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Reviews of The Chesterhouse Hotel

4 out of 5
The Chesterhouse Hotel
37-42 Loch Promenade, Douglas, England

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 88 reviews" "
Rating 8 - Good. 33 out of 88 reviews" "
Rating 6 - Okay. 24 out of 88 reviews" "
Rating 4 - Poor. 9 out of 88 reviews" "
Rating 2 - Terrible. 2 out of 88 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Lovely stay helpful staff very welcoming clean spacious room with a lovely sea view tasty breakfast
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and good value for money. Staff helpful
Stayed 7 nights in Aug 2019

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is victoriana and typically adapted. the rooms varie in size and are well furnished, the staff were all polite and always helpful and the location is good. I would stay again and would recommend it...... David Hayman
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The property was a bit dated but apart from that the rooms were great we had sea view room it was spacious and clean
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
i would recommend an ex.room for space end front view after seeing into the smaller rooms.the staff also were very good and helpful,the manager was very kind as well as we were both in our mid eightys. The elevator is very small but then the building is very old but in great condition.overall i would recommend chestrhouse hotel for its position on the front with the shors on street just behind hotel.
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

simon

Disliked: Property conditions & facilities, room comfort
Terrible beds, hot, noisy, old.
I stay in hotels 2 or 3 times a month and this is one of the worst in terms of comfort. The room at the rear had a window opening onto a tiny filthy courtyard full of pigeons and their mess. The bed is quoted as being a double but absolutely tiny. The mattress was horrific. You could feel every spring and it actually bottomed out when you lay on it. The bathroom fan sounded like a truck engine. The basin drain was virtually blocked. The edge of the carpet was stuck down with a bead of expanding foam. Room is very hot with no air conditioning or even a desk fan. Woken at 6am every morning by bins being pushed around and deliveries outside. Breakfast was good. But the dinner looked poor so are elsewhere. I don't know who in their right mind is rating this hotel as "good" or "excellent" as it's far from it! Much updating of rooms is required!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

J E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

NIGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good valur
Very reasonable rates for a perfectly acceptable hotel
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant place to stay ,clean and tidy .The breakfast was very good
Stayed 2 nights in Apr 2019

8/10 Good

JAMES

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very small rooms, decent if you don't spend much time in the room.
Stayed 1 night in Oct 2018

8/10 Good

Gary

Liked: Cleanliness, staff & service
Good Hotel
Cheap and cheerful. Room was OK but could do with a spruce up.
Stayed 1 night in Sep 2018

10/10 Excellent

sarah, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel was lovely for me, hubby and our two young children. Staff were brilliant with helping sort little things with the children. The hotel was quite, clean and the room we was in 210 was perfect for a family. Breakfast was included in our stay and it was brilliant! Plenty of fresh food being brought out, hot and very well cooked.
Stayed 2 nights in Sep 2018

8/10 Good

Malcolm

Very nice hotel
Very nice stay at this hotel. staff were very helpful , room comfortable
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely very old hotel on the Promenade. Floor in our room slanted toward the middle of the room.
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2018

8/10 Good

Lorna

Pleasantly surprised
Pleasantly surprised when we arrived at this hotel. Room was clean and breakfast was lovely with a lovely sea view from restaurant. WiFi in bedrooms is a great perk.
Stayed 1 night in Aug 2018

6/10 Okay

Arnold

Very close to shops and amenities. Great location for sea terminal. Parking can be tricky (not the hotel’s fault mind you) so be prepared to have to walk to your car if you have one.
Stayed 2 nights in Aug 2018

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities, room comfort
Typical 3 star British Hotel
This is a fairly typical 3 star hotel in a nice position on the sea front. We had two rooms one had a nice bathroom and the other a small and less than well maintained shower area so I'm generalising in my comments. They have done quite a bit of work to the rooms in recent years and generally are fine, but as I mentioned one of our bathrooms was in need of some TLC. Good value though and our deal included breakfast. This hotel is clearly targeted at retired people.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent hotel close to amenities
food and staff very good , towels spotless however double room very small
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2018

4/10 Poor

Matthew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not a good night
Excellent service on check-in, good facilities, great location. Awful bed, thin walls and a vent right outside my bedroom window that woke me up early in the morning. Wouldn't stay again.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Near ferry terminal. Aging hotel, noisy.
The hotel is a typical aging 3 star hotel. Only a leisurely ten minute walk from the ferry terminal, right on the promenade, in a good location for both local shops and restaurants. Unfortunately I didn't sleep much as there was a lot of noise from a local bar until about 2am, and some kind of air con unit near the window which made a lot of noise. Then from around 5am there was a lot of noise in the corridor. The staff in the hotel restaurant tried to be helpful but some of their English wasn't very good. The carvery was OK, although it wasn't really clear when it opened, how much it was etc as there ws no information in the room and reception weren't sure how much it was. Overall though, i thought it was reasonable value for a one night stay.
Stayed 1 night in Jul 2018

