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Reviews of Sleep Inn Waukee-West Des Moines

2.5 out of 5
Sleep Inn Waukee-West Des Moines
2885 Grand Prairie Parkway, Building A, Waukee, IA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 212 out of 292 reviews" "
Rating 8 - Good. 50 out of 292 reviews" "
Rating 6 - Okay. 18 out of 292 reviews" "
Rating 4 - Poor. 6 out of 292 reviews" "
Rating 2 - Terrible. 6 out of 292 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in May 2024
Response from Operations Manager on 22 May 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!Colton GillOperations Manager

10/10 Excellent

Joseph N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in May 2024
Response from Operations Manager on 22 May 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.Colton GillOperations Manager

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and comfortable bed.
Stayed 1 night in May 2024
Response from Operations Manager on 10 May 2024
Thank you for taking the time to share your positive feedback and kind comments with us. We’re thrilled to have you as an advocate of our hotel! We hope to welcome you back very soon!!

8/10 Good

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, clean, comfortable bed.
Stayed 1 night in May 2024
Response from Operations Manager on 10 May 2024
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us.

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Operations Manager on 22 May 2024
Thank you for taking the time to share your positive feedback and kind comments with us. We’re thrilled to have you as an advocate of our hotel! We hope to welcome you back very soon!!Colton GillOperations Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean. The staff was professional. It is in a growing areas.
Stayed 1 night in Apr 2024
Response from Operations Manager on 25 Apr 2024
Thank you for choosing to stay with us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Heather

We went to a concert and the venue right across the street, which was super convenient! It was nice to be so close!!
Stayed 1 night in Apr 2024
Response from Operations Manager on 25 Apr 2024
Thank you for your wonderful review. We are delighted to hear that you thoroughly enjoyed your stay and were able to take advantage of our amenities! Thank you for choosing to stay with us, and we excitedly await your next visit!

8/10 Good

Robert

Liked: Cleanliness, amenities
Fast check in. Food was good.
Stayed 2 nights in Apr 2024
Response from Operations Manager on 25 Apr 2024
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of venue. Clean with the exception of desk chair. Beds are super comfortable. Staff was great.
Stayed 1 night in Mar 2024
Response from Operations Manager on 25 Apr 2024
Thank you for taking the time to share your positive feedback and kind comments with us. We’re thrilled to have you as an advocate of our hotel! We hope to welcome you back very soon!!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the little things that really stand out - like the easy access to an outlet on both sides of the bed so we can both charge our phones, and the nightlight installed in the bathroom outlet so we don't have to turn on lights at night. I appreciate the thought put into creating a great guest space.
Stayed 1 night in Mar 2024
Response from Operations Manager on 25 Apr 2024
Thank you for your wonderful review. We are delighted to hear that you thoroughly enjoyed your stay and were able to take advantage of our amenities! Thank you for choosing to stay with us, and we excitedly await your next visit!

10/10 Excellent

David

Liked: Cleanliness, staff & service
Great place, friendly staff.
Stayed 1 night in Mar 2024
Response from Operations Manager on 25 Apr 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

10/10 Excellent

Jaydee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Operations Manager on 25 Apr 2024
Thank you for choosing to stay with us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

6/10 Okay

Amanda

Liked: Staff & service, amenities, property conditions & facilities
My fridge did not work and I ended up having to throw out all the food I had stored in it. Also under the vanity in the bathroom was dirty towels and trash that housekeeping must have missed. Breakfast was mediocre. Overall the place is clean and safe. The staff was kind.The room was comfortable. It's a decent enough hotel for a quick stay.
Stayed 1 night in Mar 2024
Response from Operations Manager on 25 Apr 2024
Thank you for providing your feedback. We are disappointed to hear that your experience was less than ideal. We can assure you that we will be discussing your comments with our team in an effort to improve our guest experience. We hope you will give us a second chance to win back your loyalty and provide you with the high level service that you deserve.

10/10 Excellent

Karl, Leavenworth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Interstate.
Stayed 1 night in Feb 2024
Response from Operations Manager on 25 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! We hope to welcome you back in the future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Operations Manager on 25 Apr 2024
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My coffee pot in the room didn’t work. Staff was great!
Stayed 1 night in Feb 2024

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Luke

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean..nice quiet location.
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
There are lots of construction who stay here so the breakfasts are great. they drag a lot if dirt around so would be nice to have someone check for dirt in halls and elevators. Very friendly and clean otherwise
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Stayed 5 nights in Feb 2024
Response from Operations Manager on 25 Apr 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

10/10 Excellent

Kailey

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect location for concert at Vibrant Music Hall
Stayed 1 night in Feb 2024

10/10 Excellent

Brandon

Stayed 4 nights in Jan 2024
Response from Operations Manager on 25 Apr 2024
Thank you for choosing to stay with us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Jasmin

Stayed 2 nights in Jan 2024

10/10 Excellent

William

Stayed 2 nights in Jan 2024

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were friendly and helpful. Rooms were clean and comfortable. Breakfast choices were varied. Would stay here again!
Stayed 1 night in Jan 2024

10/10 Excellent

Nancy, MADISON

Stayed 5 nights in Jan 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay really liked the staff
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca Roe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we checked in we could tell that we were going to have a good stay. The front desk staff was friendly and welcoming, making sure they gave us all the information we would need and answering any questions we had. The room was clean and comfortable. We appreciated the cozy bed and soft pillows. The walk-in shower was a plus. We were impressed with the friendliness of the breakfast hostess and the choice of breakfast options. Thanks for a wonderful stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Adrianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Eve
We were there just for Christmas Eve. The hotel itself and our room were in spotless condition. The hot breakfast was wonderful with many options. Wifi was stable and reliable throughout our stay. We will be back!!
Stayed 1 night in Dec 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Solid hotel for the price. Easy on/off to the highway. Close (but not too close) to a nice gas station.
Stayed 1 night in Dec 2023

8/10 Good

Ben

Stayed 1 night in Dec 2023

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality accommodations
Very nice, updated hotel in a safe area with complimentary breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Stayed 4 nights in Dec 2023

10/10 Excellent

patricia

Stayed 3 nights in Nov 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again!
I would definitely stay at this hotel again! The room smelled good and was very clean. The bed was comfy and I slept great! Staff was super friendly, breakfast was delicious.
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk across the road to the Vibrant Music Center. Clean, quiet, comfortable. Exactly what we were needing.
Stayed 1 night in Nov 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at this property and we have been comfortable both times.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t care for allowing cars with trailers taking up multiple parking spaces in the front lot. Make them park out in back or on side of hotel out of the way. Taking up prime spaces isn’t good.
Stayed 3 nights in Nov 2023

10/10 Excellent

Karl, Leavenworth

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waukee
Comfortable stay. Friendly staff. Only concern was an exit side door did not close properly and was ajar leading to a cold stairwell and lack of security.
Stayed 3 nights in Nov 2023

2/10 Terrible

Randall

Business traveller
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Denny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and good breakfast
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Staff was pleasant. Breakfast typical but area was spacious and kept restocked and clean. Shower needs repair- door would not stay closed and water leaks at bottom down walls which are warped and possibly moldy—hopefully just an issue in our room.
Stayed 4 nights in Nov 2023

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay, great location!
Great stay, great location! Very clean. Staff provided great customer service!
Stayed 1 night in Nov 2023