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"Every time we come to London (4th-5th time here) we stay here at Park Plaza. Always top noch and star rating. Really great place to stay, i unfortunately have to lower the star rating for 2 reasons. One day our room was very poorly cleaned and restocked with coffee and amenities, rubbish cans not lined, etc. The last thing is the greeting from the manager, evey time we have come we usually got a good bottle of wine and a fruit bowl. This time not so. Go a small box of chocolates and a package of dried fruit. Disappointed as a returning customer. Additionally, they yet again changed thier computer system since the last time we were here and of course no pruor customer records were kept. Which is a huge negative as they have zero way if knowing whonis a returning customer and who is not. Therfore this dramatically lowers customer service to us dedicated, returning customers even thou it's every 2 or so years we visit London. Still a good place to stay, down from great. Hopefully thigs go.back to the level.of swevice we are use to when we stay here. "

"The rooms are very tiny with no closets. The restaurant only serves breakfast, but items were fresh. Refreshments were self service. The early morning staff was not readily available, which led to a lack in security!"

"Great location. Staff was great and very knowledgeable of the area. The food inside th e restaurant and outside restaurant was good. It great to see taxis available for your service if needed."

"Have stayed here before and came back because of the great price in such a good location. I also love the reception and bar / breakfast areas. The rooms are a little lacking but for the price, it’s all you need. I would stay again!"

"Friendly staff at reception and choice of room when booking in. All clean and tidy, with not much noise at night. Great location and was very pleased with this hotel as never stayed here before, but certainly will again as easy access to the theatres and opera. "

"The room, the staff the executive lounge was great! A really love extra to have. The only issue was the room was facing some contraction and we were woken up at 7.30am by refuse collection and then from 8.30am drilling all on a Saturday morning. "

"Perfect for dogs - free to bring them with dog bed and bowels available for use "

"The room was not clean and smelled bad. "

"The staff was amazing. The Club is very convenient. The location is great."