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"Excellent stay. Mosses and the entire Melia Serengeti staff were nice, friendly, accommodating and warm. They went above and beyond to make sure we felt like home during our stay. Would recommend staying here. :)"

"Staff was excellent. Location is A+"

"We were a group of eight traveling from Canada to celebrate our friend’s anniversary, and our experience was nothing short of phenomenal! From the moment we arrived, the staff went above and beyond to make sure every detail was taken care of. The property itself is set in the heart of the Serengeti National Park, so wildlife is all around you. We always felt safe, even as elephants and herds of zebras wandered behind our tents. The accommodations were stunning—beautifully designed, spotless, and clearly cared for with great attention to detail. A very special thank you to our butler, Paul, who ensured we had the experience of a lifetime. The chef was equally outstanding, treating us to delicious meals each day. And of course, our incredible guides, Albert and Edi—you made our safari unforgettable and truly one of the best adventures we’ve ever had. Asante sana!!"

"We truly had one of our best travel experiences ever. From the moment we arrived, we were warmly welcomed with singing and dancing, which immediately made us feel special. The entire staff was incredibly friendly—more like family than hotel staff. The location itself is stunning, with breathtaking views of the Serengeti. The resort facilities are top-notch. The tents are beautifully decorated and furnished, offering comfort while blending perfectly with the natural surroundings. We had amazing close encounters with zebras just outside our tents, and at night, we could hear lions roaring nearby—an unforgettable and thrilling experience. Ommairi, the manager, was outstanding and ensured everything ran smoothly. Our safari guide, Steven, was fantastic—knowledgeable, friendly, and a true expert in wildlife. His open safari vehicle was especially perfect for photography, giving us clear, unobstructed views. We were sent off with more singing and dancing, which was a lovely and emotional farewell. The only thing we would recommend adding is a small air heater for the very cold nights and early mornings in July. Aside from that, everything was truly exceptional."

"Amazing place! From Godfrey our butler to Richard our Safari driver, this place is amazing!! "

"Horrible service. Did not stay due to a missed flight and poor communication with the property. Contacted the property multiple times over months with the same request and they rarely if ever responded. When I contacted them about missing my flight they had the audacity to inform me that I "only booked for 1 person" which contradicted my many emails and the hotels.com booking for 1 room with 2 adults. Decided to cut ties and stay at a much nicer hotel in Arusha instead of further dealing with this property. I have never in my life given a 1 star review, but this feels justified. "