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Reviews of The Castle Hotel, a Luxury Collection Hotel, Dalian

5 out of 5
The Castle Hotel, a Luxury Collection Hotel, Dalian
No. 600 Binhai West Road, Shahekou District, Dalian, Liaoning

Reviews

9.0

Wonderful

Rating 10 - Excellent. 74 out of 108 reviews" "
Rating 8 - Good. 19 out of 108 reviews" "
Rating 6 - Okay. 7 out of 108 reviews" "
Rating 4 - Poor. 4 out of 108 reviews" "
Rating 2 - Terrible. 4 out of 108 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Junfeng, Scarborough

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A bit hard to get to, but overall the best hotel I've ever been in in every other category. Definitely booking again next year
Stayed 4 nights in Nov 2023

8/10 Good

Balaji, Evergreen

Travelled with family
Liked: Property conditions & facilities
I would have given 5 stars, however, our bathroom had mold (I am unable to upload pictures). I was shocked to see mold in the bathroom, we paid $400 on average per night and it was shocking the bathroom had mold. The rest of the room was great. We used the spa and it was run by a third party, the massage and facial were not great, the service was very pricey and it was underwhelming. We had lunch at one of the restaurants and it was good. As far as using the shuttle to do down (because it is uphill to get to the hotel) you have to use the shuttle which takes you back and forth. I appreciate the service, however, if you are down, you will have to call the hotel, unless you have an international call on your phone you cannot call the hotel since it is a local Chinese number, and also the service stops at 10 PM. Most of the days we had to take a taxi from downhill to the hotel. I wish they had the service running till 11:30 PM.
Stayed 4 nights in Sep 2023

10/10 Excellent

Kathy

Stayed 1 night in Jun 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service
Great place. Friendly staff, good airport shuttle service.
Stayed 1 night in Jun 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great staff!
Stayed 1 night in May 2023

10/10 Excellent

wayne

Fantastic, Hotel with Fantastic service I could not find any thoughts with this property.
Stayed 2 nights in May 2023

10/10 Excellent

Zhou

Stayed 1 night in Aug 2022

10/10 Excellent

Hui

Stayed 2 nights in Dec 2021

10/10 Excellent

Ming

Stayed 1 night in Sep 2021

8/10 Good

SHILIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

6/10 Okay

Zhengkun

Stayed 1 night in Apr 2021

10/10 Excellent

neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 2nd time at the castle and it just keeps greating better !!! What can i say, its just amazing. Try it !!!
Stayed 3 nights in Jul 2020
Response from sales manager on 8 Sept 2020
Thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian. Located on the lotus mountain, the hotel was dedicated designed with a German-Bavarian style architecture. The hotel features 292 guest rooms, 3 restaurants and 2 lounges, most of them has beautiful ocean view. Executive Chef and his team provides authentic Dalian gourmet along with international delicacies. Thank you again for your comments.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful hotel in great location with magnificent views
Stayed 1 night in Jul 2020
Response from Asst. Manager of Marketing and Communications on 8 Sept 2020
Thank you again for your stay and look forward to your coming again.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Awesome hotel with gorgeous decor and views. The staff was very friendly and helpful, my Wife and I will definitely stay here again.
Stayed 2 nights in Jan 2020

10/10 Excellent

TonyNie, Auckland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent condition and service! Good location as well
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Asst. Manager of Marketing and Communications on 21 Nov 2019
尊贵的客人您好,非常感谢您的喜爱和推荐。大连一方城堡豪华精选酒店带您共同探索大连的当地风情,发掘大连引人入胜的传统精髓,品尝大连回味无穷的美食饕餮。酒店豪华精选大使殷勤的期盼与您再次相聚!

8/10 Good

Gorden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel overlooking the ocean.
Stayed 3 nights in Mar 2019
Response from Asst. Marcom Manager on 4 Apr 2019
Dear Gorden, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian and for your complimentary note. The Castle Hotel was intended to showcase spectacular German-Bavarian Castle design, matched by opulent contemporary interior design in its guest rooms and public spaces alike. Your complimentary comments regarding our food offerings have been passed on to the culinary team who continuously strive to meet our guest expectations. Once again, thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian, and we look forward to welcoming you back in the near future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best
I had the best ever massage at this Hotel. The masseuse was professional and the room was soothing. The dinner menu covered different cuisines and all dishes were appetizing and presentable. Services were exceptional. However, I do not think that outside fast food deliveries should be allowed in this Hotel, it doesn’t go well with its image.
Stayed 2 nights in Feb 2019
Response from The Castle Hotel on 15 Mar 2019
Dear Hitoshi, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian and for your complimentary notes. Reimagined by WATG Exterior and HBA Interior Design, The Castle Hotel was aimed to portray German-Bavarian style castle architecture with opulent, contemporary interior design. Its location, on Lotus Mountain in Xinghai Bay, ensures spectacular ocean views from most of the guest rooms. We take note that you did enjoy the room facilities and services provided by our Luxury Collection Ambassadors. Once again, thank you very much for having been our guest and we look forward to welcoming you back in the not too distant future.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t know you had to have a swim cap for the pool. That would have been nice to know in advance.
Stayed 2 nights in Feb 2019
Response from The Castle Hotel on 15 Mar 2019
Dear Melanie, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian. Considering the health needs of our distinguished guests and sanitary conditions, our in-door swimming pool requires guests to wear swimming cap. We apologize for the inconvenience caused. Thank you for your kindly feedback, we wish to meet you again at The Castle Hotel in the near future.

