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Reviews of Kura Hulanda Village & Spa

3.5 out of 5
Kura Hulanda Village & Spa
Langestraat 8, Willemstad

Reviews

8.2

Very good

Rating 10 - Excellent. 227 out of 590 reviews" "
Rating 8 - Good. 222 out of 590 reviews" "
Rating 6 - Okay. 100 out of 590 reviews" "
Rating 4 - Poor. 28 out of 590 reviews" "
Rating 2 - Terrible. 13 out of 590 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is authentic and unique! It needs (and deserves) an update. The staff is absolutely friendly and does everything to make your stay comfortable. The historical setting and atmosphere is worth every penny we paid for our stay. The square in the centre of this little village is top!
Stayed 3 nights in Jul 2021
Response from Diana on 14 Jul 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Annie

Travelled with group
Disliked: Room comfort
Stayed 1 night in Jun 2020
Response from JB on 23 Jun 2020
Dear Annie thank you for your rating. We look forward to welcome you in the near future again. Warm Regards Jeanette M. Hooi-Bonet

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
To stay at kura Hulanda. The best thing to wear is flip flop or sneacker. Don't wear high heels.the rooms are antique decorated like wild west ..
Stayed 2 nights in Jan 2020
Response from Kura Hulanda Village & Spa Management on 7 Apr 2020
Dear Guest, Thanks for taking the time to review our property. We hope you will consider Kura Hulanda Village & Spa again for your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location! Large spacious rooms! Comfortable beds. The historical houses could use a overhaul! You see rotting wood, rusted away iron in many places. Very reasonable price!
Stayed 5 nights in Mar 2020
Response from Kura Hulanda Village & Spa on 19 Mar 2020
Dear Guest, Thank you for sharing your feedback with us. Please rest assured we will addressed this with the team to ensure we improve on this. We hope you will consider Kura Hulanda Village & Spa again for your next visit.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
The setting is just beautiful. You need to spent time to walk around in the gardens with art. It's just gorgeous. The room is specious but the bathroom needed attention. The shower was terrible: Not much water coming out and the hot and cold water was very difficult to control. The mirror above the sink was "vintage" look which made it hard to do my make up in the morning.
Stayed 3 nights in Mar 2020
Response from Kura Hulanda Village & Spa Management on 17 Mar 2020
Dear Guest, Thanks for taking the time to review our property. Regarding your experience with our bathroom, please rest assured we will address this with the team to ensure we improve on this. We hope you will consider Kura Hulanda Village & Spa again for your next visit.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I like the historical background of the property. However the management probably needs to get new investors to raise the ambience of the property. There are clear signs of under-investment. I should add that in going around Curacao in a limited way on a 3 day visit I thought generally there seemed to be under-investment in property. It could be where I passed.
Stayed 2 nights in Feb 2020
Response from Kura Hulanda Village & Spa Management on 27 Feb 2020
Dear Guest, We appreciate your valuable feedback as it helps us identify the areas we can improve. Thank you for staying at Kura Hulanda Village and Spa, we hope that you will consider us for your next trip!

8/10 Good

Svein

Disliked: Cleanliness
Opphold i historisk hotellkompleks.
Hotell med utmerket beliggenhet i forhold til sentrum, men i noe avstand fra strand. God mat på hotellet, men noe ventetid. Serviceinnstilt og positivt personell, men hvor det tydelig var mangelfulle retningslinjer for de ansatte og ikke minst at det var manglende tekniske løsninger for dem. Bygningsmassen var historisk spennende med store mangler, vedlikehold og skader og med et stort behov for oppgraderinger. Begrenset adgang til strand uten gjennom shuttlebuss til annet hotell i kjeden. Besøk på strand vil være kostbart.
Stayed 19 nights in Jan 2020
Response from Kura Hulanda Village & Spa on 27 Feb 2020
Dear Svein, Thank you for sharing your feedback regarding your stay! We are looking forward to see you again.

