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LUX* South Ari Atoll

5.0 star property
Elegant beach resort and hot tub

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Exterior
Café
Romantic Pool Water Villa | Premium bedding, minibar, in-room safe, blackout curtains
Exterior
Terrace/patio
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Gym
  • Room service
The current price is £908
includes taxes & fees
5 Jul - 6 Jul
Our Silver, Gold and Platinum members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Platinum tier member
Room upgrades when available, plus Silver perks

Room options

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Showing 10 of 10 rooms

View all photos for Temptation Pool Villa

Temptation Pool Villa | Premium bedding, minibar, in-room safe, blackout curtains

Temptation Pool Villa

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Day bed
  • 2368 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

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Romantic Pool Water Villa | Premium bedding, minibar, in-room safe, blackout curtains

Romantic Pool Water Villa

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Day bed
  • 1184 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

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Water Villa | Premium bedding, minibar, in-room safe, blackout curtains

Water Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Day bed
Ceiling fan
  • 1055 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Pool Villa

Premium bedding, minibar, in-room safe, blackout curtains

Beach Pool Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Day bed
  • 1249 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Beach Pavilion

Premium bedding, minibar, in-room safe, blackout curtains

Beach Pavilion

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Day bed
Ceiling fan
  • 646 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for LUX* Villa

LUX* Villa | Premium bedding, minibar, in-room safe, blackout curtains

LUX* Villa

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Day bed
  • 3875 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Beach Villa

Premium bedding, minibar, in-room safe, blackout curtains

Beach Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Day bed
Ceiling fan
  • 1023 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 King Bed (Romantic Beach Pool)

Villa, 1 King Bed (Romantic Beach Pool) | Premium bedding, minibar, in-room safe, blackout curtains

Villa, 1 King Bed (Romantic Beach Pool)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Day bed
  • 1248 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room (Lagoon Pavilion)

Premium bedding, minibar, in-room safe, blackout curtains

Family Room (Lagoon Pavilion)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Day bed
Ceiling fan
  • 1399 sq ft
  • Beach view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Family Room, 2 Bedrooms

Premium bedding, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Day bed
Ceiling fan
2 bedrooms
Premium bedding
  • 1292 sq ft
  • Beach view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
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About the area

Map
South Ari Atoll, Dhidhoofinolhu Island

What's nearby

  • Ari Atoll - 1 min walk - 0.0 miles
  • Dhidhoofinolhu Marina - 5 min walk - 0.3 miles

Restaurants

  • Cafe' Lux
  • Mixe
  • Senses Restaurant
  • East Market
  • Amaya Resorts & Spas - Kuda Rah - Main Restaurant

About this property

LUX* South Ari Atoll

Luxury resort
At LUX* South Ari Atoll, you can look forward to a terrace, a coffee shop/cafe and a garden. This resort is a great place to bask in the sun with a white sand beach, beachfront dining and beach massages. Treat yourself to a body scrub, a facial or a manicure/pedicure at LUX* Me Spa, the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. The gym offers fitness classes and yoga classes; other things to do include beach yoga, kayaking and waterskiing. Stay connected with free in-room WiFi, and guests can find other amenities, such as a playground and a hair salon.
You'll also find perks such as:
  • Bike hire, tennis courts and express check-out
  • Express check-in, babysitting (surcharge) and beach towels
  • Coffee/tea in reception, smoke-free property and massage treatment rooms
  • Guest reviews say great things about the helpful staff
Room features
All 193 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to perks, such as air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Baby baths and free infant beds
  • Bathrooms with bidets and free toiletries
  • TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and ceiling fans

All-inclusive details

All-inclusive room rates at LUX* South Ari Atoll are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (some restrictions)

Water activities

Kayaking
Snorkelling
Snorkelling excursions

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Pilates
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • 2 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Allegria
  • East Market and East Bar
  • MIXE
  • Senses
  • Umami

Things to do

  • Arcade/game room
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Ecotours
  • Fishing
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Motor boating
  • Personal motorised watercraft
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Steam room
  • Tennis
  • Volleyball
  • Water skiing
  • Windsurfing

