Domaine Guinand Winery

First impressions of the hotel were awful. On pulling into the parking area in front of the hotel, I thought, "Oh no. What have I done". The parking area felt unsafe. The hotel, and particularly the gardens, looked tired, dated and unkempt. It got worse. When we checked in, they had not got our reservation from Expedia so that took a while to sort out. We had paid extra for a better room but when we eventually got to the allocated room, it was a basic single - so we headed back to reception to get it changed. So why is this not a 1* review ? Once we were past the initial disappointment, we found that there was a separate, secure parking area. The room itself had been renovated and looked like the photos on Expedia. The bed was comfortable - so we got a great night's sleep. So, overall, we had to say that it was "OK".

Upon arrival to this charming château we experienced superb service starting from valet and than reception that were both exceptionally professional and pleasant. We stayed for two nights with two kids in suite with semi private pool and that was a great decision to pay extra for the private pool even though there is a general pool in this property. Room service for lunch was great and the breakfast was truly fantastic with amazing view, perfect service, plenty of high quality food, If we are back to this area that would definitely be our first choice.