2/10 Terrible

Joe, Nyc

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing that was in pics were not at hotel rooms smelled pool was filthy sheets were dirty I had to cancel the reservation and rebook at Renaissance hotel couldn’t get ahold of any body at Expedia worst advertising for a hotel ever
Stayed 7 nights in Feb 2020
Response from Kura Hulanda Village & Spa on 25 Feb 2020
Dear Joe, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We are sorry that your experience at Kura Hulanda Village & Spa didn’t quite match your expectations.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World island charm
This is a hidden gem...charming in an old world, bygone day way. Absolutely perfect for me - who deplores the hipster hype and vibe. Super private. I had the grotto pool to myself both days. Grounds are beautifully maintained with wonderful hidden enclaves. Great location near Floating Bridge. Breakfast was good, not great (but free). Staff was hit or miss...most not overly friendly, but competent. Reasonable drink prices and dinner specials. They advertise a free shuttle to sister hotel's private beach. But fail to mention it is 45 min away and shuttle runs once. You are stuck on the north end of the island (with nothing to do except tiny and rocky beach and very limited food choices) for 5 hrs. Room was large with private courtyard that could use a few potted plants, furnished with antiques and huge 4 poster bed. Some reviews have said it could use a refresh. I disagree. I loved the 19th century island village feel of the place. If quiet, private is what you like, this is perfect!!
Stayed 3 nights in Feb 2020
Response from Kura Hulanda Village & Spa on 25 Feb 2020
Dear Judith, Thank you for sharing your positive feedback regarding your stay! We work hard to deliver an exceptional guest experience and are continually trying to improve. We will surely take each one of your feedback in to consideration.Thank you for staying at Kura Hulanda Village & Spa and we are looking forward to see you again.

6/10 Okay

MerTheBlur

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The location is great! The property itself is pretty cool, like a small village. But it needs some upgrades. The pool was extremely chlorinated, the showers were weak, among other issues that aren't worth going into. If somebody put some time and money into this spot, it would be ideal. The front desk person, Danielle, was very nice and accommodating even though we checked in early. Just a few upgrades and this plsce would be twice as much per night
Stayed 1 night in Jan 2020
Response from Diana on 4 Feb 2020
Dear sirs, Thank you very much for your feedback. We do appreciate it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location of this hotel was ideal. Within walking distance to shopping, restaurants, landmarks, public transport etc. Property has potential to be a perfect getaway but building maintenance is a small issue
Stayed 4 nights in Jan 2020
Response from diana on 4 Feb 2020
Dear sirs, Thank you very much for your feedback. We do appreciate it

10/10 Excellent

Fareed, Trinidad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, scenic and very calming. Highly recommended
Stayed 3 nights in Jan 2020
Response from Diana on 3 Feb 2020
Thank you very much for your feedback. We do appreciate it and are looking forward to make a new reservation for you in the future. With kind regards,

8/10 Good

Cassie, Trinidad

Travelled with family
Liked: Cleanliness, staff & service
I enjoyed the rustic ambiance of the place. The hotel is within very close proximity to shopping area, food outlets and the famous bridge. The room was cleaned everyday and clean towels were given to us. I must compliment the staff on their friendliness except for one staff at the front desk. There were no concierge service so carrying our suitcase to and from our room were a bit difficult since we had a room located upstairs. The internet service was also another issue we had. The problem was resolved after 24 hours which was a bit lengthy. The water pressure in the bathroom was also low on one morning but that problem was resolved within a timely manner. The pool was a bit dirty hence i was reluctant to swim in it
Stayed 5 nights in Jan 2020
Response from Diana on 3 Feb 2020
Thank you very much for your feedback. We do appreciate it.

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2020
Response from Diana on 3 Feb 2020
Thank you for your feedback. We do appreciate it.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Pools were not maintained, very basic rooms for the price. AC was good, food was good and downtown location.
Stayed 7 nights in Jan 2020
Response from Diana on 21 Jan 2020
Thank you very much for your feedback. We really do appreciate it. We are so sorry that the pool was not good maintained when you stayed with us. We apologize in this matter.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Diana on 21 Jan 2020
Thank you very much for your feedback. We really do appreciate it and we are looking forward to welcome you back in the future. With kind regards,

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020
Response from Diana on 21 Jan 2020
Thank you very much for your feedback. We really do appreciate it and are looking forward to welcome you back in the future. with kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property have allot of potential to be the best hotel in town. It needs repairs but it was clean The staff was amazing, very professional and friendly, like most of the people I met on the Island. .
Stayed 5 nights in Dec 2019
Response from Diana on 7 Jan 2020
Dear Sirs, Thank you very much for your feedback. We really do appreciate it. It is nice to hear that you had an amazing stay with us. We are looking forward to make a new reservation for you in the future. With kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent place for a weekend stay. Liked the view, breakfast and staff
Stayed 3 nights in Dec 2019
Response from Jeanette on 17 Dec 2019
Dear Guest, Thank you for your valuable feedback and we look forward to service in the near future. Warm Rgds

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property 👍 clean and safe atmosphere.clean rooms cold AC. No drinkable water in rooms.
Stayed 2 nights in Dec 2019
Response from Diana on 11 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019
Response from Diana on 11 Dec 2019
Thanks for staying with us. We appreciate your feedback & are looking forward to make a new room reservation for you in the future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful facilities, very charming. Noisy room AC, weak shower stream.
Stayed 3 nights in Nov 2019
Response from Diana on 12 Dec 2019
Dear Guest, Thank you for your feedback. We really do appreciate it. Sorry for the inconvenience, can you please inform us the room number and also we want to know if you had notify this to the reception desk. Awaiting for your reply.

