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Reviews of Unaytambo Boutique Hotel

3 out of 5
Unaytambo Boutique Hotel
Pasaje Romeritos 402, Cusco, Cusco

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 66 reviews" "
Rating 8 - Good. 21 out of 66 reviews" "
Rating 6 - Okay. 5 out of 66 reviews" "
Rating 4 - Poor. 0 out of 66 reviews" "
Rating 2 - Terrible. 3 out of 66 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hugh

Stayed 1 night in Jan 2024

10/10 Excellent

Hugh

Stayed 1 night in Jan 2024

10/10 Excellent

ALEX

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful during our stay. The location was perfect to get around Cusco. The property is very cozy and met all of these travellers needs. Highly recommend staying here. The breakfast was a huge bonus!
Stayed 3 nights in Jan 2024

8/10 Good

Behram, Pepper pike

Travelled with family
Liked: Amenities
We thoroughly enjoyed the hotel. Staff is absolutely excellent, very friendly and accommodating. The hotel is well located in the Historic Central District. The hotel is a little old but relatively well maintained. I’d recommend it.
Stayed 5 nights in Dec 2023

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. Breakfast was included and was simple but great. The price per night was economical. I would stay here again.
Stayed 5 nights in Dec 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super cute tambo!! Staff (John in particular) was so helpful. Breakfast each morning, coca tea all day long, safe, great location….. we really enjoyed our trip to Cuzco!! So many beautiful things to see and do!!
Stayed 4 nights in May 2023
Response from yes on 21 Jul 2023
Dear ChrisHope that you enjoyed your time in our hotel, we miss you!!!KindlyUnaytambo Hotel

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk helped us with EVERYTHING, from storing our bags when we went to Machupicchu, to breakfast, to late night pizza ordering. The establishment was clean, and we felt safe. Amazing building with Incan wall base, with colonial upper. Unique and special.
Stayed 1 night in May 2023
Response from yes on 21 Jul 2023
Dear ChristopherNice to hear this from you, hope you can come back and stay with us.Warm regardsUnaytambo Hotel

8/10 Good

Yu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated conveniently near city center and walking distance to most attractions. The hotel itself is a historic building. Staff were very friendly. Rooms were clean and they did and excellent job with housekeeping. Breakfast was quite basic but if they would help pack a bag of fruit and sandwich if there is an early tour and we would missed the regular breakfast. Few caveats: 1. Hot water is not 24/7, and it doesn't get very hot. 2. It's an old building, the floor creeks and could hear that clearly at night time 3. Breakfast said to start at 6am, but it would take until 6:30 to be fully ready.
Stayed 3 nights in Sep 2022

8/10 Good

Yu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting hotel in a historic building and at a convenient location. 10min walk to the main square. Very friendly staff. Room is spacious and mostly comfortable. A few caveats: 1) breakfast should start at 6am but not ready until 6:30. 2) hot water is not 24/7, outside of evening/morning hours need to ask staff. 3) floor creaks badly, can hear neighbors if they walk in middle of night.
Stayed 1 night in Sep 2022
Response from yeshica on 10 Sept 2022
Dear YuReally sorry for inconvenients and many thanks for your comments wich help us to improve,KindlyYeshica Mena

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay
Enjoyed the stay. Very basic. Would recommend to others.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great service, lovely staff!
Stayed 1 night in Jun 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful hotel choice in Cuzco
Unaytambo Boutique Hotel is situated in an old colonial building based on superb quality Inca foundations. Our room was spacious and comfortable. All the hotel staff were friendly and helpful. Breakfast provided a reasonable range of sweet and savoury items with cooked eggs/omelettes available on request. The hotel is close to the centre of Cuzco and there are plenty of excellent restaurants and historic attractions available within a short walk. Much more characterful than some of the chain hotels in the city.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Excellent customer service. Love the early breakfast.
Stayed 4 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel did not have our reservation and has no family room for us. We had to stay in 2 separate rooms
Stayed 1 night in Apr 2018

10/10 Excellent

Beth , NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, Colonial Hotel Close to Everything
This hotel was such a pleasure to stay in. The staff was very accomodating. The rooms were spacious , with gorgeous hard wood floors , and peruvian art and textile furnishing. I can't say enough positive things about this establishment .
2nd floor accommodation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Nice boutique hotel in a great location. We got the superior room which had lots of space!

