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Reviews of Ilsington Country House Hotel & Spa

4 out of 5
Ilsington Country House Hotel & Spa
Ilsington Village, Newton Abbot, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 129 out of 190 reviews" "
Rating 8 - Good. 48 out of 190 reviews" "
Rating 6 - Okay. 10 out of 190 reviews" "
Rating 4 - Poor. 3 out of 190 reviews" "
Rating 2 - Terrible. 0 out of 190 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious food
Stayed 1 night in Apr 2024
Response from Richard on 1 May 2024
Thank you for taking the time to review us and we are delighted you enjoyed your time with us. We shall pass on your comments to the chefs and the rest of the team.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The establishment is very well run by a team of friendly, kind, helpful and caring staff. The spa is a place you can easily spend a couple of hours relaxing and using the first class facilities. We had a pre-dinner drink in the lounge mulling over the menu before being shown into the dining room for a very lovely meal. We would certainly recommend it and hope to return in the future.
Stayed 1 night in Mar 2024
Response from Ilsington Reservations on 25 Mar 2024
Dear Ian,Thank you for your kind words, we are glad you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for countryside views, close to Hay Tor for excellent walking. The hotel has great facilities, nice lounges to relax after a walk and Spa for recovery or relaxation.
Stayed 2 nights in Mar 2024
Response from Richard on 5 Mar 2024
Thank you for your wonderful review and we are delighted you enjoyed yourselves here. We hope to see you again soon.

6/10 Okay

Huw

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff are friendly, the food is excellent and the spa is nice and new, however the hotel itself is very tired and dated and in dire need of a refurb, particularly given the prices
Stayed 1 night in Feb 2024
Response from Ilsington Reservations Team on 22 Feb 2024
Dear Huw,Thank you for your review, we are constantly renovating our hotel to a traditional country house setting. We will take your comments on board and I'm glad to hear that you enjoyed the spa, food and staff, all of which are thought of when it comes to price.

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Richard on 14 Feb 2024
Thank you for scoring us so highly and we are delighted you had a good time with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dave on 19 Dec 2023
Thank you for your positive review. We are so pleased you enjoyed yourselves and we hope to welcome you back to Ilsington very soon!

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from Dave on 19 Dec 2023
Thank you for your positive review. We hope to welcome you back to Ilsington again soon!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely three nights away Great food and enjoyed the hot stone’s massage
Stayed 3 nights in Nov 2023
Response from Dave on 14 Nov 2023
Thank you for your lovely review, Simon! We are so pleased to read you enjoyed your stay with us and hope to welcome you back to Ilsington again soon - hopefully in the not too distant future!

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Dave on 14 Nov 2023
Thank you for your positive review!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to be able to use the spa facilities after a day's hike on Dartmoor. The food was excellent and bedrooms were a decent size.
Stayed 2 nights in Oct 2023
Response from Richard on 4 Nov 2023
Thank you for your lovely review and we hope to welcome you back again on another occasion.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very comfortable, as well as the lounges. The view from the dining room splendid. The food was first class but above all the staff were friendly, attentive and engaging. A superb stay - faultless
Stayed 2 nights in Aug 2023
Response from Reception Manager on 26 Aug 2023
Thank you for your lovely review and we are delighted you enjoyed yourselves at Ilsington. We hope to welcome you back again soon.

10/10 Excellent

Sally

Stayed 1 night in Aug 2023
Response from Dave on 13 Aug 2023
Thank you for your review. We are so pleased to read you enjoyed your stay with us and hope to welcome you back to Ilsington on another occasion - hopefully in the not too distant future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa breal in Dartmoor
Very enjoyable 3 day break at this lovely spa hotel in the shadow of Dartmoor. Spa facilities were excellent and not too busy whem we went. Croquet lawn out front and tennis courts in the village. 10 mins to Newton Abbot and Bovey Tracy if you want to eat out.
Stayed 3 nights in Aug 2023
Response from Dave on 5 Aug 2023
Thank you so much for your lovely review - we hope to welcome you back to Ilsington again very soon.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Richard on 8 May 2023
Thank you for reviewing us. We shall share this with the team and we hope to see you again soon.

10/10 Excellent

r

Stayed 1 night in Apr 2023
Response from Ilsington Reservations on 6 Apr 2023
Thank you for your review and we are so pleased that you enjoyed your stay with us.We hope to welcome you back to Ilsington on another occasion.

10/10 Excellent

Anthony

Stayed 2 nights in Feb 2023
Response from Ilsington Reservations on 8 Feb 2023
Thank you for your Positive Review, we hope to welcome you back in the future.

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Family run hotel with great attention to every detail throughout the hotel, excellent overall thank you.
Stayed 1 night in Jan 2023
Response from Ilsington Reservations on 2 Feb 2023
Dear Phillip,thank you for your kind words and review,we are glad you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Edward

Stayed 1 night in Jan 2023
Response from Ilsington Reservations on 2 Feb 2023
Dear Edward,thank you for your high review, we are glad you enjoyed your stay and wish to welcome you back in the future.