4/10 Poor

de Bres

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
A return visit for us. Staff are very gracious and helpful and the hotel location is excellent. The room was kept clean but it seems the property is sliding downwards. We had a great deck but didn’t use because never cleaned of bird droppings on tables, etc. Also had an iguana who liked to hang out in the tree above the deck and have his bathroom breaks on our deck. We do not blame this on the hotel.
Stayed 10 nights in Oct 2019
Response from Diana muskus on 13 Nov 2019
Dear sirs, Thank you very much for your feedback. We do appreciate it and working very hard to have our hotel the way it should be.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Diana on 4 Nov 2019
Thank you very much for your feedback. We do appreciate it and looking forward to make reservation for you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean and friendly. Museum is worth a visit. Breakfast was very good.
Stayed 1 night in Oct 2019
Response from S Raap on 24 Oct 2019
Dear Guest, Thank you for choosing Kura Hulanda for your stay and for sharing your feedback regarding you stay. We were delighted to have you company and we look forward to welcoming you back in the near future. I hope we were able to fulfill all your requests and that you enjoyed your stay here. Kind Regards,

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Diana on 25 Oct 2019
Dear sirs, Thank you very much for your feedback. We really do appreciate it and are looking forward to make reservation for you in the future. With kind regards,

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from diana on 23 Oct 2019
Dear Sirs, Thank you very much for your feedback. We really do appreciate it. We are looking forward to make reservation for you in the future. With kind regards,

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Back in town and happy to see Kura Hulanda Village is still able to be as beautiful as always Hopefully new owners will keep the magic alive for the coming decades A truly special place
Stayed 1 night in Oct 2019
Response from Diana on 21 Oct 2019
Dear sirs, Thank you very much for your feedback. We really do appreciate it and looking forward to make reservation for you in the future. With kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable and helpful staff. Though not modern the atmosphere is very pleasing makes one feel secure. The location of this hotel is ideal walking distance to the city centre.
Stayed 3 nights in Oct 2019
Response from S Raap on 15 Oct 2019
Dear guest, Thank you for choosing Kura Hulanda for your stay and sharing your feedback regarding your stay. We were delighted to have your company and we hope that in near future you will choose our Hotel for your stay. Kindly,

10/10 Excellent

Dee,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has so much history and such an amazing story behind it! It is set up as a small village with a square and two beautiful pools. Each room is a converted cunucu home. The staff is very friendly and helpful and the location perfect
Stayed 1 night in Oct 2019
Response from Diana on 9 Oct 2019
Thank you very much for your feedback. We really do appreciate it and looking forward to welcome you back in the future. With kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Diana on 9 Oct 2019
Thank you very much for your feedback. We really do appreciate it and looking forward to welcome you back in the future. With kind regards,

8/10 Good

Camara, Trinidad and Tobago

Travelled with group
Liked: Staff & service
The location of the hotel is ideal for shopping and exploring the city. The hotel facility can be upgraded and better managed. Additionally, the breakfast was the same daily need variety and the taste can be better.
Stayed 4 nights in Sep 2019
Response from Diana on 30 Sept 2019
Thank you for your feedback. We really do appreciate it and looking forward to your next reservation. With kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019
Response from Diana on 9 Sept 2019
Thank you very much for your feedback and for staying with us. We really do appreciate it

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Diana on 3 Sept 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