2/10 Terrible

Leah, Colombia

Disliked: Staff & service
All but ruined the trip to Cusco
They didn't have my 3 night reservation on file from Hotels.com (although I had email confirmation) and one of the nights did not have any vacancy. They were quite unaffected by the idea that a woman and her six year old daughter did not have a place to stay. Their response was a mere shrug and statement "We didn't receive your reservation, what are we supposed to do?" The internet was terrible, without cell service or wifi, I couldn't call to make other arrangements as I kept getting disconnected. I was traveling with a larger group and two of the other people were also staying here. I was able to have a third bed put in their room (for a charge which took 2 days of negotiation to remove from my bill) and my daughter went to stay with other people in a better hotel with more space. Everyday I had to change rooms, they gave assistance if they happened to be available, but most of the time the one or two people working was occupied elsewhere. This also required a lot of waiting to get let in and out of the front door, waiting for a room to be vacated, waiting to ask someone to bring a glass of water to breakfast, etc.

10/10 Excellent

Jana, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place
We were a group of 8 & found this place to be very cozy and it felt like a home rather than hotel. The rooms surround the courtyard which in the morning is so sunny & warm; the perfect place to relax before a busy tourist day. The rooms we had were all lovely and quiet as the hotel sits off of a busy street. The staff booked dinners for us, they set up drivers for us, they couldn't do enough for us. They even had breakfast ready for us when we had a very earlier pick up to start the Inca Trail. Overall it was a great experience & we will definitely refer and hopefully get back for another stay!

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
staying in a bit of history
The taxi pick up from the station was very friendly and didnt charge us extra to bring us to the atm and restaurant to have dinner after sending us to our hotel. We didnt have any more cash left with us and he needed to collect payment on the day. Hotel staff friendly enough. If you want to stay in a hotel with a bit of history, this is really cool and within walking distance to plaza des armas. One negative point is that when we asked for a late checkout, they immediately told us it was chargeable.

8/10 Good

Carlos, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location
Great location, great building however there is some room for improvement to make this "Boutique Hotel" great!

2/10 Terrible

Chris, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, didn't get our double room
Booked in advance for two nights either side of our Inca Trail trek for a double room for our honeymoon. Got a twin room both nights, all the doubles were taken. While I appreciate we weren't staying there long, I expect what I've booked, especially for my honeymoon! Shame, as the staff were very helpful and the rooms were lovely. Be aware if you are booking the same.

10/10 Excellent

NK, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room with perfect cleanliness
The room I stayed was small but very clean and comfortable with simple and lovely design. Hotel staffs speak perfect English and are very friendly. They offered me to keep my luggage during my trip to Machu Picchu as well as gave me morning call at 4am. If you look for a comfortable room with reasonable price I'd recommend this.

10/10 Excellent

arh/rwh, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An historic jewel and exceptional staff
This was a lucky find as we ventured back to Cusco one evening after visiting Machu Picchu. The rooms are large & lovely, situated around a tranquil open air courtyard, where you can opt to enjoy breakfast or relax and catch up on email. (We did both.) This historic hotel is on a small pedestrian street and has original thick adobe/stucco walls so there was virtually no city noise in the room or the courtyard even though you are across from the Plaza Santa Domingo and nearby Qorikancha. The staff were delightful and infinitely helpful as we had to recover a lost bag from the trip as well. Would definitely return.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very friendly staff but accommodations are lacking
If you decide to stay at this hotel, make certain to take a shower at an off time. I made the mistake of waiting until the morning when I got a dribble of water. Also, there was no heat in the room. The hotel itself looks very nice and the staff is very knowledgeable and friendly. Location is also very close to the main plaza. I also received email in advance regarding my airport pickup. Nice touch as I was traveling alone and didn't know how to get into town. As long as a hot shower in the morning and heat is not required for you, this is a pleasant stay.