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Free cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Stroller

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests must transfer to the property via aeroplane and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property is accessible only by seaplane transfer from Velana International Airport (MLE). The flight is 25-35 minutes in duration. Guests must contact the property with their international flight details at least 4 days before their expected arrival date so that the property can pre-book seaplane transfers (surcharge). Any flight booking made within 3 days before arrival is subject to availability.
Guests will have access to the seaplane lounge at Velana Airport while they wait for their flight to the property. Seaplane transfers are provided by a third party and transfers in connection with all international flights will be arranged by them. Every effort will be made to transfer guests to the resort within 2 hours of their arrival at the lounge. Seaplane operating hours between the resort and the airport are available from 6 AM to 4 PM (during daylight hours only).
Seaplane baggage allowance is 44 pounds (20 kilograms) for checked bags, and 11 pounds (5 kilograms) for carry-on bags, per person. Fees of USD 5 per kilogram apply for excess baggage, excluding taxes.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 198 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 12.00 per person, per night. This tax does not apply to children under 2 years of age.
  • Aeroplane transfer per adult: USD 495 (return)
  • Aeroplane transfer per child: USD 248 (return), from 2 to 11 years old

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 198 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Drones and aerial surveillance devices are not permitted at this property.

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

LUX South Ari Atoll Resort Dhidhoofinolhu Island
LUX Hotel Maldives
LUX South Ari Atoll Dhidhoofinolhu Island
Maldives LUX
LUX South Ari Atoll Hotel
LUX South Ari Atoll
LUX* South Ari Atoll Resort
LUX* South Ari Atoll Resort Villas
LUX* South Ari Atoll Dhidhoofinolhu Island
LUX* South Ari Atoll Resort Dhidhoofinolhu Island

Frequently asked questions

Is LUX* South Ari Atoll pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at LUX* South Ari Atoll?

As of 26 Jun 2025, prices found for a 1-night stay for 2 adults at LUX* South Ari Atoll on 5 Jul 2025 start from £908.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at LUX* South Ari Atoll?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at LUX* South Ari Atoll?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at LUX* South Ari Atoll?

Some rate plans available at this property are all-inclusive.

Where is LUX* South Ari Atoll located?

Situated in Dhidhoofinolhu Island, this luxury resort is steps from Ari Atoll and 1.6 mi (2.5 km) from Dhigurah Beach.

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LUX* South Ari Atoll Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 247 out of 309 reviews
Rating 8 - Good. 49 out of 309 reviews
Rating 6 - Okay. 9 out of 309 reviews
Rating 4 - Poor. 2 out of 309 reviews
Rating 2 - Terrible. 2 out of 309 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in May 2025

10/10 Excellent

Anna-Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel with great stuff and politeness. Very good food options.
Stayed 11 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location with equally amazing staff, facilities, rooms and dining options. It really lived up to the hype.
Stayed 6 nights in Mar 2025

10/10 Excellent

TAKUYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was truly good place to stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing family holiday

We had an amazing time on this beautiful island. The place is amazing but the staff really make it stand out. Everyone is so friendly and so good with the children. The wonderful and ever smiling mophiso even carried my feverish daughter to my bungalow one night. We hope we can come back soon
Stayed 7 nights in Feb 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Beautiful place, with it's own sand bank, very nice and friendly staff. Lots of options for food. Many photo areas throughout the island. Loved my experience. Would come back and recommend to others.
Stayed 2 nights in Jan 2025

8/10 Good

Jezreel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful with a lot of dining options.
Stayed 5 nights in Aug 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing All was as showed and described Great place the getaway with that someone special on your live I will come back several times and enjoyed as the very first time.!!!
Stayed 2 nights in May 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff was not good the Watters bartenders and house keeper were outstanding specially Mode and Jomon a very special thank you to them they made our trip great!!! And welcomed us like family
Stayed 7 nights in May 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and an amazing place. Staff were so friendly and helpful. We really enjoyed our stay. The only reason I dropped one star overall is that I felt the food and drinks were very overpriced considering the good but not excellent quality. We were stunned by the buffet cost considering we are not big eaters.
Stayed 8 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing, but be prepared to spend
Stayed 4 nights in Aug 2022

