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Reviews of Holiday Inn Express & Suites Danville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Danville, an IHG Hotel
200 Shannon Way, Danville, KY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 334 out of 421 reviews" "
Rating 8 - Good. 60 out of 421 reviews" "
Rating 6 - Okay. 12 out of 421 reviews" "
Rating 4 - Poor. 8 out of 421 reviews" "
Rating 2 - Terrible. 7 out of 421 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynnette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful, especially in the breakfast area!
Stayed 1 night in Apr 2024
Response from jwh on 23 Apr 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was very clean. The bed was a bit high to get in and out of.
Stayed 1 night in Apr 2024
Response from JWH on 10 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express DANVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Ka yee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neat!!! Have a nice smell when we get into our room. Staff are super friendly and helpful.
Stayed 1 night in Apr 2024
Response from Karen F., Operations Manager on 5 Apr 2024
Thank you for staying with us and for taking the time to provide feedback. We hope to see you again soon!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Holiday Inn & Express is fairly new, maybe 7 or 8 years. It was very welcoming with update to date decor and VERY CLEAN. It might be one of the cleanest hotels I’ve ever stayed in. Everything about the stay was a 10/10! Well done!
Stayed 1 night in Mar 2024
Response from jwh on 25 Mar 2024
Thank you for taking the time to tell us about your experience at the Holiday Inn Express Danville.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Pratana, Tipp

Travelled with family
Liked: Property conditions & facilities
Great in all areas
Stayed 1 night in Mar 2024
Response from jwh on 12 Mar 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, clean and comfortable rooms, easy to get to and to get to other locations in the area. Good value. Great breakfast options and complimentary water bottles in the lobby.
Stayed 2 nights in Mar 2024
Response from jwh on 8 Mar 2024
THank you for taking the time to review our hotel. We greatly appreciate your feedback.

10/10 Excellent

DeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Breakfast was good, bed was comfortable, staff was very nice, and the pool was relaxing.
Stayed 2 nights in Feb 2024
Response from JWH on 26 Feb 2024
Thank you for taking the time to review our hotel. We appreciate your feedback. We are pleased to see that you enjoyed your stay with us.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JWH on 26 Feb 2024
Thank you for taking the time to review our hotel. We appreciate your feedback. We are pleased to see that you enjoyed your stay with us.

10/10 Excellent

Joe

Liked: Amenities, property conditions & facilities
Very clean and staff is friendly
Stayed 1 night in Feb 2024
Response from JWH on 26 Feb 2024
Thank you for taking the time to review our hotel. We appreciate your feedback. We are pleased to see that you enjoyed your stay with us and liked the interactions with our staff.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and very helpful.
Stayed 3 nights in Feb 2024
Response from jwh on 14 Feb 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback & are pleased to see you enjoyed your stay!

10/10 Excellent

Finley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance from outside side door with your room key card was very convenient
Stayed 1 night in Feb 2024
Response from jwh on 14 Feb 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback & are pleased to see you enjoyed your stay!

10/10 Excellent

Sara, Milton

Liked: Cleanliness
C
Stayed 1 night in Feb 2024
Response from jwh on 14 Feb 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback & are pleased to see you enjoyed your stay!

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jwh on 29 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front staff was very friendly and helpful! Room exceptionally clean and comfortable. We’ll plan to stay again!
Stayed 3 nights in Dec 2023
Response from jwh on 29 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

10/10 Excellent

Gabe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great clean and easy
Stayed 2 nights in Dec 2023
Response from jwh on 29 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

4/10 Poor

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities
This property is clean, the staff is friendly and the breakfast was decent, the beds were even pretty comfy but it is hands down the noisiest hotel I have ever slept in and I have traveled for work my whole career so I’ve stayed a lot of hotels. It’s like their skipped insulation when building. The walls are so thin we could hear the conversation and snoring from the room next door and the people above us sounded like a herd of elephants. We got very little sleep the two nights we stayed. It’s a shame bc the facility is in good shape and the staff is helpful but I wish I had read some of the negative reviews before staying and I would have known.
Stayed 2 nights in Dec 2023
Response from jwh on 29 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback! We apologize that your stay was not up to par.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jwh on 29 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
People were real friendly. Breakfast was surprisingly good for a free hotel breakfast. Rooms were roomy. Big plus in my book is i had control of the thermostat and it wasnt preset
Stayed 3 nights in Dec 2023
Response from jwh on 29 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jwh on 29 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

10/10 Excellent

Pratana

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Great service.
Stayed 1 night in Dec 2023
Response from jwh on 30 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from jwh on 29 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jwh on 29 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from jwh on 29 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.
Stayed 1 night in Dec 2023
Response from jwh on 29 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