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, wonderful staff
Location is only a couple of blocks from the Plaza de Armas, a big plus. The receptionist was lovely, gave us tea while our room was readied, and arranged a free transport to the airport for the next morning. Rooms were chilly this time of year... old thick stone walls, but ours came with a heater and it warmed up quite quickly.

8/10 Good

eva, USA

Liked: Cleanliness, staff & service
good location,
not good if you have allergies, it is and old house

10/10 Excellent

Rebecca, Toronto, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unaytambo Hotel, April 2013 visit
Amazing, helpful service. Appreciate the airport pick-up. Breakfast was consistently great, with a great offering of breads, fresh fruit and fruit smoothies, tea, coffee, and fresh eggs cooked on request. We had the triple superior room, which was undoubtedly superior. Extremely spacious and could actually fit 4 people easily. Will definitely recommend.

10/10 Excellent

janedalice, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service!
Prior to arriving, e-mails were answered quickly with all and any information asked for. Upon arrival the staff was so very helpful with any request. They arranged a tour guide for us on short notice, working day of our arrival into the next morning as we requested someone who spoke English. He was wonderful! Everything was clean. The included breakfast was more than adequate to start the day. We felt safe walking around the area at night as well as during the day. I believe some reviewers stated to bring ear plugs due to noise. We were on the second floor between the courtyard, which was lovely, and the street (no cars), and experienced no noise whatsoever. I would highly recommend a stay here.

8/10 Good

Stephanie, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, amazing rooms, great athmosphere
The only recommendation I want to give is to be more careful with washing clothes. We gave them clothes to wash and they shrinked some items. Please be careful about this. The rest was great!!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, very nice and very good attent
Very good location, very nice and very good attention. The only criticism is that breakfast could be a little more variety.

10/10 Excellent

Dawn, Iowa, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mid range hotel!
This was the perfect hotel for our needs. Clean, interesting room, great location, very helpful, courteous and friendly staff, very nice breakfast. Also, we enjoyed the architectural history of the building. Although not a luxury or "high end" hotel, we would highly recommend for travelers looking for clean, friendly, interesting and comfortable mid-price accomadations in Cusco.

2/10 Terrible

Sandeep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad hotel
Please do no stay here. no room heaters, only useless plug in heaters, you can barely get in the bathroom. I'd rather stay happily in a Super 8 motel in the US.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and atmosphere.
Great boutique hotel, awesome service, very friendly and helpful always welcome when traveling by yourself. If you provide your flight info they pick you up from airport. Rooms are nice and clean, good breakfast, save area to walk around and close to everything! actually you will be at the center of the historic area, the hotel itself its very interesting sight. I wouldn't stay anywhere else in Cusco, this is it.

8/10 Good

Juergen

Liked: Cleanliness, staff & service, property conditions & facilities
Gutes Haus in zentraler, ruhiger Lage. Viele Sachen fußläufig erreichbar.
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

shin

Stayed 2 nights in Mar 2023
Response from Unaytambo Team on 25 Mar 2023
Thank you!!!... well miss you.Kindly

10/10 Excellent

MAURO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel charmoso e cheio de história
Hotel muito charmoso, de frente para o principal ponto turístico de Cusco, Corycancha. Pessoal muito solícito e amigável. 5 minutos a pé para a Plaza de armas.
Stayed 3 nights in Oct 2022

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grata experiencia.
Buena experiencia. Estupendo servicio del personal. Buena ubicacion. Buen precio. Desayuno agradable. Ambiente agradable en general.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melhorar cafe da manhã
Poderia ter uma opção de café da manhã na madrugada pois os passeios saem próximo das 4 da manhã. Durante o café da manhã o café é essência e não coado.
Stayed 3 nights in Sep 2019

