Hello Akashdeep,We are happy to see you enjoyed your stay with us here at Nova Star Motel on the Lake. We hope to see you again should you arrive in the area.

Hello Andrew,We are glad to see that you enjoyed your stay here with us at Nova Star Motel on the Lake. We hope to see you again should you visit the area.

Thank you for the positive review.! We hope to see you back soon!

Good Evening Jerry,We are happy to hear that you enjoyed your stay here with us at Nova Star Motel on the Lake. We apologize for the issue with internet and we would thank you for bringing the issue to our attention.We hope to see you again should you arrive in the area.

Hello Ida, We are happy to hear that you enjoyed your stay with us here at Nova Star Motel on the Lake. Staff could have provided you with a coffee machine during your stay as we do have a limited supply available upon request. We do apologize if you did request one and were not given one to utilize. We hope to see you again should you visit the area!

Hello Jeremy,We are happy to see that you enjoyed your stay here at Nova Star Motel on the Lake. We hope to see you again should you arrive in the area.

Hello Michael, We are happy to hear that you enjoyed your stay with us here at Nova Star Motel on the Lake. We hope to see you again soon!

Hello Haley,We are happy to see that you enjoyed your stay here at Nova Star Motel on the Lake. We hope to see you again should you travel to the area!

Good Morning Mark, I appreciate you taking the time for a review, even though we did not met your expectations this time. I am sorry too hear that. The bathroom in you unit is one of the older ones and will be replaced in the next round of construction during off season. We are working on improvements one step at a time. Have a fantastic day.

Hello Sue,We are happy to hear that you enjoyed your stay! We hope to see you again should you visit the area.

Hello Michel,Thank you for staying with us, we hope to see you again on your next visit to the area.

Hello Carol,First, we would like to thank you for your review of our Motel. We are happy to hear that you found the beds clean and comfy.We apologize for the lack of air conditioning in the rooms. We are still working on renovations but with the busy season, it has been a little difficult at this time but we have been doing what we can at this time. Our breakfast hours are from 7am to 9am daily so we apologize if you came in when the breakfast was over. If the items you mentioned above were not handy, the staff would have had no problem suppling you with the items as staff is normally present in the office during this time.We are sorry to hear that you did not enjoy your stay with us and we thank you for the feedback so that we can address these situations so they do not happen again.

Good Morning Alex, My sincere apologies for this negative experience you have had during your stay. We have failed you on so many levels and I fully understand your frustration. We will work on all those issues, address them in the team and make sure this does not reflect anyone elses exerience in the future. We must do better. Kind regards,

Hello Debbie,We are glad to hear that you enjoyed your stay here at Nova Star Motel on the Lake. We are sorry to hear that you had issues with the internet service during your stay.We are currently still under going renovations so we appreciate the feedback from your review in regard to room lighting and outlets. We hope that these issues will be addressed and we hope to see you again soon!

Hello Anne,We are glad to see that you enjoyed your stay here at Nova Star Motel on the Lake. We are sorry to hear that you felt it was not clean to your standards and we will work hard at making sure this will not happen again in the future.We appreciate your feedback, hope you have a great day and we hope to see you again if your in the area.

Hello Anne,We are happy to hear that you enjoyed your stay here with us at Nova Star Motel on the Lake. We hope to see you again should you visit the area!

Hello Robin,We are sorry to hear that you did not enjoy your stay here at Nova Star. We apologize for the issues with the hot water. Staff are unable to inform guests of issues they are not aware of upon arrival. Once staff were informed, the issue was addressed. Thank you for booking with us and hope to see you again on your next visit to the area.

Hello Tim,Thank you for the review. We are currently still undergoing renovations but with the busy season it has been a bit of a slow process, but we appreciate the feedback.We are happy to hear that you enjoyed your stay for the most part and look forward to seeing you again should you arrive to the area.

Thank you for booking with us here at Nova Star Motel on the Lake. We are happy to hear the staff were friendly. Only our kitchenette rooms have a coffee maker located in the room. Staff do have extra coffee makers handy that can be provided upon request for the regular rooms. We are glad to see that you enjoyed your stay and we hope to see you again should you arrive in the area.

Hello Karine,We are sorry to hear that you did not enjoy your stay here at Nova Star Motel on the Lake. Our breakfast hours are from 7am until 9am daily.

Hello Sam,We are happy to hear that you enjoyed your stay here at Nova Star Motel on the Lake. We hope to see you again should you return to the area!

Hi William, I am sorry NovaStar Motel did not meet your expectations. We do not have a/c, that is correct, nor do we advertise anywhere that we do. Honestly, the "heat" is causing an issue 2 to 3 days every summer on average. Thanks to windows in the front and back and an almost constant breeze from the waters our guests sleep comfortably. We do offer extra fans for all rooms and I hope those were offered to you upon request. We have worked hard over the past years, since taking over the business. The unit you have stayed in got a new bathroom already and we will work on the finishing touches and the bedroom area next. One step at a time. Have a wonderful day.

Thank you, John! We appreciate you!Come visit again soon.

