Indoor pool
Check availability

Reviews of Holiday Inn Express & Suites Detroit North - Troy, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Detroit North - Troy, an IHG Hotel
400 Stephenson Hwy, Troy, MI

Reviews

7.6

Good

Rating 10 - Excellent. 276 out of 690 reviews" "
Rating 8 - Good. 195 out of 690 reviews" "
Rating 6 - Okay. 81 out of 690 reviews" "
Rating 4 - Poor. 62 out of 690 reviews" "
Rating 2 - Terrible. 76 out of 690 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides no hot tub or sheets for the spare pull put bed it was by far one of the best hotels ive stayed in. Unique breakfast items to choose from and awesome staff.
Stayed 1 night in Apr 2024

4/10 Poor

Andrew

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Staff was friendly and room was clean. Pool was not clean and no towels and the breakfast was not very good. Building is dated and lacking maintenance.
Stayed 1 night in Apr 2024

8/10 Good

victor

Liked: Cleanliness, staff & service
The pool was damaged and out of order. The breakfast options were nice except some of the choices weren't very good. The room was nice and clean and a good size. Its a good hoyel to stay at. Its close to alot of things.
Stayed 3 nights in Apr 2024

8/10 Good

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is old, elevator fail 1 time, and we were there less than a day
Stayed 4 nights in Mar 2024

6/10 Okay

John

Stayed 4 nights in Feb 2024

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to spent one night at
Stayed 1 night in Mar 2024

6/10 Okay

Chrissy

Travelled with family and small children
Liked: Staff & service, amenities
Could use some updating in the rooms. Overall felt clean, but the tub didn’t drain while showering, there were wrappers under the couch when we pulled out the bed, and the trim was falling off in places. Pool was warm and clean. Breakfast was great. Very easy on and off I-75.
Stayed 1 night in Feb 2024

10/10 Excellent

Saddam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Erica

Liked: Cleanliness
Stayed 3 nights in Jan 2024

6/10 Okay

Alyson

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We’ve stayed at this hotel many times before. This was the first time we had some disappoints in our room. The tv remote for the living room only partially worked so we couldnt change the channel. The furniture was very dusty, and the wall unit in the bedroom area was very noisy so we didn’t use it. Thankfully we had a suite so the bedroom tv worked and the wall unit in the living area worked fine and was quiet so we just had to turn the temp up a little higher to also heat the bedroom area.
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Erica

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 4 nights in Jan 2024

6/10 Okay

Paula

Stayed 1 night in Jan 2024

2/10 Terrible

Angela

Stayed 1 night in Jan 2024

2/10 Terrible

shannon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first room had a ketchup package on the top of the headboard. They gave us another room that had mold in the bathroom and the furniture was all tore up!! Hallways not clean looked like not vaccumed in days. The free breakfast was a joke. The guy did not know how to do anything and didnt want to refill the pancake maker!! Save your time and money. Only good thing was the 2 ladies at the front desk!! If i knew how i could post pictures i would!!
Stayed 1 night in Dec 2023

10/10 Excellent

Shauntae

Stayed 1 night in Dec 2023

10/10 Excellent

Pamela

Stayed 2 nights in Nov 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the desk was super.
Stayed 1 night in Nov 2023

6/10 Okay

Keri

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The stay was very nice. Front desk agents were very friendly. Only issue I had was one of the beds in our three bedroom room didn’t have a comforter. So after calling we had to go down an get one. And while getting settled into the room we noticed a chocolate bar bag and wrappers in the drawer, a water bottle behind the night stand an old makeup under the bathroom sink. Otherwise looking past that it was a nice stay!
Stayed 1 night in Oct 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice trip only issue the pool was very cold, but we enjoyed it. The desk clerk who checked us in was very sweet and hospitable.
Stayed 1 night in Oct 2023

8/10 Good

Nick

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It has plenty of shopping around the area and Alecia was very helpful with our stay and was able to accomidate us
Stayed 3 nights in Oct 2023

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dushawn Collier Sales Manager on 27 Sept 2023
Thank you so much for this awesome review. I will share this with hotel staff and we appreciate you taking the time to respond. Have a wonderful day.

6/10 Okay

Paris, Southfield

Travelled with family
Liked: Staff & service, property conditions & facilities
My room had an unpleasant smell. They need to shampoo the carpet or something in room 230
Stayed 1 night in Sep 2023
Response from Dushawn Collier Sales Manager on 27 Sept 2023
am so regretful to hear this, as this is not in accordance with IHG's standards. I will submit this feedback to the appropriate departments. When you return to the area, I hope you will pay us another visit.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Dushawn Collier Sales Manager on 27 Sept 2023
I'm so regretful to hear this, as this is not in accordance with IHG's standards. I will submit this feedback to the appropriate departments. When you return to the area, I hope you will pay us another visit.

