Response from Manager on duty on 6 Apr 2024
Hello NicoleThank you for staying with us at the Coast Coal Harbour Vancouver Hotel by APA. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels.At Coast Hotels, we strive to deliver a refreshing stay each and every visit and are so glad to hear you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. With regardsRony B Manager on duty
10/10 Excellent
Christopher
5 Apr 2024
Christopher
Stayed 2 nights in Mar 2024
Response from Samuel Barnes, Duty Manager on 26 Apr 2024
Hello Christopher,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
Response from Samuel Barnes, Duty Manager on 4 Apr 2024
Hello Jamillah,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,
Response from Samuel Barnes, Duty Manager on 4 Apr 2024
Hi Mathieu,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review.We truly appreciate your feedback.Regards,
It was an overall OK experience. Only one comment - regarding the complementary slippers - do all your guests (other than my husband) have feet that are size 6 or less?
Sandra
Stayed 1 night in Mar 2024
Response from Samuel Barnes, Duty Manager on 3 Apr 2024
Hello Sandra,Thank you for your positive review, we are happy that you enjoyed your time with us. Our current brand of slipper is currently under review, as we often do not have the correct sizes available to accommodate all guests.We really appreciate your feedback, and hope we can welcome you back someday!Kind regards,
The centralized AC in our room were too loud and not working as smoothly as we had expected. Other than that, it was a great experience.
Charles
Stayed 1 night in Mar 2024
Response from Samuel Barnes, Duty Manager on 2 Apr 2024
Hello Charles,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the review.We truly appreciate your feedback.Regards,
6/10 Okay
Nichole
Travelled with family
1 Apr 2024
Disliked: Amenities
The staff charged us even though we paid in advance and had to get a refund. Then they tried to charge us for parking but we did not have a car. Check in could have been smoother
Nichole
Stayed 3 nights in Mar 2024
Response from Samuel Barnes, Duty Manager on 2 Apr 2024
Hi Nichole,Thank you for your positive review, despite the difficulties you experienced during check-in. I see that your credit card was never charged (we only take authorizations at check-in), and once the mistake was noticed your card was immediately released of any holds. I do not see any parking charges, only some room service charges, but I would like to hear more about your experience so that I can follow up with our team to make sure all proper procedures are being followed. Please don't hesitate to contact us directly at any time, and we hope we have the chance to welcome you back soon.Kind regards,
Response from Samuel Barnes, Duty Manager on 2 Apr 2024
Dear He,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel and for the amazing five star review.We truly appreciate your detailed feedback and the recommendation. We hope to see you again soon.Regards,
The hotel is in a great location close to the waterfront, great restaurants and Stanley Park. It’s clean and comfortable.
Dean
Stayed 4 nights in Mar 2024
Response from Samuel Barnes, Duty Manager on 2 Apr 2024
Hi Dean,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,
Response from Samuel Barnes, Duty Manager on 2 Apr 2024
Hi Balam,Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon.Regards,