Hi Nicholas, Thank you for your 2 cents. I am sorry, we did not meet your expectations. We just got three truckloads of new furniture, we have some brand new renovated rooms and the entire outside got a facelift recently. The walkway looked too rough for my taste as well, but it has been painted already and looks great again. The goal is to have all rooms renovated, while keeping the old school motel vibes alive. The pandemic has thrown many rocks our way, but believe me - we never stopped. We appreciate your opinion and maybe we will see you in a couple years from now and blow your mind. ;)

Hello Elizabeth,We are happy to hear that you enjoyed your stay with us here at Nova Star Motel on the Lake. We hope to see you again should you arrive in the area.

hi there Catherine, i am so sorry to hear that you didn't have any blankets at your stay here at Nova Star Motel On the Lake, i hope you choose our hotel again and in the future would be a great stay for you as the blankets wouldn't be an issue. Again my apologies once again. ALB front desk

HI there Andrew, my apologies for the stay you had with us at the Nova Star Motel on the Lake. we are working hard in trying to have these issues addressed as we are working hard for renovations. I hope you can join us again and your stay will be nothing but perfect. Again my apologies. We will continue to work harder to make our guests stay more pleaseble. Thank you for choosing Nova Star Motel. Front Desk ALB

Good Morning Jean Christophe, My sincere apologies for the overcharge. Unfortunately, one of our newer staff had not noticed the virtual card information on file and therefore charged you in person upon arrival. On Monday, when back in the office, I would have caught the mistake and had definitely reached out to you to issue the refund. I am glad Keisha was able to do it while you were there. We don't keep money that is not ours. The overcharge also did not happen intentionally and staff will be reminded to pay extra attention to the prepaid bookings. I am sorry you feel this way. The WiFi password is displayed inside the room, but I agree with you on that. You should have been give the information during check-in. Regards,

Hello Mitchell,Thank you for the kind words! We are glad to hear that you enjoyed your stay. Thank you for booking with us at Nova Star Motel on the Lake.We hope to see you again on your next visit.

We appreciate you, Barbara. It's always great to get a detailed picture of our guests needs and wishes. Thank you so much.

Good Afternoon Denise, Thank you for your feedback regarding your stay.We are sorry to hear that breakfast was unavailable during your stay with us here at Nova Star Motel on the Lake. We apologize for any inconvenience this may have cause and we will do our best to ensure our breakfast options are available in the future for our guests.Thank you for choosing Nova Star Motel on the Lake.

Hey there sandi im so very sorry for your experince at the Nova Star Motel. I have addressed the problems you had on your stay here to our manager and hope that when you do come back, your stay would be more positive for you. Thank you for choosing the Nova Star On The Lake Motel.

Hello Roy, We are pleased to hear you enjoyed your time with us here, I am so glad that we were able to provide you with a comfortable stay ! We look forward to seeing you in the near future.Have a wonderful day

Good evening Kristin, thank you for the review. I'm so sorry to hear that you had some issues with the pillows. We do ensure that we have extra pillows in the office for requests relating to either comfort or issues like this, and the staff would be happy to replace pillows if the issues are known. Have a wonderful week and hopefully should you return we will not have an issue like that again.

Hi Todd i am pleased to hear you enjoyed your stay with us. We hope the next time you visit us we will have newly renovated rooms.Thanks so much

Hi William, Thank you so much for the great feedback. We appreciate it a lot. We do have more pillows for our guests upon request. I am sorry that the setup was not comfortable enough for your rest. We hope to see you again soon. Happy Sunday.

Thank you so much for the review! Have a wonderful rest of your summer.

Good Morning Ivan, I am very sorry to hear you were unhappy with your room. I checked you in personally and was at the office for quite some time after your arrival, fully available to discuss any issues. You did not mention any dissatisfaction when I walked you into your room and showed you around. We have had a small group of people having a barbeque and playing some music in the gazebo, so not right by your room. The volume was totally acceptable for an afternoon get together and I assured you that we are strict on our quiet time later in the day. We provide a barbeque for our guests to enjoy the nice view and their vacation. Those guests did not cause any trouble to anyone. Since you have signed an agreement with a third party, which is expedia, changes need to be made with that party. Yes, front desk personnel is not authorized to issue refunds in that case, since there are commission processes involved, etc. We are being very transparent on all booking channels about the exterior, interior and location of our property. We do not advertise having air conditioning in all of our units. The temperature in your room was good and a nice breeze was blowing that day. We have windows in the front and back of our rooms and the circulation that day was given. I am unsure what your expectations were and I am sorry they were not met. I hope you found a place to stay that suits your needs better. Have a good weekend.

Hello Stephane, Thank you for your feedback. I am happy to read that you find our staff friendly and helpful. They truly are and I will make sure they receive your feedback. I am sorry that your stay was disturbed by noise on multiple occasions. We only have one person staying with us as a longer term guest, who is an older lady that is very respectful and quiet. It must have been a regular guest and I will check my cameras to see if there is a good reason for me to ban this person. A 2/5 rating always hurts my hospitality heart a bit, but it is important for us, since there are some things that we can change to make everyone more comfortable. Have a great weekend.

Thanks so much for staying in our location we are thrilled you had a wonderful experince and hope to see you again!