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Reviews of Home Hoteles - Casa Arcopunco

3 out of 5
Home Hoteles - Casa Arcopunco
Calle Arcopunco 631, Cusco

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel in Cusco with the worst service This hotel should not even be rewarded a one star. It is dirty, the rooms have no windows and the standard of amenities and space in the rooms is worse than a below average hostel. The location of the hotel is at least a 30 minute walk - uphill, to the centre of Cusco. The breakfast is a piece of 3 day old bread, juice that has been sitting out for hours in the heat and a coffee machine which refills every hour.
Stayed 7 nights in Sep 2019

8/10 Good

Angela, Salt Lake City, Utah

Liked: Cleanliness, staff & service, property conditions & facilities
They gave me a spacious room. Bigger than what I needed. Nice hot showers. Good breakfast. Good location. Lots of stairs. Room was cold. Heater didn't work. Coldest place I stayed while in Cusco.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Aug 2019
Response from Verónica Venero on 2 Oct 2019
Estimado huésped. Gracias por tomarse su tiempo para calificar. No s hubiera gustado mayor detalle para poder mejorar los aspectos que no le agradó mucho. Atte,

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night in Cusco
Entrance is a bit dim and faded but every other aspect is great. Pleasant staff and nice comfortable room and comfortable bed made for a very nice stay.
Stayed 1 night in Sep 2019
Response from Verónica Venero on 4 Sept 2019
203/5000 Dear guest, thank you for taking your time and writing to us, we are attentive to your comments in order to improve and wait for you again. Attentive greetings, Veronica Venero Quality coordinator

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuzco 2019
Nearby everything, small super clean rooms, attentive staff, breakfast was buffet style.
Stayed 2 nights in May 2019
Response from Best regards Home Hotels on 22 Aug 2019
Dear Miriam, thank you very much for your preference, we are here to serve you whenever you like.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 2 nights in Aug 2019
Response from Franko on 21 Aug 2019
Estimada huesped, Muchas gracias por su calificación, esperamos vuelva pronto. Atentos saludos

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
very basic hotel within walking distance to the centre of cusco. Great for value, less exciting for amenities. Breakfast was not worth sticking around for but as I seemed to be the only person staying in the hotel I'm not surprised. Hotels as quiet as this one should probably offer al a carte breakfast rather than buffet...
Stayed 1 night in May 2019
Response from Verónica Venero on 4 Jul 2019
321/5000 Dear guest, thank you for your honest opinion. We have taken into account your comments. The dining room environment is a large space and seems empty. Sometimes guests leave very early to their excursions. I'm sorry that the breakfast was not for your liking. Attentive greetings, Verónica Venero - Quality Coordinator

8/10 Good

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and nice hospitality
Good value for money the hotel is conveniently located, the room has what you need, comfortable bed, hot shower, adequate wifi and was quiet the reception warm and hospitable, they even packed us a breakfast for our early flight. Muchas gracias 😊
Stayed 1 night in May 2019
Response from Verónica Venero on 28 May 2019
Dear guest. I appreciate your comment about our hotel. It makes us feel proud that he felt comfortable and that the staff has taken good care of him. Best regards, Verónica Venero Quality Coordinator

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Verónica Venero on 20 Mar 2019
Estimado huesped, muchas gracias por su calificación. Atentamente, Verónica Venero-Coordinadora de Calidad

8/10 Good

Javier, Montevideo Uruguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, clean and quiet. Close to the Plaza de Armas, about 6 blocks. The staff very nice and helpfull. The breakfast not excellent, acording with the price you are paying for. I will recommend it. We will be back.
Stayed 1 night in Oct 2018
Response from Verónica Venero on 24 Nov 2018
Dear guest. Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay at the hotel and we hope to have it again. Atte, Team Home Hotels