2/10 Terrible

carlissa

Disliked: Cleanliness, staff & service, property conditions & facilities
The managers were friendly despite the pool down and the cleaning people didn’t do there job.
Stayed 1 night in Sep 2023
Response from Dushawn Collier Sales Manager on 27 Sept 2023
I am so regretful to hear this, as this is not in accordance with IHG's standards. I will submit this feedback to the appropriate departments. Thank you for your feedback

4/10 Poor

Greg

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The sole reason we chose this hotel was because it has a pool, but we were told it was closed on arrival. Staff said it was on the website and on Expedia but it was not. Also other guests that booked that same day had called and were told the pool was open. I didn't want to go through the hassle of cancellation and finding a better hotel in the very limited amount of free time that we had. I asked for a partial refund and was not given one. The room furniture was very worn out. The air conditioner condensation was soaking the carpet. Unpleasant staff made us feel bad for asking for refills of breakfast items that were empty 1 hour before breakfast service was supposed to end.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Disappointing stay
After checking in and going to our room I said to my husband, I hope her demeanor Is not an indication of our weekend. Sadly, I was right. First room, I could turn tv on but could not change channel, I went down to desk to ask if someone could come look at it, she said NO. I was like ok, what can we do? She said what do you want me too do. I was taken aback as I didn’t think it was a difficult question. So i asked if they could change out the tv? Answer was no. So I then asked for a new room. She responded with I’m not upgrading you, I said I didn’t ask you to! This part is not her fault but your light on your smoke detectors is so bright and blinks so often. It kept waking me up.
Stayed 2 nights in Sep 2023

8/10 Good

Joseph

Stayed 1 night in Aug 2023

8/10 Good

Dan

Stayed 1 night in Aug 2023

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel seemed nice even though there was a smell about the place and the staff were ok not real professional or that inviting, what kinda upset me a little is that I left my favorite belt behind and they said everything gets brought down to the front desk well anything but my belt. And the boxes behind the seat look kinda trashy
Stayed 1 night in Aug 2023
Response from Mariah M on 11 Aug 2023
Thank you for your review Christopher!We apologize for any inconvenience experienced during your stay, your feedback is so valuable to us as we it to create a better guest experience. We hope to see you again so we are able to take these suggestions and create an amazing guest experience for you!

2/10 Terrible

Renty

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like anything , I couldn’t even get a refund and I left the next morning at 9am , stayed one night got charger for 2 .
Stayed 2 nights in Aug 2023
Response from Mariah M on 11 Aug 2023
Thank You for your review Renty, we apologize for any inconvenience you experienced during your stay! Please feel free to reach out to us directly so we can resolve any ongoing issues!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Comfortable beds, pillows were comfortable. Everything looked tidy and clean
Stayed 1 night in Aug 2023
Response from Mariah M on 11 Aug 2023
Thank you Micheal for your amazing review we look forward to seeing you again!

10/10 Excellent

Scott

Stayed 1 night in Aug 2023

4/10 Poor

Nancy

Travelled with family
Disliked: Staff & service, amenities
We booked an entire extra day onto our trip to take kids swimming in the pool only to be told it was “under construction.” There was no “construction” being done. In fact, it was running the whole time. The sign was magically gone the day we checked out. We fully believe that the staff did not want to clean or tend to the pool area over the weekend. Well, their laziness costed me 250$.
Stayed 2 nights in Aug 2023

4/10 Poor

Stephen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Won’t be back
Pros- the breakfast was pretty decent as far as options. The lady working the breakfast was great, so kind! Cons- the pool was SO warm, it was not refreshing at all. After a long hot day, getting in a cool pool would be so refreshing. This was not it. I wouldn’t even go down there the 2nd day, so disappointing for my kids who love to swim. It’s the reason we chose a hotel with a pool. There were also no pool towels. The room itself, we really liked the lay out. The beds were comfortable. Unfortunately that was about it. Old K cup left in the coffee maker from previous people using it. Sheets and pillows has stains and small holes in it. The bathroom grout was gross too. Dust blowing out from the furnace/ac in the bed. Both lamps had some damage to them. Couldn’t use the plug in on the lamp, didn’t work. Our sign should have been the room number sign was falling off. The TV didn’t work well, was told it was that way for the whole building. They have directTV, it was glitchy with a small pop up in the corner saying to call the front desk. The pancake maker was also not working ( not a deal breaker but definitely a bummer) I don’t know if something changed with Covid but they don’t have housekeeping that comes by daily to grab garbage and fix the beds. Had to wait like 5 mins for someone to even come to the desk to check us in. This place is not worth how much they charge per night. I think it is in need of a desperate remodel. We will not be back.
Stayed 2 nights in Jul 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Jacqueline

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
What l like about the property was the convenient of selection of restaurants to choose from and the fact that Walmart and Target were closed by. In addition the property was located in a safe area.
Stayed 2 nights in Jun 2023

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Carla

Stayed 1 night in Jun 2023

8/10 Good

Amy

Stayed 1 night in Jun 2023

6/10 Okay

Travis

Stayed 2 nights in May 2023

10/10 Excellent

Evet

Stayed 1 night in May 2023

10/10 Excellent

Nakeiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice affordable hotel
Clean room. Comfortable beds. Nice pool and great breakfast selection!
Stayed 1 night in May 2023

6/10 Okay

Nijagara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Facilities need updating Breakfast option is decent
Stayed 1 night in Apr 2023

6/10 Okay

Mohanad

Can't find a room and asked them to bring tissues and no one did
Stayed 1 night in Apr 2023

8/10 Good

Charles, Birmingham

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2023

10/10 Excellent

Jeffrey

Travelled with partner
Room was clean phone and coffee maker did not work. TV cut in and out consistently.
Stayed 1 night in Mar 2023