Descanso Holidays from £837

I have stayed at the Welk before, & enjoyed myself...But this trip, there were a couple of incidents that made it less than perfect. A member of my party wanted to use the grill located about 20 feet away from my villa. I had called 3 times(twice 1 day & once the next)to the Maintenance department for that grill to be cleaned. It was never cleaned!! But a Welk rep did come out to take a picture, why? I have no clue. On one of the times I'd called, the rep said there was a miscommunication because there was a report that someone was using the grill. This caused my party to completely change our dinner menu! Perhaps with the Summer season fast approaching, it will be wise to have a system in place that creates a ticket for each request, then make sure to follow up with the guest!! Don't make assumptions!!! Also, the sliding Screen door from the living room onto the balcony should be checked/ oiled. The screen was EXTREMELY difficult to open and close! Again...these two hiccups made our trip less than what I came to expect from the Welk.

Valet parking was easy, reasonably priced. The room was very comfortable. We were upgraded to a suite. The A/C kept the room cool,

I would definitely stay here again.

We loved it! We will be back. Very comfy beds!

The historical appearance of the hotel was very interesting and beautiful. However, that did not translate into the service that was provided as there was no morning option for coffee or tea. A morning cup available on property would improve 1 concern. Additionally, some loud sounds were prevalent the entire night. Sounds of a running toilet happened all night. Add some mechanical continuous low thumping noise was tough to ignore. I’ll be looking for options on my next visit.