10/10 Excellent

Abdel elah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent all around resort to enjoy the sun and the beach in the Maldives. The island is big enough for privacy and seclusion yet intimate and walkable. The all inclusive option is well worth it and the food/drinks are great. I’d highly recommend this property if you’re considering a visit to the Maldives.
Stayed 6 nights in Jun 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, wow, wow! Resort was amazing! Food and drinks were great! Staff went above and beyond in helping in every way!
Stayed 6 nights in Apr 2023

10/10 Excellent

Husam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All i need to say is WOW. The property, the staff, the great variety of food and the villas! The staff at LUX exceeded our expectations which made our honeymoon so perfect. This is the place to go!
Stayed 5 nights in Aug 2023

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing luxurious place! Best trip. The food is amazing. The staff is incredible. Gorgeous nature and water. I do think that rooms can use some upgrading but other than that it’s the most amazing resort!
Stayed 9 nights in Nov 2022

10/10 Excellent

Kanish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was to like!
Stayed 7 nights in Aug 2022

10/10 Excellent

Abdel elah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property all around. Plenty of food options. I’d definitely recommend the all inclusive deal. Lots of activities for couples and families. Fantastic staff and customer service all around. The island in itself is gorgeous. It’s about 2 km long with a sand bar at low tide that connects it to a neighboring local island (although crossing over is not allowed). Very walkable and they offer club cars and bikes if you prefer not to walk. Diving center and water sports facilities on premises. Highly recommended.
Stayed 6 nights in Jun 2024

10/10 Excellent

Aditya Mosale Venkatesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Attention to details and thinking about what makes our stay great was just amazing. Food was fantastic and delicious. There was a lot of variety,which was great. Overall, it was absolutely perfect
Stayed 3 nights in Jul 2022

10/10 Excellent

Kimnova

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole property was stunning! Food was amazing and high quality. Babysitting/daycare was the best part of the resort. They were able to take care of my child while my husband and I were about to relax and enjoy the beaches. The staff there went above and beyond. I just wished I stayed longer! Will def be back.
Stayed 6 nights in Sep 2022

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Above and beyond

My stay was the most spectacular, Food, Scenery, Cleanliness, Hospitality, and staff were well above and beyond. From the dock greeting with warm welcomes and best wishes, EVERY SINGLE PERSON on staff made me feel at home as well as VIP. I wish I could give an 8-star review but 5 is the limit. Great amenities or if you just want a lazy day it works out great as well, I think I found a new happy place.
Lagoon villa
Sunrise
Lagoon bar and beach
Stayed 3 nights in Oct 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I needed a well deserved holiday and Lux South Ari Atoll did not disappoint. From the time we arrived until the moment we left it felt like paradise. The weather was perfect even though we went off season. The staff was gracious, courteous and helpful. The food at each establishment was good; some better than others depending on your preference. Our villa was amazing. It was a birthday and wedding anniversary week and they completely were attentive to each occasion. I left with no regrets.
Stayed 5 nights in Sep 2022

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredibly property - highly recommend!

We stayed at LUX* South Ari Atoll for seven nights on the second/last leg our honeymoon, and it was absolutely wonderful. The property is vast, very well maintained and groomed. The staff was incredibly hospitable and kind, so professional and helpful. Our overwater villa was amazing, so big and designed intentionally with lots of great little details. The food was excellent, there were so many options (highly recommend all-inclusive, not much red tape at all). The spa experience was immaculate (we went a few times). There are so many fun activities and events around the island at all times. Sometimes this stuff is cheesy at certain resorts, but it wasn't here. We played beachside chess, pool, used the gym, played tennis, paddle-boarded, never got to the bocci or badminton courts - there is more than enough to do. The shuttles run up and down the island constantly so it's easy to get around, but we preferred the walking path - everything is stunning. Our favorite part was the staff, everyone was SO great. This trip has a special place in our hearts and we look forward to brining our family back one day. We cannot recommend this property enough, we would stay there again in a heartbeat.
Stayed 7 nights in Feb 2023