6/10 Okay

Nicalla

Disliked: Property conditions & facilities
Great location - not very comfortable
The Chesterhouse Hotel is in a fantastic location on the Loch Promenade. The hotel has character, and is fairly clean. The age of the hotel makes it interesting, but not comfortable! The 'double' bed was tiny, especially for two fairly large people. The bathroom was the size of a closet. The hallways were convoluted and very tight for two people to pass each other. Some of the staff were friendly and helpful, while others were not.
Stayed 3 nights in Jul 2018

10/10 Excellent

Millie, Pembrokeshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for the Isle of Man TT
I stayed here for 4 nights, during the 2018 TT practice week. The staff could not have been more helpful for the whole of my stay. Although my Executive room looked a bit tired, it was always clean, with a comfortable bed and good tea/coffee making facilities. The hotel itself had a relaxed atmosphere and although I was out every day, there was always a drink to be had at the bar on my return. The buffet breakfast was good with plenty of choice.
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good room overlooking promenade. Top floor, so not much traffic noise. Everybody helpful, breakfasts good. Evening entertainment pleasant
Stayed 4 nights in Jul 2018

10/10 Excellent

Tilly, Southport, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean comfortable room - all staff are brilliant and can't do enough for you - very attentive. Comfortable lounge area with lovely sea views. Good choice of carvery and buffet breakfast - plenty of good food. My very favourite hotel in the IOM. Looking forward already to next year's stay. Last but not least the prices are so reasonable for what you get.
Stayed 1 night in Jun 2018

6/10 Okay

Mickmeowth, new jersey

Liked: Cleanliness, staff & service
Room 214, small,noisy,clean.
Stayed 3 nights. window to room opens to area surrounded by buildings. Mechanical noises,birds, bar noise could be heard very well. Room is small but well maintained. Hotel staff were excellent. Next time, would like to sample another room.
Stayed 3 nights in Jun 2018

10/10 Excellent

Vincenzo, Wigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, perfect location
Only stayed the one night with 2 others. Having stayed in a number of hotels in Douglas over the years, this is one of the good ones. Had a family room which, unlike many, had plenty of space and a great shower! Breakfast was good and we found the staff welcoming, friendly and happy to help. Only down side was the heat in the room without aircon and the close proximity of neighbouring walls there was little air flow and very warm. A couple of large fans in the room during hot weather would help
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel on the Promanade!
For the age of this hotel it was still very charming. Our room was spacious and overlooked the Promanade. The hotel staff were all very friendly and professional. Very conveniently located to all public transportation and shopping. Keep in mind because of its age, the hallways are narrow so I would suggest small luggage only.
Stayed 5 nights in May 2018

8/10 Good

Rose, Stockport

Liked: Cleanliness, staff & service, room comfort
Lovely location good food and great staff. A little dated but comfortable. I enjoyed the Isle of Man. Entertainment provided every night in the hotel but easy access to other pubs and eateries. The quayside is very nice. Thank you to all the staff who could not do enough for you and to Peter the manager who swiftly resolved a matter for us.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good central hotel
we have stayed here 4 times now , because its a good central hotel which offers good value for your money
Stayed 3 nights in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and tired hotel with noi
Stayed 2 nights in May 2018

6/10 Okay

Jp

Liked: Cleanliness, staff & service, property conditions & facilities
Room to small. Horrible view from window. Noisy at night from the club near by. You need to keep your window closed. Not hotels fault though
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very good hotel was very clean and staff very friendly

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities, room comfort
Very Dated Hotel
Hotel was very dated, poor quality bed and furniture in the room. Hotel is more appealing to older generations, felt very out of place. I will not be staying here again when back in the Isle of Man

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff very helpful very clean very friendly lovely breakfast great views thankyou
Stayed 2 nights in Mar 2018

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

james, dallas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
remodel needed here skip this place
great staff up front , close to the shopping. The hotel needs to be remodeled , new beds , fresh towels , for the price point it was acceptable and since i wasn't going to waste a day on the isle sitting around a hotel room i didn't really mind but wow , it's time to update guys.
Stayed 2 nights in Sep 2017

4/10 Poor

Michael , London UK

Could have been a really good Hotel
Woken up at 8 am by cleaning lady knocking on door then woken up again at 8.30 am by cleaning lady knocking on door put a don't disturb notice on the door and still she knocked on the door at 9.30 am Completely unacceptable and also there was a menu in the room a 24 hour Room Service which didn't exist Apart from that it could have been a good Hotel as I have indicated but I need my sleep,
Stayed 2 nights in Oct 2017

8/10 Good

graham, liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exec room overlooking sea front highly recommend
Two nights and slept OK but need double glazing window's shut unfortunately in our room the double glazed windows had blown and the view not as good as it could have been..food not as good as a premier Inn but was okay. Heard other guests complaining about jacs club next door with music till 3 am and rowdy customers urinating in the street below.
Stayed 2 nights in Oct 2017