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
Stayed for a birthday treat, brilliant after a very wet Dartmoor walk. Lovely spa and great staff.
Stayed 1 night in Dec 2022
Response from Ilsington Reservations on 20 Dec 2022
Dear Graham,thank you for your kind words, we are glad you enjoyed your stay with us and we hope to welcome you back in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Good location. Typical country house hotel. Staff and service excellent. Good food.
Stayed 4 nights in Sep 2022
Response from . on 2 Oct 2022
Thank you for your positive review. We are pleased you enjoyed your stay with us.

10/10 Excellent

Eurfyl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Islington Country House, Hotel & Spa
Excellent service, assistance, helpful and couldn"t do enough for . Very proffessional in verything they done. Both myself and my partner were very impressed.
Stayed 5 nights in Sep 2022
Response from Richard on 10 Sept 2022
Thank you for your lovely review and kind words. We very much hope we can welcome you back to Ilsington on another occasion.

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place can’t fault it
Stayed 2 nights in Aug 2022
Response from Ilsington Reservations on 30 Aug 2022
Dear Nancy,thank you for your kind words and high score, we hope to welcome you back in the future.

10/10 Excellent

Ian

Stayed 2 nights in Aug 2022
Response from Richard on 16 Aug 2022
Thank you for taking the time to review us and we hope to see you again on another occasion.

10/10 Excellent

James

Stayed 1 night in Jul 2022
Response from Richard on 26 Jul 2022
Thank you for your wonderful review and we are delighted you enjoyed yourselves at Ilsington. We hope to see you again.

10/10 Excellent

Astrid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Richard on 26 Jul 2022
Many thanks for your high score and we hope to welcome you back again soon.

8/10 Good

linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable snd friendly
Stayed 1 night in Jul 2022
Response from Richard on 26 Jul 2022
Thank you for your review and we hope to be able to welcome you back again soon.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Richard on 22 Jun 2022
Thank you for reviewing us! We hope to see you again soon.

10/10 Excellent

Sheryel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well managed and the staff are very thoughtful. The spa facilities are exceptional, the treatment I was lucky enough to have was amazing. Special thanks to Adele for giving me a new back!!!
Stayed 3 nights in Apr 2022
Response from Richard on 2 May 2022
Dear Sheryel, Thank you for your lovely review and we are delighted you enjoyed yourselves. We shall pass your comments over to the Spa team as well. We hope to see you again. Kind regards, Richard

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spa hotel but a few small negatives
Nice hotel but small country road to get to. Spa swimming pool was very nice. Room comfortable. Negatives are wifi too slow to watch Netflix etc, needs black out blinds in rooms as woken early due to brightness through curtains, also had a really posh shower enclosure but the water pressure was not good. Overall a nice pleasant stay but the small negatives did spoil the overall stay.
Stayed 2 nights in Mar 2022
Response from Reception on 10 Mar 2022
Thank you for taking the time to review us and sorry there were a few small negatives. Water pressure is generally good here - so we need to investigate that and I assume it was one of the newly completed bathrooms that you had. Glad though, that on the whole you enjoyed yourself.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Reception on 1 Feb 2022
Thank you for giving us a 10 out of 10 score. We are delighted you enjoyed yourself and we look forward to welcoming you back again to Ilsington.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing.
Excellent spa hotel. Secluded and quiet, with great views of Devon countryside. Very comfortable bed and bathroom facilities working nicely. Cosy and tidy surroundings inside with places to lounge and read in comfort. Spa facilities feel new. Includes swimming pool, sauna, steam room, and large jacuzzi. Adjacent is a gym with plenty of exercise machines.
Stayed 2 nights in Dec 2021
Response from Reception on 1 Feb 2022
Dear Kevin - Thank you for your lovely review. We hope we can welcome you back again to Ilsington. Kind regards, Richard

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great relaxing stay
We had a lovely stay at the Ilsington Hotel. Very friendly staff, lovely spa facilicites and treaments. Great food and a very peaceful atmosphere.
Stayed 2 nights in Nov 2021

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel, with good food and drink
A great trip away, the staff were attentive and helped us to unwind and relax with suggestions of local things to do and see. The food in the restaurant was very good and a good selection of local drinks. Everything was clean and tidy, the only negative was that the wall between our room and the next was very thin. They decided to get up at 6am, had the TV on loud and then slammed their way out at 8am and we knew all about it but that was solved by a post breakfast snooze.
Stayed 1 night in Aug 2021
Response from Cameron Woodhouse on 26 Aug 2021
Dear Matthew, Thank you for your kind words and review, were glad you enjoyed your stay and hope the noisy neighbours didnt ruin your stay too much. we hope to welcome you back to the hotel in the future.

10/10 Excellent

Francis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Nice location. clean hotel, comfortable. had a good time. county side road. Good food, facility, and customer service are great.
Stayed 2 nights in Aug 2021
Response from Dave on 23 Aug 2021
Thank you for taking the time to leave such a lovely review, Francis. We are delighted you enjoyed your stay and we hope to have the pleasure in welcoming you back to Ilsington soon.