10/10 Excellent

Cristhiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estada em Cusco, base para Machu Picchu
Em viagem ao Peru, com destino final a Machu Picchu, nos hospedamos no Unaytambo por 5 noites e a experiência foi excelente!! O hotel fica numa construção histórica - originalmente Inca e depois Espanhola - com quartos amplos, charmosos e confortáveis. Oferece café da manhã desde cedo, aos que saem de madrugada para passeios, e sempre tem disponível chá de mate que ajuda na aclimatação aos 3.300mts de Cusco. Em nossa estada nos forneceu apoio na contratação de tours e traslados, bem como na recomendação de passeios e restaurantes pela cidade. Deixamos nossas malas no hotel quando fomos a Machu Picchu e na volta já estavam em nosso quarto, o que facilita bastante a logística da viagem. O staff é super gentil e atencioso e a localização é ótima - próximo da praça principal (Plaza de Armas), numa travessa tranquila e silenciosa. Recomendo!
Stayed 3 nights in Sep 2019

10/10 Excellent

Cid Atusi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia
Excelente estadia. Equipe atenciosa e prestativa. Ótima localização.
Stayed 1 night in Mar 2019
Response from ADMINISTRACION on 13 Jun 2019
AGRADECEMOS SU VISITA A NUESTRO HOTEL , EL PERSONAL LE DESEA UN PRONTO RETORNO.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
gemütliche stillvolle Anlage mitten in der Altstadt. Kleines Badezimmer.
Stayed 2 nights in Mar 2019
Response from ADMINISTRACION on 25 May 2019
AGRADECEMOS SU VISITA A NUESTRO HOTEL , EL PERSONAL LE DESEA UN PRONTO RETORNO.

8/10 Good

Brenda Espinoza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi estadía en Unaytantambo
Bonita y amplia habitación, fuimos 3 amigas y estuvimos súper contentas, nos gustó mucho su estilo colonial, con bases incas, todo súper limpio, su ubicación es súper estratégica y el personal todos muy amables.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent location. Unaytambo staff are very friendly and helpful, Mr Juan Carlos in particular. Great choice.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
見た目、ロケーション、設備よし
サンペドロメルカドまで徒歩15分が決め手。コリカンチャに隣接。入り口は小路にあり見つけにくいが、インカ時代の建築を残してるようでクスコらしさを味わえる。室内は、シャワーの湯量が若干少ない。濡れたものを乾かせる板(すみません、名称不明です)があり、洗濯物を乾かすのに便利。
Stayed 1 night in Sep 2018

6/10 Okay

HENRIQUE

Liked: Cleanliness, staff & service
Disliked: Room comfort
Honesto.
O hotel fica a 300 metros da praça central, o que é positivo. O staff é atencioso. Mas há problemas de conforto na hora de dormir. Meu quarto, por exemplo, tinha uma clarabóia e as 5 da manhã eu estava com luz na cara. Os travesseiros são péssimos. Mas com o staff atencioso, no segundo dia colocaram um pano escuro na clarabóia, facilitando para dormir. Tive que pedir algumas toalhas de banho para colocar embaixo dos travesseiros e deixá-los ao menos numa altura que não desse torcicolo.O café da manhã era razoavel, ser em ovos, paes, frutas, suco, queijo e presunto. Enfim, é um nota 3 de 5. Os quartos são charmosos. Agora, se valer na sua avaliação o fato de ser construído sobre um sítio histórico e manter sua porta inca, isso vale uma estrelinha a mais. Mas nao me fez dormir melhor.
Stayed 3 nights in Sep 2018

10/10 Excellent

Carmen, Guadalajara, Jalisco, México.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable con excelente trato de personal.
Brindan muy buen servicio e información turística de lo que se les solicite, proporcionan apoyo en indicaciones con mapas y ubicación, costos y servicios. Es un sitio estratégico para visitar la plaza principal, la catedral, el museo , el mercado de artesanías donde tienen varias alpacas vivas, buenos restaurantes como el Limo, donde me proporcionaron un bolsa con hielos para evitar la inflamación de mi rodilla, de una caída que sufrí, además de disfrutar de un riquísimo ceviche y bebidas muy frescas, y otro platillos típicos deliciosos. Hay para todos los bolsillos, no puedes quedarte sin probarlo.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel!
Hotel com localização muito boa e equipe de funcionários extremamente simpáticos!
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito agradável
Bom hotel, com pátio interno muito agradável, excelente localização, funcionários todos muito simpáticos e prestativos, recepção excelente!
Stayed 3 nights in Aug 2018