Del Norte County Holidays

I’m leaving this review because of the condition I found the bathroom in when I checked in. I had to clean the toilet seat and the top of the toilet tank myself — there was blood along the inside rim of the toilet seat, the toilet and lid were dirty, and the tank was dusty. I didn’t report it at the time and just handled it on my own. Aside from that issue, the staff and everyone I interacted with were lovely, and the rest of the property appeared well‑kept. I just believe housekeeping did not do a thorough job preparing my room.

The hotel was amazing. The staff was less than helpful. They seem to expect that a QR code can replace human interaction. I normally expect a greeting along with a short brief on amenities and followed by "if you need anything please let us know". Instead I got. "Scan the QR code." The description of amenities was long and poorly written which required me, more than once to ask for clarification. When I check into a nice hotel after a long day of travel, I simply expect polite, welcoming and helpful. Not, get out your electronic device and figure it out.

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

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Overall, we had a great stay thanks to many of the incredible staff members. The valet team, bellmen, housekeeping, and the pool/bar staff were all outstanding! They were friendly, attentive, and genuinely made us feel welcome. Their excellent service was the highlight of our visit. Unfortunately, our experience with the front desk was disappointing. The air conditioning in our bedroom never worked properly. After reporting the issue, we were told an engineer had been sent to our room, but nothing changed. We ended up leaving the living room A/C running at full blast with the bedroom door open just to make the room comfortable enough to sleep in. The weather was extremely warm and humid. It’s unfortunate that such a significant issue wasn’t resolved, especially when the rest of the staff provided such exceptional service. The employees working valet, bell services, housekeeping, and the pool/bar truly deserve recognition! They made a lasting positive impression despite the unresolved room issue.