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect country side retreat!
One night break in the country house was just what we needed to explore the area. I was impressed by the cleanliness of the place and nice touches: good quality organic decaffeinated coffee in the room, home made flapjacks. The spa area and facilities (sauna, steam room, swimming pool and jacuzzi with 4 different massages) were perfect (I haven't tried their gym equipment) . We will definitely use this place for a short retreat again.
Stayed 1 night in Jul 2021
Response from Dave on 24 Jul 2021
Dear Jelena, Thank you for your wonderful review, we hope to welcome you back again soon.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Ilsiongton
Really lovely friendly hotel, fantastic spa facilities, delicious food, brilliant friendly staff (And no, I don't work there!) Seriously, the best holiday break I've ever had. Thank you, Ilsington.
Stayed 5 nights in Jul 2021

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Food, facilities & staff excellent, but bed NOT.
Lovely location in the national park, only a short drive to Torquay and Exeter. Plenty of parking. Room was okay (due for refurbishment by the look of the bathroom especially, but very clean); however, the bed was not made properly and the mattress was not the best. Manager picked up our initial review and came to see us straight away which was good. We weren't after any freebies but were pleased to be offered another room... until he said it would cost us extra! Cheeky, to say the least. As we were only staying 2 nights, we didn't make a fuss but will not be returning or recommending to friends. Had dinner in the restaurant on first night and it was excellent. Both breakfasts were also very good quality. Shame that the view from the restaurant is spoilt by an ugly outbuilding (must be a way to disguise it!). Leisure facilities (only used pool, jacuzzi, sauna and steam room) were excellent (new?) although the chap who came to kick us out at closing time needs to work on his people skills. Didn't use the bar or gardens.
Stayed 2 nights in Jun 2021
Response from Dave on 10 Jul 2021
Thank you for taking the time to leave a review of your stay, Patrick. I'm pleased that you enjoyed your stay with us and I hope that you may reconsider and stay with us again. Take care and keep safe.

10/10 Excellent

kirsty

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021
Response from Dave on 22 Jun 2021
Thank you for taking the time to leave a review, Kirsty. We are delighted that you enjoyed your stay and hope to welcome you back to the Ilsington very soon.

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing mini break
Can’t fault it. A very relaxing romantic mini break. Enjoyed the pool, hydro pool, sauna & gym + very tasty freshly prepared meals at comparable price to the local pub!
Stayed 2 nights in Jun 2021
Response from Cameron on 17 Jun 2021
Dear Toby Thank you for the kind comments, we are glad you enjoyed your stay and look forward to welcoming you in the future. Kind Regards, Cameron Woodhouse Deputy General Manager

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay - a real treat
Second stay and standards as high as ever - lovely rooms, friendly helpful staff, great food, pool and spa great, great location, lovely garden - a firm favourite
Stayed 3 nights in Jun 2021
Response from Dave Wunderle - Duty Manager on 7 Jun 2021
Thank you for your lovely feedback, Jane. We hope to have the pleasure in welcoming you back to the Ilsington Hotel again soon. Take care and keep safe

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Trip - Hotel Staff Excellent
Myself and my wife had a 2 night break at the hotel. The staff are excellent and very friendly. The room was clean and suited our needs. The food in the restaurant was excellent - both the breakfast and the evening meals.
Stayed 2 nights in Oct 2020
Response from Cameron Woodhouse - Deputy General Manager on 31 Oct 2020
Dear Derek, thank you for your kind words and feedback, were glad you enjoyed your stay and hope to see you again in the future.

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2020
Response from Ilsington Reservations on 11 Oct 2020
Thank you for your positive feedback, we hope to welcome you back to the Ilsington Hotel in the Future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020
Response from Ilsington Reservations on 29 Sept 2020
Dear Christine, thank you for your positive review, we hope to see you again.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great way to end our hols
Spacious room, friendly staff, delicious dinner and much needed hydrotherapy pool after a long walk. Good location to Dartmoor and surrounding areas.
Stayed 2 nights in Sep 2020
Response from Sheila on 20 Sept 2020
Dear Anna Thank you for your kind comments. We are glad you enjoyed your stay and hope to welcome you back in the future. Kind Regards Sheila

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Nice 3 nights stay. Frood excellent and staff very professional and nice plesent attitude 🙋‍♂️
Stayed 3 nights in Sep 2020
Response from Sheila on 16 Sept 2020
Dear Thomas Thank you for your kind comments. We are glad you enjoyed your stay and we look forward to welcoming in the not too distant future. Kind Regards

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Sheila on 16 Sept 2020
Dear Dave We are glad you enjoyed your stay with and look forward to welcoming you back in the not too distant future. Kind Regards

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from ilsington Reservations on 12 Sept 2020
thank you for your positive feedback.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020
Response from Ilsington Reservations on 12 Sept 2020
Thank you for your positive feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Ilsington Reservations on 24 Aug 2020
Thank you for your feedback, we will make sure to pass it over to our members of staff.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spa and Great Location
Had a lovely stay. Amazing Spa, brand new! Friendly staff. Great food! In an amazing location near Haytor.
Stayed 2 nights in Aug 2020
Response from ilsington Reservations on 21 Aug 2020
Thank you for your kind words and feedback