10/10 Excellent

Kyllikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantasy dream
Beautiful hotel
Stayed 3 nights in Jan 2019
Response from The Castle Hotel on 15 Mar 2019
Dear Kyllikki, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian and for your complimentary note. The Castle Hotel was intended to showcase spectacular German-Bavarian Castle design, matched by opulent contemporary interior design in its guest rooms and public spaces alike. Once again, thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian, and we look forward to welcoming you back in the near future.

8/10 Good

Kyllikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Magnificent property, terrible staff, rooms very poor lacking thermostat to control heat/AC. Nothing close to a five star rating.
Stayed 1 night in Jan 2019
Response from Ass.Digital marketing manager on 12 Jan 2019
Dear Sir / Madam Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian again for your recent visit to the city. Reimagined by HBA Interior Design, The Castle Hotel boasts an opulent, contemporary design where each detail is telling a story. However, we would like to extend our most sincere apology for the unpleasant experience that you have encountered during your recent stay. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dalian.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Eddy, Toronto,Ontario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient land famous location, excellent services, and wonderful food,food and themes
Stayed 1 night in Nov 2018

6/10 Okay

Alex, Toronto

Liked: Cleanliness, property conditions & facilities
Premier tourist location with convenient access to Xinhai Square abd Binhai Road. English service limited at times. Many non-resident guests enter the property and take photos. Breakfast food service very mediocre from 45 minutes before closing. Food sometimes not replenished even from 30 minutes remaining in service time. Late night in room dining mediocre. Ceasar Salad lettuce was not properly washed of soil / dirt. Visible brown spots. Serving cart lacked a table napkin. All other criterion were superb i.e. housekeeping, business center service and fitness center. Phenomenal spa retreat.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has a good view
A very good hotel. However, the pool is for maintenance during my stay of 4 days. Wish to get the maintenance notice before my arrival.
Stayed 4 nights in Sep 2018

2/10 Terrible

Sunnie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bath tub cap not working. Restroom was full of bad smell. I saw hair on the floor and in towels. The soundproofing facility was too bad. Not going back to this hotel again!!
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel service is not as good as its hardware
Hotel hardware is fine, but the service was not good at all - only 3 people work in the front desk for checking in and out, guests have to line up for a REALLY LONG time; Hotel locates on the hill, the service car that supposed to send guests downhill sometimes got cancelled because they’re too busy; Lobby is crowded and noisy, it’s more like a tour place instead of a 5 star hotel
Stayed 1 night in Aug 2018
Response from Asst. Manager of Marketing & Communications on 27 Aug 2018
Dear Sir/Madam, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian on your recent visit to the city. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any inconvenience caused during your recent stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dalian.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Yuki S on 8 Aug 2018
Dear Guest, thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian, and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience and highly recommend to others
We stayed two nights in this grand hotel recently. The ocean view facing the bridge is fantastic, especially after sunset when lights are on. Interior design is European style and so beautiful. The staffs are friendly and helpful. The room is clean and adorable. A memorable life time experience and would highly recommend it to others.
Stayed 2 nights in Apr 2018
Response from Yuki S - Asst. Marcom Manager on 4 May 2018
Dear guest, thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian.Reimagined by WATG Exterior and HBA Interior Design, The Castle Hotel features German-Bavarian style castle architecture and boasts an opulent, contemporary design indoor. As the first The Luxury Collection hotel in Dongbei, China, we ensure to provide dedicated experiences to each guest. Thank you for being our guest and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing style and rooms
Amazing hotel with very helpful staff and good restaurant/bar choice. Strangely many are not open on Monday evenings. The view from my “Mountain View” Room was not good, but no big deal. M
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must!
This is one of the most incredible hotels i have stayed in. Room was huge, bathroom amazing, chandeliers everywhere. You will not find better value for the quality anywhere. Fairytale castle and i shall return
Stayed 1 night in Nov 2017

8/10 Good

Pan

Liked: Staff & service, property conditions & facilities
Convenient hotel
Great location and service. However, there were some unknown charges to my card when I check out. No receipt was provided so I have to call back and check on those charges. Pillow need improvement.

10/10 Excellent

gogoplata, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view (ocean facing rooms).
Great looking hotel, can't fault it apart from expensive restaurants.

10/10 Excellent

yujun, Foshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The electricity had been cut off during our stay

8/10 Good

yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and enjoy the days stayed

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the lifetime experience
Best hotel in Dalian Everything is just so perfect at the hotel. All staff can speak great English too.

6/10 Okay

???

Travelled with group
ホテルから、出入りには、 坂道を10分以上歩かなくてはならない為 タクシーかマイカーか必要。
Stayed 2 nights in Feb 2024

10/10 Excellent

MASAHITO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

SHIJIE

Liked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

yingyi

Stayed 1 night in Dec 2022

10/10 Excellent

Hua Wei

Stayed 1 night in Dec 2022

4/10 Poor

WENYUAN

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错
整体不错,风景很赞
Stayed 2 nights in May 2021

10/10 Excellent

XUEJIAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

yukihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
このホテルは、全てが最高でありました。中でも驚いたのはナポレオン3世様式の美術館級のビュッフェキャビネットがありました。ホテルの内装と調和し良い雰囲気でした。ホテルのスタッフのサービスもとても良かったです。また、来たいと思います。ありがとうございました。
Stayed 3 nights in Dec 2019