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Reviews of Motel 6 Altoona, IA - Des Moines East

2 out of 5
Motel 6 Altoona, IA - Des Moines East
3225 Adventureland Dr, Altoona, IA

Reviews

5.6
Rating 10 - Excellent. 122 out of 1000 reviews" "
Rating 8 - Good. 173 out of 1000 reviews" "
Rating 6 - Okay. 243 out of 1000 reviews" "
Rating 4 - Poor. 209 out of 1000 reviews" "
Rating 2 - Terrible. 253 out of 1000 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Joshua

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 29 Mar 2024
Hi Joshua, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

4/10 Poor

Corey

Disliked: Amenities
Overall it was a basic place to rest for the night. I found the bed very uncomfortable. This was a spur of the moment, last minute stay, so I was not prepared for the lack of most self care products. A bar of soap, and that was it
Stayed 1 night in Feb 2024

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to rest
Stayed 7 nights in Feb 2024

8/10 Good

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't have problems to check in and My room was very clean. In my next trip I will reserve it again.
Stayed 1 night in Feb 2024

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Amber

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great updates!
the Updates to this hotel is very much appreciated- we had new floors, shower, beds, linen, towels.. nice! AC/Heater worked great- and always dog freindly!
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Amber, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Okay

Brian

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Toilet wouldn’t flush and they didn’t even offer me a different room and there was plenty of rooms
Stayed 1 night in Dec 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Stayed 1 night in Nov 2023

10/10 Excellent

Kizzy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ken

Stayed 1 night in Oct 2023

4/10 Poor

Joshua

Disliked: Cleanliness, staff & service
I checked in and left about an hour of watching people check in the windows of my truck, staff was unpleasant and disrespectful. A remodel doesn’t make up for the lack of house keeping either.
Stayed 1 night in Oct 2023

10/10 Excellent

Candida

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet
Stayed 1 night in Oct 2023

6/10 Okay

Souleymane

It’s okay
Stayed 1 night in Oct 2023

10/10 Excellent

Duer

Stayed 1 night in Sep 2023

10/10 Excellent

ROBERT

Liked: Cleanliness, amenities, property conditions & facilities
ez to get to
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
Thank you for the perfect rating!!Nancy Y.#Team6

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was the worst day I've ever had at any Motel it was dirty it smelled horrible the people that work there were very unfriendly I actually only stayed one of my two nights
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi William,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Matt

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Jose

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
It’s a nice motel 6
Stayed 4 nights in Aug 2023
Response from Brand Experience Team on 29 Aug 2023
Hi Jose,Thank you for the perfect rating!!Lilith#Team6

2/10 Terrible

Darwin

Stayed 3 nights in Aug 2023

6/10 Okay

Shannon

Stayed 1 night in Aug 2023

10/10 Excellent

Debra

Stayed 1 night in Aug 2023

6/10 Okay

Jordyn

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Erika

Travelled with family
The rooms have been updated, but the overall place is run down. The lobby is just a desk behind glass and a row of vending machines. Beds were really uncomfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Britnie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
New beds clean pool wasnt open do to not having chemicals to be able to but would definitely stay again
Stayed 4 nights in Aug 2023
Response from Chris on 14 Aug 2023
Thank you for the feedback. Look forward to seeing you again. Motel 6 staff

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chris on 14 Aug 2023
thanks for the feedback.Have a great day Motel 6

6/10 Okay

Tara

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I stayed last minute here because of being in Des Moines late. It was just myself and my grandaughter and i did not feel safe. Front desk lady said it was, but a lot of traffic with truck stop next door and you could hear the noise all night. Room looked newer but could tell it wasn’t done correctly. Gaps between flooring and tub ect. Hallway seriously needs updates as well as outdoors. Bed was comfortable but no other chair or couch in the room. Will not stay again.
Response from chris on 10 Aug 2023
Verry sorry for the inconvenience. We are as a staff working very hard to upgrade the hotel and make it safe and as joyable as possible. Thank you for your feedback and hope in the future you can give this location another chanceThank you again very muchMotel 6 mgmt

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Chris on 10 Aug 2023
thank you for your feedback. Look forward to seeing you again

6/10 Okay

Osborn

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Jul 2023
Response from Chris on 10 Aug 2023
Thank you very much for your feedback

6/10 Okay

Kathy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is run down and very scary from the outside Hallway carpet is disgusting Updated rooms are very nice and clean We got 2 rooms they were supposed to be the same and handicapped accessible Traveling with my 80 yr mother and my husband who need grab bars etc My moms room was perfect When got to ours there was no fridge or microwave Which we needed and paid for So they moved us to a different room that had a both but now it wasn’t handicapped ☹️We gave up The hotel doesn’t have enough parking at all and many people are living there Not in our area But it shows Broken down cars in the lot Broken windows of the hotel shattered glass all over Rug hanging over broken window of cars broken window And it has been there long time The traffic of semis in the night etc was SO loud Was concerned for our safety For sure Won’t stay here again
Response from Chris on 10 Aug 2023
Im very sorry for your trouble while staying. We are working very hard as a staff to change our establishment. I hope we are able to see you in the future and give you the type of stay you deserve

6/10 Okay

Courtney

Liked: Cleanliness
Disliked: Staff & service
It was good nice buds
Stayed 2 nights in Aug 2023
Response from Chris on 14 Aug 2023
Thank you for your feedback.Have a great day

2/10 Terrible

John

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kathy

Stayed 1 night in Jul 2023

4/10 Poor

Cheryl

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Dirty hotel. Guest were roaming the halls drunk. Beer bottles outside the A Door exit/entrance to our floor. Door would not even lock it was broke and proped open. This is why Motel 6 is a no go for me in the future.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Rooms were clean and beds were comfortable
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 18 Jul 2023
Hi Michael,We’re glad you enjoyed your stay! Come back real soon!Lilith#Team6

8/10 Good

Cathryn

Stayed 1 night in Jul 2023

6/10 Okay

Julian

Travelled with family
Disliked: Property conditions & facilities
The lock on the back door was gone, so anyone could get into the building. The water in the indoor pool was not warm. In the evening, the one ice machine for the entire building ran out of ice.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 18 Jul 2023
Hi Julian,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Christina

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
That it was vlose to Adventureland Park. But the outside doors didnt have the key reader locks they were removed. All hallways smelt like marijuana. parking lot was dirty and people in vehicles trying to get you to buy things out of their vehicles.
Stayed 2 nights in Jun 2023

8/10 Good

Walter

Travelled with partner
Room clean
Stayed 1 night in Jul 2023

2/10 Terrible

JUDY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad
this place was very scary. My room smelled like cigarette smoke. The outside door had not lock on it. Just a hole where the lock should of been. Men sleeping on the outside steps. police were present. I didn't feel safe.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excellent

Efren

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like that the staff was very accommodating and friendly. Very affordable compared to other hotels in the area. Would definitely recommend and visit and again.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 27 Jun 2023
Hi Efren,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Randall

Business traveller
Disliked: Cleanliness, property conditions & facilities
Floors were sticky in the room. Room was very humid and ac barely kept it cool. Public areas inside ( hallways and entrances) were not clean and did not seem to be very secure.
Response from Brand Experience Team on 27 Jun 2023
Hi Randall,Here at Studio 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

Jim

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I booked 5 rooms. The front desk staff were behind glass which made it feel unsafe. Property was recently remodled and looked nice but beds were very uncomfortable and my guests didnt get good sleep. It was also very noisy from other guests. Would not recommend this property based on safety and comfort. It was a "you get what you pay for" stay.
Stayed 1 night in Jun 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
The ice machine was off/on working staff reset & works I was in a non smoking room but smelled smoke as I entered
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 16 Jun 2023
Hi James, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

8/10 Good

maurice

Stayed 1 night in Jun 2023

10/10 Excellent

Tami

Stayed 1 night in May 2023

10/10 Excellent

Tami

Stayed 1 night in Apr 2023

8/10 Good

Mitchell

Stayed 1 night in Apr 2023