Dear Adriano,Thank you for taking the time to write a review of your stay at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, prompting your 1/5 score. It is our primary goal to provide all our guest with a home away from home experience, so I am disheartened to read that we failed miserably. I sincerely apologize that your stay didn't meet your expectations.We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,TiannaRed Roof Management RediResponse Specialist

Hello Marcelo,Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I humbly apologize for the issue you reported with the absence of a front desk clerk upon arrival. Comments like your is not taken lightly and our Red Roof team will be reviewing your concern in an effort to ensure no other guest experience this.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Tammy, The staff and I thank you for your participation in our guest survey after your stay at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. We are disappointed to see that your stay became less than ideal due to the smell in the room and the feeling of unsafety with the damaged door, the lack of cleanliness, the broken toilet and the condition of the room. We at Red Roof value your business and would like to assure you that this is not a reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Victoria, Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room, the bathroom door situation and the broken bed as you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. I have shared your feedback with management to ensure that your concerns are addressed. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Tianna Red Roof Management RediResponse Specialist

Hello Jimmy, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. To fully understand what prompted your score, please consider adding comments to your survey to let us know what we’re doing well and where we can improve in the future. I'm so glad we earned your perfect rating. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Kashyra, Thank you for taking a moment to complete our survey at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I was disheartened to see your stay resulted in a 4/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist

Dear Anettra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the loud noise from the parking lot, lack or microwave and refrigerator. On your next stay should you require these amenities in the room, please reserve our deluxe our superior room. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Jacquelyn,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the room, the odor you described and the other issues which hindered your stay. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Dear Kevin,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the toilet, the air conditioner and the other issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Hello Adriano,Your review of the Red Roof Inn Detroit-Rochester Hills/Auburn Hills was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Pratheek. The staff and I at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills appreciate your 3/5 score following your stay. I am thrilled that you had a good stay with us. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely, Red Roof Management

Hello Kenneth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Christopher,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as the room lacked cleanliness, the knobs on the heater was broken and the other concerns you listed is truly regrettable. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Jamien,Your review of the Red Roof Inn Detroit-Rochester Hills/Auburn Hills was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Girard. The staff and I at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS appreciate your 5/5 score. However, you indicated that the cleanliness of the sheets and the faulty climate control system hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management

Thank you for taking the time to write about experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. Mai,I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our great hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Mai, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Andi. The staff and I at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Hello Leslie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Hannah,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you had regarding your reservation at the front desk. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

Dear Tessa,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Dear Devan,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues caused due to issues at the property with the system.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

Dear Veronica, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the remote you described, the lack of cleanliness you highlighted along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. Please know this is not reflective of the standards we strive to uphold. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Red Roof Management

Dear Randy, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described, the condition of the door you highlighted along with the other concerns mentioned. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Sharon,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be nice prompting your 5/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT ROCHESTER HILLS/AUBURN HILLS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Walter, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Lynn,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. However, I sincerely apologize for the upkeep of the parking lot. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hello Heather, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Henry, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the dresser doors you described, the noise disturbances caused along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 scoreAt Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Lance, We at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. A Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Scott,I am happy to read your stay was enjoyable here at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. It was good to hear you liked our rates. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hello Jeffrey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Kermit,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better. Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

Hello Uche, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Thank you, Shonna, for telling us about your stay at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I am glad that you were pleased with our affordability and our location, despite the towels not being enough, the unclean light shades and the other concerns that dampened your visit. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. To prevent this from happening again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Dear Eric,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I am sorry for any inconvenience caused due to the faulty sink and broken microwave you mentioned in the first room. Nevertheless, it's good to hear you were given a new room and you found it to be fine, the bed to be very comfortable, and all the other kind remarks highlighted.Thank you again for sharing your experience and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

Thank you, Wanda, for telling us about your stay at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. I am disappointed to hear that the property smelled terrible, the room was not clean amongst all the other issues you highlighted that cause your experience to be less than ideal. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. It is important for you to know that your voice is of tremendous importance to us, your comments will be reviewed by staff, in an effort to ensure that your experience is not repeated in the future. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Ross,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS being convenient to your needs due to our prices. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Todd,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Timothy,I appreciate you sharing your feedback following your stay at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. It's good to hear that our hotel met your needs and our rates are the best. However, I was saddened to read that your stay fell short of your expectations due to the situation you mentioned regarding bug bites and the other highlighted concerns. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified upper management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Sharma Red Roof Management RediResponse Specialist

Thank you for rating your recent stay, Nichole. The staff at our Red Roof Inn Detroit-Rochester Hills/Auburn Hills location thanks you for your 3/5 rating. We apologize if we feel short in any way. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider dropping some comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Ann, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. It’s great to see you enjoyed your stay, resulting in a 4/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted the location was excellent and our staff tried their best to please our guests. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Serena,It is so wonderful to see that we at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding your very nice stay. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

Hello Icie,Thank you for taking the time to tell us about your stay at the Red Roof Inn Detroit - Auburn Hills/Rochester Hills. It is disheartening to see that your stay was less than ideal. You indicated that you were unsatisfied with the uncleanliness of the bedding and the unpleasant smell in the bathroom. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your feedback. We wish you all the best in your future travels.Sincerely,AbigailRediResponse Specialist

Dear Krystal, Thank you for your feedback following your experience with us at the RED ROOF INN DETROIT -ROCHESTER HILLS/AUBURN HILLS. Thank you for your kind remarks highlighting our super friendly front desk staff and clean room. However, in response to the uncomfortable mattress, the faulty dresser drawers, naked outlets and the insects encountered, we sincerely apologize for the less than ideal experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothlyAt Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist