Exterior

Reviews of Sleep Inn Ormond Beach - Daytona

2.5 out of 5
Sleep Inn Ormond Beach - Daytona
170 Williamson Blvd, Ormond Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 434 out of 1006 reviews" "
Rating 8 - Good. 301 out of 1006 reviews" "
Rating 6 - Okay. 108 out of 1006 reviews" "
Rating 4 - Poor. 86 out of 1006 reviews" "
Rating 2 - Terrible. 77 out of 1006 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was nice, staff were nice.
Stayed 1 night in May 2024
Response from Vasu on 9 May 2024
Thank you Jill for your response.

10/10 Excellent

Carolyn, St George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and area was nice and seemed safe and fairly quiet during my stay. The staff when I checked in were very nice. They accommodated my need to stay on level one. The room was clean and updated and very comfortable. The breakfast was good and staff was helpful in restocking things as needed. I would recommend this as the price I got online was better than most others in the area. It got 8.2 out 10. That meant a lot to me and helped me decide to stay here.
Stayed 4 nights in Apr 2024
Response from Vasu on 9 May 2024
Thank you Carolyn for your positive feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 2 nights in May 2024
Response from General Manager on 8 May 2024
Dear James,Thank you for your excellent rating! We're delighted to hear that you found our hotel clean and our staff friendly. Providing a welcoming and comfortable experience for our guests is our top priority, and we're glad we hit the mark during your stay. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Lucky Rao General Manager

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Ryan,Thank you for your wonderful review and for loving our hotel! We're thrilled to hear that you had such a positive experience during your stay. Providing a comfortable and enjoyable environment for our guests is what we strive for, and we're glad to know that we hit the mark with you. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 Excellent

tawnaska

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the rooms
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Tawnaska,Thank you for your kind review and for choosing to stay with us. We're thrilled to hear that you loved our rooms! Providing a comfortable and enjoyable experience for our guests is always our goal, and we're delighted that we could meet your expectations. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know.Sincerely,Hotel Manager

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful
Stayed 1 night in May 2024
Response from General Manager on 5 May 2024
Dear Cathy,Thank you for the perfect rating and for highlighting our helpful staff! We strive to provide excellent service to all our guests, and we're delighted to hear that you had a positive experience with our team. We appreciate your feedback and look forward to welcoming you back for another great stay!Sincerely, Lucky Rao General Manager

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
First room had bad smell so asked for another room. Then they wanted me to access room through a website entry vs just a room key or pin. Website didnt work and it was very annoying. Lots of walking back and forth between room and front desk
Stayed 5 nights in Apr 2024
Response from General Manager on 5 May 2024
Dear Robert,We apologize for the inconvenience you experienced with accessing your room through the website entry system. This is not the standard of service we strive to provide. Your feedback is important to us, and we will address this issue to ensure a smoother check-in process for our guests in the future. We hope to have the opportunity to improve your experience with us in the future.Sincerely, Lucky Rao General Manager

10/10 Excellent

MARLON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and rooms were clean. No issue.
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear MARLON,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you found our hotel and rooms to be very clean and that you had no issues during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're glad that we met your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely, Lucky Rao General Manager

10/10 Excellent

MARLON

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff and rooms were very clean.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Marlon,Thank you for leaving us a perfect 5 out of 5 rating on Expedia! We are delighted to hear that you had a pleasant experience with our staff and found our rooms to be very clean. Your kind words are greatly appreciated, and we will be sure to pass along your compliments to our team. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Atronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Atronda,Thank you for leaving us a perfect 5 out of 5 rating on Expedia! We are thrilled to hear that you had an excellent experience during your stay with us. Our team strives to provide exceptional service and amenities to all our guests, and we are delighted that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Isaias,Thank you for taking the time to leave us a 5 out of 5 rating on Expedia! We are delighted to hear that you had a great experience during your stay with us. Our team works hard to ensure that every guest feels welcome and enjoys their time here, so your kind words are truly appreciated. We look forward to welcoming you back for another exceptional stay in the future.Sincerely,Hotel Manager

6/10 Okay

Lilith

Liked: Staff & service
The staff were really nice and the hotel seemed clean and nice, like a good deal for the price, but the pillow and sheets smelled like someone had slept on them and were all wrinkled smelling like sweat, like they had not changed the sheets from the prior guest.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 28 Apr 2024
Dear Lilith,Thank you for sharing your experience with us. We're glad to hear that you found our staff nice and the hotel clean and a good deal for the price. However, we apologize for the issues you encountered with the pillow and sheets. Your feedback is valuable to us, and we'll address this with our housekeeping team to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Manager

8/10 Good

Juan, ocala

Liked: Cleanliness, staff & service, property conditions & facilities
Good quiet convenient place to stay
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Juan,Thank you for your positive feedback! We're glad to hear that you had a good and convenient stay with us. Providing a quiet and convenient environment is important to us, and we're pleased that you found our hotel suitable for your needs. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience next time.Sincerely,Hotel Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was the loud music at the pool.
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Katherine,Thank you for your perfect rating and valuable feedback! We're glad to hear that you had an overall enjoyable stay. We apologize for the inconvenience caused by the loud music at the pool. Your comments will be noted, and we'll work on ensuring a more peaceful environment for our guests. We appreciate your patronage and hope to welcome you back for another fantastic stay in the future!Sincerely, Lucky Rao General Manager

10/10 Excellent

Brianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, staff was excellent, would stay again
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Apr 2024
Dear Brianna,Thank you for your kind words and excellent rating! We're delighted to hear that you found our hotel very nice and that our staff exceeded your expectations. It's always a pleasure to know that our guests had a great experience and would choose to stay with us again. We look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Janet,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there are any areas where we can improve and make your next stay even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Karlie

Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Karlie,Thank you for taking the time to rate us 5 out of 5 on Expedia! We appreciate your positive feedback and are delighted to hear that you had a great experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

Joseph

Stayed 1 night in Apr 2024
Response from General Manager on 5 May 2024
Dear Joseph,We value your business and thank you for taking the time to rate your stay at our hotel. If there is anything we can do to raise your rating from a 4 to a 5, please let us know.Sincerely, Lucky Rao General Manager

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Tatiana,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or any suggestions you have for us to maintain this level of excellence, please let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Wendy, DeLand

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Wendy,Thank you so much for your glowing recommendation! We're thrilled to hear that you had a fantastic experience at our hotel. Your endorsement means a lot to us, and we truly appreciate your support. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Lucky Rao General Manager

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good had a nice stay Everything I needed was so close nice room clean room not one problem this was my second stay and i plan on staying many more times in the near future
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Justin,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had a pleasant stay and that everything met your expectations. Providing a clean and comfortable room, along with convenient amenities, is our priority, and we are delighted that you plan to stay with us again in the future. We look forward to welcoming you back for many more enjoyable stays.Sincerely,Hotel Manager

8/10 Good

Sara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is super conveniently located. The room was small but clean. There were some minor cosmetic things that the room needed but it was good overall. Breakfast was decent there were no eggs or bacon but there were waffles, a toaster, microwave, etc. the only reason I did not give this hotel 5 stars is because there was a live roach in the room. The roach looked like it had been sprayed with pesticides so that’s good.
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Sara,Thank you for your feedback. We're glad to hear that you found our hotel conveniently located and that your room was clean overall. We apologize for any inconvenience caused by the cosmetic issues and the presence of a roach in your room. Please rest assured that we take such matters seriously and have taken immediate action to address them. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Lucky Rao General Manager

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only two things that was wrong was the time that it took to get me in the room i had a reservation so i just dont understand what took so long and the stair well was next to my room and every time someone used the stairs the door slammed hard it woke us up a few times but overall the room was excellent staff was kind
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Justin,Thank you for taking the time to share your feedback. We apologize for the delay in checking you into your room and the inconvenience caused by the nearby stairwell. We appreciate your positive comments about our room quality and kind staff. We value your feedback and will work on addressing the issues you mentioned. We hope to welcome you back for an even better experience in the future.Sincerely, Lucky Rao

2/10 Terrible

Benjamin John Dallas

Disliked: Property conditions & facilities
Train your staff on how to instruct guests to use the keyless entry.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Benjamin John Dallas,Thank you for providing your feedback about your recent stay with us on Expedia. We apologize for any inconvenience you experienced regarding the keyless entry system. Your comments regarding staff training on this matter are duly noted, and we will take immediate steps to ensure that our team is well-equipped to assist guests with using the keyless entry system effectively.We appreciate your valuable input, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was decent... a couple improvements could be made.... microwave didn’t work, shower smelled moldy, and windows could use black out curtains!
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Angela,Thank you for your feedback and perfect rating. We apologize for the issues you encountered during your stay, including the non-functional microwave, moldy smell in the shower, and lack of blackout curtains. We will address these concerns promptly to ensure a better experience for our guests in the future. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for an improved stay next time.Sincerely, Lucky Rao General Manager

10/10 Excellent

Q

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Quiet. Convenient.
Stayed 3 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Dear Q,Thank you for your feedback. We're delighted to hear that you had a nice, quiet, and convenient stay with us. Your satisfaction is our priority, and we appreciate your positive comments. We hope to welcome you back for another enjoyable stay in the future! Sincerely, Lucky Rao General Manager

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our stay was good. The staff was friendly and helpful. The rooms were clean. The beds just ok for comfort. The walls seemed pretty thin. Could easily hear the tv next to us. Overall a good stay but way overpriced because it was bike week.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Jay,Thank you for your feedback and rating. We're glad to hear that you had a good stay and that our staff was friendly and helpful, and the rooms were clean. We apologize for any inconvenience caused by the comfort of the beds and noise from neighboring rooms. Your comments are valuable to us, and we'll use them to make improvements. We understand your concerns about pricing during bike week and will consider adjustments for future events. We hope to welcome you back for an even better experience in the future.Sincerely, Lucky Rao General Manager

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to eatery
Stayed 3 nights in Feb 2024
Response from General Manager on 8 Mar 2024
Dear Barbara,Thank you for your review. We're glad to hear that our hotel's proximity to eateries was convenient for you during your stay. If there are any other areas where we can improve to earn a higher rating from you in the future, please let us know. We appreciate your feedback and hope to welcome you back soon.Sincerely, Lucky Rao General Manager

6/10 Okay

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a little slow but the property was well maintained and the price was very reasonable.
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Sandy,Thank you for your feedback. We apologize for any delay during the check-in process but are pleased to hear that you found our property well-maintained and the price reasonable. We appreciate your understanding and hope to provide you with a smoother check-in experience on your next visit. We look forward to welcoming you back in the future!Sincerely, Lucky Rao General Manager

6/10 Okay

Jean Carlo

Travelled with family and small children
Disliked: Property conditions & facilities
rooms with a strong smell of chlorine and wet carpets. bathroom without door. very simple breakfast.very noisy room you can hear everything from the next room
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Jean Carlo,We apologize for the inconveniences you experienced during your stay. Your feedback regarding the strong smell of chlorine, wet carpets, lack of bathroom door, breakfast quality, and noise disturbances is concerning. We will address these issues promptly with our team to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to provide you with a better experience in the future.Sincerely, Lucky Rao General Manager

4/10 Poor

Bonnie

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room didn’t have curtains so I asked for a new room. The front desk girl told me it’s OK you’re on the second floor. I just stared at her until she gave me a new room.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Feb 2024
Dear Bonnie,We apologize for the inconvenience you experienced with the lack of curtains in your initial room. It's essential that your accommodations meet your expectations, and we regret any discomfort caused. We're glad the front desk was able to provide you with a new room. We appreciate your understanding, and if there's anything else we can do to improve your stay, please let us know.Sincerely, Lucky Rao General Manager

6/10 Okay

John

Travelled with family
Liked: Staff & service
Good location for restaurants, grocery etc. The hotel itself was ok but didn't match the cost. 2 nights were 900$ 🇨🇦 most likely due to the Daytona 500. The breakfast was average, room was clean enough but had unfinished drywall repairs and coffee and supplies but no coffee maker. The staff were very friendly. I booked based on reviews but don't feel the stay was worth what I paid or met expectations.
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear John,We're glad you appreciated our convenient location and friendly staff. We apologize for any discrepancies between the cost and your expectations. Your feedback regarding room amenities and pricing during special events will be taken into account for future improvements. Thank you for sharing your experience with us.Sincerely, Lucky Rao General Manager

10/10 Excellent

Joy, Chesapeake

Stayed 1 night in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Joy,We appreciate your visit and the positive review you left us with (5 stars). It is very energizing. When we receive such high ratings, we are proud and are inspired to provide better service. I am excited to see you around again.Sincerely, Lucky Rao General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Idella was very welcoming. Breakfast options were limited but adequate and closed at 9:30am. Facility was clean. Front desk was always staffed. Booked for next year🏁
Stayed 6 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Karen,Thank you for your fantastic review and perfect rating! We're thrilled to hear that Idella provided you with a warm welcome and that you found our facilities clean and well-staffed. While we're sorry to hear that the breakfast options were limited, we're glad to know they were adequate for your needs. It's wonderful to hear that you've already booked for next year - we can't wait to welcome you back!Sincerely, Lucky Rao General Manager

2/10 Terrible

Todd

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
1. Bed springs were broken... I've never slept worse in a hotel. 2. No privacy blinds 3. Desk chair horrible 4. Shower door not fixed ... and I could go on.
Stayed 2 nights in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Todd,We apologize for the multiple issues you experienced during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations. Your feedback regarding the broken bed springs, lack of privacy blinds, uncomfortable desk chair, and shower door will be addressed with our maintenance team to ensure that immediate improvements are made. We appreciate you bringing these issues to our attention, and we apologize for any inconvenience caused. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Lucky Rao General Manager

8/10 Good

Earnest

Liked: Staff & service
Disliked: Property conditions & facilities
Very dated. Cannot access shower controls to preheat water without entering shower. Safety latch on door inoperative.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for choosing Suburban Studios Tallahassee near University for your recent stay and for taking the time to provide feedback on Expedia.We appreciate your valuable insights into the aspects that need attention. Rest assured, we will address the issues you've mentioned to enhance the overall experience for our guests.We hope to welcome you back in the future and provide you with an improved and comfortable stay.Sincerely,Hotel Manager

10/10 Excellent

Marni

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Marni,We are delighted to receive your excellent rating on Hotels.com! Thank you for choosing Suburban Studios Tallahassee near University for your stay. If you have any specific feedback or suggestions to share, please feel free to let us know. We look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended for price.
They site on web "buffet breakfast" and that includes a few different types of breads/starches (3 trays of biscuits, toast, waffle maker) as well as apples and some cereal which i didnt see much in way of milk for. Going to room first night, hallway on 3rd floor was sopping wet the entire night and morning. Finally saw fan in hall next afternoon. Room hadnt been dusted in good while as thick layer noted. Toilet was loose at the base and moving, paper holder was coming out of the wall. Room did not get cleaned entire stay.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Guest,Thank you for bringing these concerns to our attention, and we sincerely apologize for the issues you encountered during your stay. Your feedback is crucial to our improvement, and we are truly sorry for the lapses in cleanliness and maintenance you experienced. Rest assured, we will address these issues promptly to ensure they do not reoccur. Please accept our apologies for the inconvenience caused, and we hope to have the opportunity to make it right during a future stay.Sincerely,Hotel Manager

4/10 Poor

Joshua

Liked: Amenities
Nice hotel. Bed was hard as a rock.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Guest,Thank you for your feedback. We're glad you found our hotel nice, but we apologize for any discomfort you experienced with the bed being too hard. Guest comfort is our priority, and we appreciate your input. If you have specific preferences for future stays, please let us know, and we'll do our best to accommodate. Your satisfaction is important to us, and we hope to provide you with a more comfortable experience on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Marisela

Travelled with family, Travelled with family and small children, Travelled with partner
Todo limpio, súper bien ubicado
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Marisela,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that everything was clean and that you found our location to be super well located. Your positive feedback is greatly appreciated. If there's anything specific you enjoyed or if there are ways we can continue to provide an excellent experience, please feel free to share. We look forward to welcoming you back for another outstanding stay in the future!Sincerely, Lucky Rao General Manager

10/10 Excellent

Thyra

Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient location.
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Thyra,Thank you for the 5 out of 5 rating! We're delighted to hear that our location was convenient for you. We appreciate your feedback and look forward to welcoming you back for another positive experience in the future!Sincerely, Lucky Rao General Manager

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Alexander,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Lucky Rao General Manager

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 14 Jan 2024
Dear Mary,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Lucky Rao General Manager

4/10 Poor

Artur

Stayed 4 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Artur,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Lucky Rao General Manager

6/10 Okay

Analia G

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Analia G,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Lucky Rao General Manager

10/10 Excellent

Venecia, Fort Lauderdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great and the customer service was excellent.
Stayed 2 nights in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Venecia,Thank you for the 5-star rating! We're delighted to hear that you had a great experience and found the customer service to be excellent. We appreciate your positive feedback and look forward to providing you with another excellent experience in the future!Sincerely, Lucky Rao General Manager

4/10 Poor

Marie-Helene

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This place was very good before the pandemic. It wasn't so good this time. The fridge wasn't working. The room smells not goo. There was limited choices for the breakfast.
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Marie-Helene,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. We regret that the condition of the fridge and room odor did not meet your expectations. Rest assured, we have addressed these issues with our team to ensure improvements. Regarding breakfast choices, we appreciate your input and will review our offerings to enhance the overall guest experience. We value your patronage and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Lucky Rao General Manager

2/10 Terrible

S.

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DUMP DUMP DUMP DO NOT STAY HERE. HAD GUEST STAYING HERE 10 DAYS AND THEIR ONE WASHING MACHINE WAS BROKEN THE ENTIRE 10 DAYS. MY GUESTS HAD TO GO FIND A LAUNDRY MAT TWICE. HOTEL EMPLOYEE (MAID POSSUBLY) LIVED THERE WITH HER 4 KIDS WHO WERE HOODLEMS AND HAD RUN OF THE GUEST COMPUTER AND WERE RUNNING UP AND DOWN HALLS DURING ENTIRE STAY. ALSO TRASH ALL OVER PARKING LOT. ROOMS EXTREMEMY SMALL AND NASTY. POCKET DOOR FOR BATHROOM IT WAS SO SMALL FOR 2 DOUBLE BEDS. I WOULD NOT STAY THERE EVEN IF IT WAS FREE!!!
Stayed 10 nights in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Guest,We sincerely apologize for the challenges you and your guests experienced during your stay. Your feedback is valuable, and we take your concerns seriously. We regret any inconvenience caused by the broken washing machine and the disruptive behavior from other guests. Rest assured, we will address these issues to improve the overall guest experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Manager

6/10 Okay

Gisela

Stayed 2 nights in Dec 2023
Response from Hotel Manager on 13 Dec 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

6/10 Okay

Harold

Travelled with group
Liked: Staff & service
Bed was horrible my back was killing me after sleeping in the bed. Marijuana smoke on the entire floor. Around 8am loud banging. Definitely wasn't worth the price i paid.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 5 Dec 2023
Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. Your feedback is essential to us, and we take your concerns seriously. We regret that the bed did not meet your expectations and that you encountered disturbances on your floor. Please know that we will address these issues to improve the overall experience for our guests. If there's anything specific you'd like to share or if you have additional details, feel free to let us know.Best regards,Hotel Manager