8/10 Good

Tracy

Shelter and WiFi
I booked this hotel due to the proximity to our tour agency. We needed a one night stay before we left for our excursion. We were delighted to be able to check in really early (for an extra fee). The hotel is pretty bare bones, but we just needed a place to stay after being awake and traveling for over 24 hours. We had to leave very early in the morning and they did not offer early breakfast like other hotels. The staff were friendly and we were able to leave our bags while we were gone. The WiFi seemed to work just fine. The shower water never got hot, but it was warm. The bed was comfy. As with every other hotel we stayed in in Peru, it was loud. Music, talking, noise from nearby businesses, some random lady singing for hours, it was all very annoying when you’re trying to rest. Overall, it provides shelter, but I likely would not choose to stay here again.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay in Cusco
The hotel is just about ten minutes walk from the Central Plaza (Plaza de Armas); not in a busy area but not too far out. Hotel staff were all great. I had requested a taxi, and they not only arranged, but when I boarded the taxi they called the driver and asked him to have ME talk with them directly to make sure he picked me up. I was very Impressed with their concern for perhaps my safety or may be just their excellent customer service standard. When I arrived at the hotel, they first offered to me cocoa leaf tea with the advice to not go out for a couple of hours for the body to get adjusted at 11,000+ feet. Room was very clean and nice. Free breakfast was excellent - they had made to order eggs, however guests wanted; plus fruit, cereal, bread, juice, coffee, etc.WiFi was good. I had a great stay in Cusco at this hotel.
Stayed 1 night in May 2018
Response from Verónica Venero on 17 Aug 2018
Dear guest, thank you for taking the time to share your experiences and recommend our hotel and thank you for giving us that rating, we are comforted to know that you had a good stay at the hotel. We hope to see you again soon. Best regards.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Location was great, close enough to the plaza for a pleasant walk and also see some non tourist areas. The hotel is clean. Our family had 2 rooms, both were large, with comfortable beds. Showers were hot. There is a nice courtyard. The staff was very helpful, we were provided a sack of snacks one morning when we left the hotel at 5:30 a.m. The receptionists were very helpful. I would recommend this hotel.
Stayed 2 nights in Jul 2018
Response from Verónica Venero on 4 Aug 2018
Dear guest. Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay at Casa Arcopunku, we hope to see you again soon. Best regards, Verónica Venero Quality coordinator

10/10 Excellent

Ed , new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and excellent for the price.
We got there at night and were worried as the outside was a little dark. But once inside it was great! The rooms are big, the bathrooms are ok.
Stayed 1 night in Dec 2017
Response from Verónica Venero on 20 Dec 2017
Dear guest, very pleased with your comments, it gives us great satisfaction to know that we are doing a good job, thank you for your time. We will take your observations into account to continue improving, we hope to see you again. Cordial greetings, Equipo Home Hoteles

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
전반적으로 만족합니다
사진보단 별루입니다. 집을 개조해서 호텔로 한것같아요. 4인실이 단독룸에 방 2개, 화장실, 거실이 있어 넓고 집처럼 편했습니다. 아르마스 광장까지 걸어서 10~15분 걸려요. 물은 따끈하지 않아 샤워할때 조금 춥습니다. 아침은 기본 빵, 햄, 커피, 과일 2종류, 요거트, 씨리얼 입니다. 서비스는 요구하면 왠만한건 잘들어주지만 직원들의 영어가 좀 아쉽습니다. 바디랭귀지 섞어서 대화 가능합니다. 전반적으로 쿠스코 숙소중에서 중간 이상은 합니다.
Stayed 2 nights in Jan 2019
Response from Verónica Venero on 22 Jan 2019
친애하는 손님, 우리 호텔에 최근 숙박에 대해 검토해 주셔서 대단히 감사드립니다. 귀하의 의견은 우리 모두에게 매우 중요합니다. 방의 양상에 대한 귀하의 의견에 진심으로 감사드립니다. 채식주의 자 및 채식주의 자와 같은 더 많은 아침 식사 옵션을 구현했다고 발표하는 것은 기쁨입니다. 개인적으로 개선 된 호텔에 오신 것을 환영합니다. 많은 감사와 함께, Verónica Venero | 품질 조정자

4/10 Poor

Yun Kyoung, 한국

Liked: Staff & service
Disliked: Room comfort
계단때문에 힘들어요
사진보다 별로였다. 룸도 너무 작고 3층 방을 받아 올라다니기가 아주 힘들어서 음직일때마다 짜증났다. 가격대비 아주 별로 였지만 직원들은 아주 친절했다.
Stayed 2 nights in Sep 2018
Response from Verónica Venero on 14 Oct 2018
안녕하십니까? 귀하의 체류에 대한 평가를 해주셔서 감사드립니다. 객실은 사진에 나와있는 바와 같이 마음에 들지 않으므로 유감입니다. 반면에, 그는 3 층으로 올라가 자신의 방을 1 층으로 바꿀 수 있다는 것은 불편하다는 것을 나타내야 만했습니다. 우리는 직원들이 당신을 아주 잘 대접한다는 것을 알게되어 매우 기쁘게 생각합니다. 진심으로, 베로니카 베네 노 품질 조정자

