Dattenfeld Holidays from £300

Very clean and accommodating. We arrived earlier then our check in. The staff allowed us to store our luggage.

Beautiful little hotel, perfectly situated to explore the city. Rooms are spotless. Breakfast is a treat and the staff and warm and friendly.

Do not stay here. When we booked this trip this was a Mercure Hotel. With no notification the hotel changed name and I wish I had acted on reading some reviews online after the change. The hotel is in a terrible location it is surrounded by empty and derelict buildings and does not feel safe especially at night. It is about 20 minutes by public transport to the city centre which is ok during the day but at night the road is not lit and there are quite often lone men hanging around. When we arrived we left our luggage as we were earlier than the 3pm check in and went out for a walk and some food. We returned at 3 to be told our room was not ready. They had problems with housekeeping and had no idea when our room would be ready. We were told we could wait in the bar or on the terrace. The bar was not open and unmanned. We were not offered even a drink of water as an apology. We waited almost an hour before requesting a downgrade to a room that was ready as we had tickets to an event. The room was ok. Very basic, no secure luggage storage and the door couldn’t be double locked from the inside. The only plus side was the bed was comfortable. Both nights it sounded like work was being done somewhere in the hotel. It was very noisy and not restful. Staff are unfriendly and unhelpful. I’ll be surprised if this hotel is still open at the end of the year. Hotels.com should consider removing it from their listing. We paid €320 for both nights and it was not worth that at all.

Lovely hotel, location fine, parking easy. Decent bar area. Only criticism is the self check in desk is a bit inefficient. Had two staff who could have done the check in, in seconds, stood there watching us fumble around. Self check in should exist for when staff aren’t around (late arrivals) or away from the mann check in desk to make more “slots available” during peak times. Having 3 computers and 2 staff telling people how to use the computers and not able to check you in on their own computer is just silly. We also had to queue to check out to get parking validated, which seems like something a computer system you had to use to pay for parking could have done during check in… didn’t ruin the stay but several of our party commented on how woefully inefficient the existing process is.