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Reviews of Residence Inn by Marriott San Jose Cupertino

3 out of 5
Residence Inn by Marriott San Jose Cupertino
19429 Stevens Creek Boulevard, Cupertino, CA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 233 out of 285 reviews" "
Rating 8 - Good. 39 out of 285 reviews" "
Rating 6 - Okay. 3 out of 285 reviews" "
Rating 4 - Poor. 7 out of 285 reviews" "
Rating 2 - Terrible. 3 out of 285 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Jessica

Stayed 1 night in Apr 2024

10/10 Excellent

Rachel Anne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to navigate. Parking is super easy and free. Electric vehicle charging available too. Laundry facilities are available on this property too for long term stays. I love the kitchenette and double attached rooms for large families
Stayed 2 nights in Mar 2024

10/10 Excellent

Shuang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for short or long time!
Stayed 3 nights in Feb 2024
Response from Evelyn on 27 Feb 2024
Dear Shuang,Thanks for the feedback. We hope to see you again soon

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place in an excellent location
Stayed 1 night in Feb 2024
Response from Evelyn on 27 Feb 2024
Dear Ramona.Thanks for another positive feedback. Please do not hesitate to reach out if I can be of assistance to you

10/10 Excellent

Shuang

Liked: Cleanliness, staff & service, property conditions & facilities
Great location surrounded by many nice restaurants.
Stayed 5 nights in Feb 2024

10/10 Excellent

Ramona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are accommodating and very friendly. Always has a smile and offers the warmest welcome every time I arrive. My room is timely ready and spot clean. Breakfast in the morning is fresh and satisfying. The overall place is homey and relaxing. Will definitely return
Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and facility well organized and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Raúl Andrés

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Ramona

Stayed 1 night in Jan 2024

10/10 Excellent

Fernando J

Very comfortable room in an excellent and lively neighborhood, with lots of restaurants and nice sorroundings
Stayed 2 nights in Jan 2024
Response from Sara on 17 Jan 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience!

8/10 Good

Elisena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was wonderful however, I will say that the check in staff was rude and unfriendly. Considering the price, you'd think they would have great customer service. But they were sub-par.
Stayed 2 nights in Oct 2023
Response from Sara on 17 Jan 2024
Thank you so much for the feedback, we will share this with our team to help improve our guest experience. We really appreciate the business and hope you come back and give us another chance!

10/10 Excellent

Ramona

Stayed 1 night in Jan 2024
Response from Sara on 17 Jan 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

4/10 Poor

Gregory

Stayed 4 nights in Dec 2023
Response from Sara on 17 Jan 2024
Thanks for sharing your rating with us and the community.

10/10 Excellent

Soutsakhone, Alexandria

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sara on 17 Jan 2024
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

10/10 Excellent

Ramona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, very comfortable. Will be returning for sure
Stayed 1 night in Nov 2023
Response from Sara on 17 Jan 2024
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best clean service
Stayed 1 night in Nov 2023
Response from Sara on 17 Jan 2024
Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

4/10 Poor

Jason

Disliked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Ramona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.clean rooms and amenities. Close to everything
Stayed 1 night in Nov 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location!
LOVED the location, walking distance to lots of shops and restaurants! Free hot breakfast was great! Room was ready early, which was very nice. Other hotels will charge you extra to check in early!
Stayed 1 night in Oct 2023

10/10 Excellent

Betsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious well lit and very comfortable!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Love the convenience of this place as it is close to plenty of dining options and places to visit. The place is elegant, very clean and sanitized. The staff are always been friendly and accommodating. Parking is easily accessible. Will definitely return.
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
First day was great. Fastest checking I’ve ever had and the staff was very friendly.
Stayed 1 night in Sep 2023
Response from Evelyn on 22 Sept 2023
Hello Heather,Thanks for the great feedback and hope to see you again soon.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable seriously!
It was just just so old, old furniture and smells super moldy!!! I could not stay for 1 min, so i immediately asked for refund. The indian guy at the front desk said everything is new, 1 year old. It’s just absolutely unbelievable for the guy to lie like that to customers. Seriously! The furniture looks like grandma's antique furnitures and they are NOT 1 year old. Never ever come back again!
Stayed 1 night in Aug 2023
Response from Evelyn on 22 Sept 2023
Hello,Thank you for the feedback, but I am not sure if this is meant for our hotel. We've been opened for 6 years so none of our staff will dare to claim that our furnitures are new, and besides, we do not have an Indian guy that works with us.Best regards,

2/10 Terrible

Kristin

Stayed 2 nights in Aug 2023

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and
Stayed 1 night in Aug 2023

10/10 Excellent

Aharon

Liked: Cleanliness, staff & service, property conditions & facilities
Best place
Stayed 1 night in Jul 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. It was confusing trying to get to hotel from where you parked. We eventually figured it out.
Stayed 1 night in Jun 2023

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wishing the front desk receptionist can be more friendly and courteous
Stayed 1 night in Jun 2023

10/10 Excellent

Satnam, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and up-to-date. And very efficient service.
Stayed 1 night in May 2023

10/10 Excellent

Koren

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Great, relaxing atmosphere, friendly staff, spacious and comfortable rooms.
Stayed 1 night in May 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Of the many Residence Inns I’ve stayed at, this one is the best. Every amenity was well above the rest. It is modern with plenty of comfortable spaces to lounge, gather, or work. The patio area was pretty and great for entertaining or relaxing. Every staff member I came in contact with was welcoming and aimed to please. The biggest plus of all was the exceptional cleanliness of the well-appointed rooms. There was ample storage, charging outlets, and kitchen and bath space.
Stayed 3 nights in May 2023

8/10 Good

Marlene P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and love the privacy and convenience. Quiet and clean.
Stayed 1 night in May 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever!
The hotel room was clean and very comfortable. The service and employees were excellent and kind!
Stayed 1 night in Apr 2023

8/10 Good

DAI HO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

4/10 Poor

Christine

Stayed 1 night in Mar 2023

10/10 Excellent

YUJEN, SANTA CLARA

Stayed 2 nights in Mar 2023

10/10 Excellent

Chris

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed at several hotels in the San Jose area. I like this hotel the best and now only stay here. Hotel is very convenient; it is very clean, and staff is very friendly.
Stayed 2 nights in Mar 2023

10/10 Excellent

SHELLANIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
Super love this hotel especially the location. You feel so safe being here. The only downside is u can hear the people above you but it’s 95% normal in any hotel. U just have to hope that the people above u will be more considerate but it’s not the hotel’s fault. Will definitely stay in this hotel again whenever we visit north.
Stayed 1 night in Feb 2023

10/10 Excellent

Darren

Stayed 1 night in Feb 2023

10/10 Excellent

Nami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good

10/10 Excellent

Sang Choon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, breakfast, amenities, facilities were all good👍

8/10 Good

Jerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Everything was great. The parking garage was confusing was the only drawback.
Stayed 1 night in Dec 2022

10/10 Excellent

Jeaneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location of the hotel is convenient and accessible to different restaurants. We felt safe staying in this hotel. Checking in and out was a smooth process. The hotel lobby is clean and spacious. The suite room were my daughter and her friends slept was clean and has adequate stuff that they need from the kitchen (which they haven’t used) to the bathroom. The girls had a wonderful time, creating beautiful memories together while spending a weekend in San Jose. Thank you for the amazing service.
Stayed 1 night in Dec 2022