10/10 Excellent

SEUNG WON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very friendly and helpful Room is little bit cold but they provide heater “muchas gracias!”
Stayed 1 night in Jun 2018
Response from Verónica Venero on 1 Jul 2018
Dear Customer. Thank you for taking the time to share your experiences with us. I am happy to know that our staff made your stay a pleasant one. We hope to see you soon. Best regards, Verónica Venero Quality coordinator

4/10 Poor

Petra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn’t stay there again
I arrived at the hotel very early. They checked me in with no further information. At check out I found out that I have to pay 10 dollars extra. It would have been fine if they would let me know up front! The toilet was used and not cleaned. The worst thing was how the room (very small, inside the building with sort of windows in the corridor - so no sun into the room) was COLD!!! I cancelled my other night that I needed after coming bag from trek and choose another place. Breakfast was nice.
Stayed 1 night in May 2018
Response from Verónica Venero on 29 May 2018
Thank you for taking the time to provide us with an assessment of your stay. I am very sorry to hear that your stay did not meet expectations, but it is important to mention that the hotel policies are written on the Expedia page and when a passenger enters the room before check-in time, it is an extra effort to prepare the room and for that reason they are charged an additional fee, usually passengers ask this question before entering and are provided with the room otherwise they can wait or leave their things at the hotel while they make a walk until the room is ready at the time indicated in the reservation policy. Yours faithfully, Verónica Venero - Quality Coordinator

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Verónica Venero on 11 Apr 2018
Estimada Luciana, agradecemos enormemente su comentario y evaluación en relación a su estadía en Casa Arcopunku. No hay mayor alegría para nosotros que su satisfacción Esperamos verlo pronto por esta su casa. Saludos Cordiales, Verónica Venero - Coordinadora de Calidad

10/10 Excellent

Mauricio

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel poco conocido pero muy bueno
Muy buen hotel. En el perímetro del área turistica pero muy central. Destaco a Myriam, encargada de la recepción muy dedicada y preocupada de nuestra estadia.
Stayed 4 nights in Jan 2018
Response from Verónica Venero on 4 Feb 2018
Estimado Mauricio, gracias por tomarse el tiempo para compartir sus experiencias con nosotros por recomendar nuestro hotel a otros viajeros, nuestro personal del hotel disfrutó atendiendo. Esperamos volver a verlo pronto. Saludos cordiales, Verónica Venero Coordinadora de Calidad

8/10 Good

carlos, México

Liked: Cleanliness, staff & service, room comfort
Cusco
No es un hotel muy bonito pero está limpio muy buena agua y caliente en baño y muy buenas camas y sabanas. Si no quieres gastar mucho es una buena opción
Stayed 1 night in Dec 2017
Response from Verónica Venero on 14 Dec 2017
Estimado huésped, muchas gracias por sus comentarios, nos alegra que el hotel haya sido de su agrado, estamos trabajando para superar algunos detalles de decoración, esperamos volver a verlo y vea los cambios. Saludos cordiales.

10/10 Excellent

Javier, Arequipa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mejor de lo que pensaba
Realmente me quedé muy contento con mi estadía, dormí bastante bien, el wi fi funcionaba muy rápido, el desayuno buenísimo, buen agua caliente y quizás la mayor fortaleza de este hotel es su personal, muy atentos, Elizabeth me ayudó a programar un tour, me ayudó con lugares donde comer e incluso tome los servicios de Luis un taxista con el que trabaja el hotel. Todo muy bien, no me puedo quejar de nada. Altamente recomendable.
Stayed 1 night in Oct 2017
Response from Verónica Venero on 9 Nov 2017
Estimado Javier, muchas gracias por la puntuación y la recomendación que nos hace. Nosotros disfrutamos de su estadía en el hotel y esperamos volver a verlo pronto. Seguimos trabajando día a día para que nuestros huéspedes tengan una bonita estadía. Saludos cordiales, Verónica Venero Coordinadora de Calidad

6/10 Okay

Mads

Liked: Room comfort
Stayed 1 night in Oct 2017
Gracias por su calificación. Lamento saber que no quedó satisfecho del todo, pero hubiera sido muy importante para nosotros saber que faltó, para poder mejorar nuestro servicio. Saludos cordiales, Verónica Venero Coordinadora de Calidad