8/10 Good

Steve

Nice
It was nice.
Stayed 1 night in Nov 2023
Response from jwh on 1 Dec 2023
Thank you for taking the time to review our hotel. We appreciate your feedback

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was supposed to be a handicap room. The onlything handicap about the room was it had a handicap grip handle to help get into the tub. The toilet was aa small toilet so it was hard to get up off of. The beds are too high. My husband had to help me get in bed. They are ridiculously high. Everyone was nice and the rooms were clean.
Stayed 3 nights in Nov 2023
Response from JWH on 29 Nov 2023
Thank you for taking the time to review our hotel. We truly appreciate your feedback. We would like to sincerely apologize that your stay with us was not up to par. If there is anything that we can do, please give us a call directly at 859-209-2928.

10/10 Excellent

David J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, Hanna made us feel right at home.
Stayed 3 nights in Nov 2023
Response from JWH on 29 Nov 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from jwh on 24 Nov 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

10/10 Excellent

Katherine

Stayed 1 night in Nov 2023
Response from jwh on 29 Jan 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met all our expectations for a Holiday Inn. The staff was especially pleasant and accommodating. This is our second stay in this hotel. We will likely stay here again when in the area.
Stayed 2 nights in Nov 2023
Response from JWH on 14 Nov 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid extra, got extra.
Stayed 1 night in Nov 2023
Response from JWH on 13 Nov 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make our stay incredible. They were so friendly and polite, also.
Stayed 4 nights in Nov 2023
Response from JWH on 7 Nov 2023
Thank you for taking the time to review our hotel! We appreciate your feedback.

10/10 Excellent

Christi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Oct 2023
Response from JWH on 7 Nov 2023
Thank you for taking the time to review our hotel! We appreciate your feedback.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and room was clean. Can't ask for much more
Stayed 1 night in Oct 2023
Response from JWH on 7 Nov 2023
Thank you for taking the time to review our hotel! We appreciate your feedback.

8/10 Good

Kandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JWH on 2 Nov 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities were excellent. Fitness room was well equipped.
Stayed 2 nights in Oct 2023
Response from JWH on 30 Oct 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

8/10 Good

Donald

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from jwh on 18 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express DANVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lloyd

Stayed 1 night in Oct 2023
Response from JWH on 12 Oct 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from JWH on 4 Oct 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

10/10 Excellent

FRANCIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly service, and great breakfast
Stayed 2 nights in Sep 2023
Response from JWH on 2 Oct 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

10/10 Excellent

BG

Stayed 1 night in Sep 2023
Response from JWH on 30 Oct 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

10/10 Excellent

Janet

Travelled with family
Our stay was absolutely divine!!! Wish you had a full Restaurant and Bar for us weary travelers. Being Danville has only a couple of sit-in establishments but being in hotel would be really more convenient. Will absolutely stay again. everyone was very friendly and courtious....
Stayed 8 nights in Sep 2023
Response from jwh on 2 Oct 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. We are glad ypu enjoyed your stay with us!

10/10 Excellent

Taylor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has nearby shopping and restaurants. It was very clean and the staff was friendly and helpful.
Stayed 1 night in Aug 2023
Response from JWH on 21 Sept 2023
Thank you for taking the time to review our hotel.

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Sep 2023
Response from jwh on 5 Sept 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

8/10 Good

Doug

Stayed 1 night in Sep 2023
Response from JWH on 22 Sept 2023
Thank you for taking the time to review our hotel. We appreciate your feedback.

10/10 Excellent

Lyndsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from jwh on 2 Sept 2023
THank you for taking the time to review our hotel. We apprecaite your feedback!

8/10 Good

Rhett

Stayed 1 night in Aug 2023
Response from JH on 18 Sept 2023
Thank you for taking the time to review our hotel. We appreciate your feedback.

8/10 Good

Crystal

Stayed 2 nights in Aug 2023
Response from jwh on 2 Sept 2023
THank you for taking the time to review our hotel. We apprecaite your feedback!

8/10 Good

Corrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good about my stay. Staff very friendly, lobby large and convenient. Room was clean. I love the in bathroom large dispensers of liquid hand soap, lotion, shampoo, conditioner and body wash. Room was appointed nicely and convenient. In room mini Keurig, 4 pods, tea and sugars. Area safe and fairly quiet.
Stayed 1 night in Aug 2023
Response from jwh on 22 Aug 2023
Thank you for taking the time to review our hotel. We greatly appreciate your feedback.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from JWH on 16 Aug 2023
Thank you for taking the time to review our hotel. We appreciate your feedback.