Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Best Western Palace Hotel & Casino

Photo gallery for Best Western Palace Hotel & Casino

Featured image
On the beach
Indoor pool
In-room safe, desk, iron/ironing board, free WiFi
View from Room

Overview of Best Western Palace Hotel & Casino

Best Western Palace Hotel & Casino

4 out of 5

3.6/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Central Promenade, Douglas, England

Explore the area

  • Popular LocationPalace Casino1 min walk
  • Popular LocationGaiety Theatre12 min walk
  • Popular LocationSummerhill Glen2 min drive
  • AirportIsle of Man (IOM)28 min drive

Choose dates to view prices

About this area

Douglas

Located in Douglas, Best Western Palace Hotel & Casino is on the beach. Gaiety Theatre and Manx Museum are cultural highlights, and some of the area's landmarks include Tower of Refuge and Tynwald Hill.

What's nearby

  • Palace Casino - 1 min walk
  • Gaiety Theatre - 12 min walk
  • Onchan Pleasure Park - 17 min walk
  • Summerhill Glen - 2 min drive
  • Tower of Refuge - 7 min drive

Getting around

  • Isle of Man (IOM) - 28 min drive

Restaurants

  • Paragon Restaurant — 1 min walk
  • Imperial Dragon - 2 min walk
  • New Manila - 4 min walk
  • Taj Mahal - 7 min walk
  • Kurries and Steaks - 8 min walk

About this property

Best Western Palace Hotel & Casino

4-star beach hotel with a casino
Spend the day relaxing on the beach or at a casino before returning for a meal at one of Best Western Palace Hotel & Casino's 2 restaurants. All 133 rooms offer free WiFi, 24-hour room service and LED TVs with digital channels. Other amenities available to guests include coffee makers, hairdryers and safes.
Best Western Palace Hotel & Casino offers 133 forms of accommodation with a safe and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Guests can pamper themselves by indulging in the on-site spa services.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: GBP 12.95 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Spa services
  • Hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • English
  • Filipino
  • French
  • Italian
  • Polish
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beachfront location

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Casino
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 12.95 per person (approximately)
  • Self-parking fee: GBP 4 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
BEST WESTERN Palace Hotel
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BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Best Western & Casino Douglas
Best Western Palace Hotel Casino Douglas
Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 101 out of 586 reviews
5 - Excellent 17%
Rating 4 - Good. 237 out of 586 reviews
4 - Good 40%
Rating 3 - Okay. 174 out of 586 reviews
3 - Okay 30%
Rating 2 - Poor. 54 out of 586 reviews
2 - Poor 9%
Rating 1 - Terrible. 20 out of 586 reviews
1 - Terrible 3%

4.0/5

Cleanliness

3.9/5

Staff & service

3.6/5

Amenities

3.3/5

Property conditions & facilities

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For a 4 star hotel it wasn't the standard expected the bedrooms were in need of work, worn out carpets and bath was well worn and tiles in need if replacement. Way too expensive through expedia for small twin room.
Stayed 2 nights in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old and dated, but does just enough.
Hotel's decor and furnishings are very dated. In-Room TV did not function. Bed was very small for a double, and not comfortable. Walls do not prevent any sound leaking in from the outside corridors or adjoining rooms. Pluses though, staff are super friendly, hotel has lots of amenities nearby and good facilities.
Stayed 1 night in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

3/5 Okay

Stayed 1 night in Aug 2020