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lux South ari atoll exceeded my expectations in every way. We initially booked because we knew it was near an area where whale sharks are frequently encountered and we wanted an overwater villa with an infinity pool. We booked through hotels.com/Expedia where I have gold status- we received an upgraded villa (from romance to temptation villa) and 20% off of spa services. We also received several branded gifts from the hotel- a caftan, hat, fan, bracelet. The attention to detail was phenomenal- staff knew our itinerary (moving on to a dive liveaboard after the hotel, time and location we needed to be to meet the boat, etc). We were given a concierge at check in which allowed us to communicate via WhatsApp with her the length of the stay. The room: We arrived early (before check in) and our room wasn’t ready yet, so we were assigned a room that we could stay in while waiting for ours to be cleaned. This was on the main island and we thought it was nice overall- it had a very cute private outdoor shower and tub and the decor was nice. When we were brought to our new room, the temptation villa, it was completely unbelievable. There was a sitting area with a cut out in the floor where we could watch the fish swim under the villa. We had the all inclusive package - so the mini bar was included which consisted of various juices and sodas, a bottle of gin and vodka, a bottle of red and white wine, and snacks. The bathroom was MUCH upgraded from the other standard room.
Stayed 3 nights in Sep 2023

8/10 Good

Stephanie Erin

Liked: Cleanliness, staff & service, property conditions & facilities
The property is AMAZING. Our room (the Water Villa) was the most beautiful room I have ever stayed in and I honestly could have stayed in the room the whole time and been happy. Every single restaurant is incredible and delicious. If you just want to eat and relax you'll be in heaven. However if you want activities- the resort also has those. In 5 days I still didn't have enough time to do all I wanted. A lot of the activities overlap which can make it a bit difficult to get to everything. But they are very worth it. The staff is friendly and kind. Special shout outs to Allan the chef, Mofezul the driver, and the marine biologists whose names I forgot. My one complaint is there was a fair bit of miscommunication. I had booked several activities prior to my trip and found that most werent done when I got there. Multiple times staff seemed to be confused on what restaurants were open. We actually gave up the 1st night and just got room service after being taken to 2 closed restaurant. Our honeymoon arrangements werent done though they did get to it later in the week. Because of some cancellations due to poor weather (not the resorts fault of course) I was not able to do manta ray snorkeling or see a manta ray which bummed me out. I must have talked to 3 separate staff members about this. Then as I was waiting for the seaplane to leave the resort, a staff member told me they come to the dock most nights and staff could text me to come see them! That would have been nice to know.
Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Give more water to guests

I am very pleased with the staff,they are friendly,helpful,greetings are superb. The island itself is spectacular. Food can be more varieties,but the easter feast and thai night was great. The only thing i could bring up about is the drinking water. We only get 2 bottles(2L)of water daily for three of us and it was boiling hot there every day. I would say a room should have at least 4 bottles of water each day( provided that all the outdoor walks/ cycling makes u dehydrated,activities and all the walks from wAter villa to reception/beach. I really dont understand water is so basic to a 5star hotel but its so hard to get. One morning i called room service to get me 2 bottles of water and i waited for an hour. No one came so i walk to the housekeeping kiosk myself and ask for water there from staff. Water is so very minimal basic in such hot place Also,one morning we hire kayak So i expect to have water at reception or watersports centre or even the lagoon bar, but they dont provide. Reception said they dont have, cafe Lux said they dont have, lagoon bar said they dont have and at last we begged the water sports centre for water. How bad it feels that i need to beg for water there as im with a kid. Everything was good except i think they need more water stations for guests. That tiny 5litre water dispenser at the beach/ reception with some fruit inside is always drank up/ empty. There should be more water stations on the island.
Stayed 5 nights in Apr 2023