Downhead Holidays from £160

Our room was ok but when we are in bed the bed bugs feast on us, when we open the lights they running everywhere in the bed. We did not sleep the whole night. We waited till 10:30 to talk to the owner because the guy in the reception cannot say anything. We don’t have choice but to sign out because no room to move. 4 days already but still swelling and itchy all the bits in my body, my mom and my Son. They only refund the two days remaining but not the first day. We have trauma in that night, that is the first time we encounter in that kind of situation.

Bathroom disgustingly dirty, door of shower hanging off, toilet when flushed water rose to the top so blocked, taps on bath not secure, many other items not working or partly working. Wouldn’t stay here again

Stayed overnight and it was in a quiet neighbourhood with shops close by. Clean and tidy place with lots of amenities

Nice hotel, fantastic spa. Sadly the staff are overworked but they are very professional and work their butt's off.