deborah, Bonaire

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
La estructura es muy bonita es una pena que necesita mucha manutencion ... No hay agua caliente en la ducha ,en elbano habia muchas hormigas y limpiaron la habitacion a las 4.30 de la tarde,me parece muy tarde
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Stayed 2 nights in Aug 2019
Response from diana on 3 Sept 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from diana on 3 Sept 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 6 nights in May 2019
Response from Management on 5 Jun 2019
Dear Sir / Madam, Your feedback is valuable to us, hence we do not see any comments in this review in order to be able to take corrective actions. We look forward to receive this.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Fascinating environs to be staying in World Heritage buildings. That said, the hotel could use a management team with a bit more vision and with better attention to customer service.
Stayed 4 nights in May 2019
Response from ygoilo on 4 Jun 2019
Thank you for your stay with us and for sharing your experience with other travelers. Please rest assured we have addressed this with the team to ensure we improve on this.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we first checked in to the rooms in the afternoon, they were nice and cool. By the time we returned late in the evening, both rooms were not nearly as cool. One room was especially warm and I could not get the air conditioning to work. I called the front desk and reported the problem (10pm). A maintenance man and a woman came and tried to fix the unit. They replaced the batteries in the remote control, but the screen display was still very dim and they had a hard time reading it. After several minutes of trying to figure out the remote, they advised that it was now working correctly and left. I went to bed around 11pm, and woke up sweating at around 130am. The air conditioner was off and the room was hot. I tried to look at the remote control to see why it was off, but the display on the remote was so faint that I couldn’t read it. I believe that the man and woman who came to my room to “fix” the air conditioner actually made the problem worse by possibly setting a timer, so that the air conditioner went off a few hours after they left. At 530am, I went to the front desk to report these problems, and the agent wrote the problems down in a notepad. When I returned home, I reported the problems to Expedia and was told that I needed to write a letter to the hotel. I did so, but have been given the run-around by the hotel and Expedia for the past 3 months. Terrible experience with the hotel and Expedia.
Stayed 1 night in Feb 2019
Response from yg on 5 Jun 2019
Dear Guest, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas, so we can improve the guest experience. Regards

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 5 nights in Apr 2019
Response from ygoilo on 3 May 2019
Thanks for taking the time to rated us. We hope to see you soon. Regards,

8/10 Good

ACK

Travelled with group
Liked: Staff & service
Overall the place has its rustic feel relates to their historic value. Checkin was a little challenge as they didn’t expect me or had my reservation but the MOD did her best as fast as she could to get us settled. Definetly still worth it to stay and enjoy the history
Stayed 2 nights in Apr 2019
Response from ygoilo on 30 Apr 2019
Dear ACK, Thank you very much for your review. We are happy to hear that you had a great time. We are looking forward to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. Tranquil environment. Front desk reception can be more helpful in directing guests to things to do and places to see.
Stayed 5 nights in Apr 2019
Response from ygoilo on 30 Apr 2019
Thank you for your stay with us and for sharing your experience with other travelers. Please rest assured we have addressed this with the team to ensure we improve your issue. Regards,

8/10 Good

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town look alike hotel
Customer service is really good, people who work there are very very attentive and always looking for ways to help you! The hotel is very nice and big, you feel like you are walking in a small old style town, with statues and very nice art decorations. My room was about 5-7 min walk from where you can park the car. I didn't like that the floor is made out of small rocks, so carrying the bags could be difficult because you can't roll them. The room had a very small, old-dated tv (most of the time it didn't work), other than that the room was nice, clean, towels smell sooooo good, and they clean and organized the room daily! The whole "little town" hotel had wifi, it was awesome! I didn't use the pool but it looked clean at all times. Breakfast is a buffet with a lot of options, different types of bread (slides, croissant, pancakes, etc), butter, peanut butter, cream cheese, jam, honey. Eggs (scramble, poche, boiled), bacon, ham, cheese, fruit, yogurt, cereal, salads (tuna salad), orange juice, coffee, chocolate, milk, parfait. The location of the hotel is great, you are 5 min walking distance to the floating bridge, and fort.
Stayed 3 nights in Apr 2019
Response from Ygoilo on 23 Apr 2019
Dear Viviana! thanks for staying with us and let us know your experience. We hope to see you again. Regards, Yoyce Goilo

6/10 Okay

Nelson

Stayed 2 nights in Apr 2019
Response from ygoilo on 17 Apr 2019
Dear Guest, Thank you very much for your review. We are looking forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old fashioned style very quiet and relaxing..Lots of history..And right in the middle of town!!👍👍👍
Stayed 3 nights in Apr 2019
Response from Ygoilo on 7 Apr 2019
Thanks for let us know your experience! We hope to see you soon. Regards, Yoyce Goilo

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from ygoilo on 1 Apr 2019
Dear G Omar, Thank you very much for your review. We are happy to hear that you had a great experience. We are looking forward to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a quirky, wonderful old feel that set the tone for understanding Willemstad and its colonial heritage. Having the museum right there was a treat. Walking in and out of courtyards was a wonderful experience for me and made everything feel special. Be sure to find the pool with the waterfall -- we didn't explore and find that one until after we checked out, so we didn't get to enjoy it. Our only complaint about the property was that the beds were not very comfortable, so we didn't sleep especially well, but what one person fnds comfortable another might like, so that's not a reason to mark the whole place down.
Stayed 1 night in Mar 2019
Response from Diana on 29 Mar 2019
Thanks for staying with us. We appreciate your feedback!