Ratings based on 307 Verified Reviews

4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Mama Fran Makes You Feel Like You're Visiting Fam

Posted 29-Apr-2018
Out stay was great! Mama Fran, the lady who runs the On The House breakfast area, is wonderful! I felt like I was having breakfast at my grandmother's or aunt's home. She is simply delightful and my daughter wants to hurry back to see Mama Fran soon.
Comment from Hotel Management
01-May-2018 by Keith H., Hotel Management
Thank you for your time and feedback. We are very glad to hear your stay was exceptional, and I will be sure to share your kind words with Mama Fran. She is such a sweet and caring person, and we are glad to have her as a part of our Hampton Family. We do hope to have you back with us again in the not too distant future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Mama Fran will take care of you at breakfast

Posted 20-Apr-2018
Wonderful stay. Only drawback is it’s a little hard to find behind a very busy intersection
Comment from Hotel Management
21-Apr-2018 by Keith H., Hotel Management
Thank you for your time and feedback. We are very glad to hear you have enjoyed your stay with us, and do hope to have you back with us again in the not too distant future!
4 out of 5
Recommended
for Everyone
by A verified traveller

Facilities

Posted 05-Apr-2018
Found the room somehow small. Also the gim was very small. Only 2 pieces of cardio equipment: a treadmill and an elliptical machine. Neither the room or the gim had reasonable space to stretch.
Comment from Hotel Management
12-Apr-2018 by Keith H, Hotel Management
Thank you for your time and feedback. We are very sorry to hear your stay was not exceptional. I do hope you will come back and allow us the opportunity to change your perception.
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient and comfortable

Posted 19-Mar-2018
Nice selection for breakfast. As always, eggs could have been better - but hey! They did have more than just hard boiled. Nice selection and the host/hostess are attentive and on the ball.
Comment from Hotel Management
23-Mar-2018 by Amber Zimmerman, Front Office Manager, Hotel Management
Thank you for the review! I am happy to see that you enjoyed our breakfast selection. I hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller

Well located hotel

Posted 10-Mar-2018
The staff was always helpful and went out of their way to make our experience great. The hotel interior was very clean.
Comment from Hotel Management
13-Mar-2018 by Amber Zimmerman, Front Office Manager, Hotel Management
Thank you for taking the time to review your stay. I am happy to see that you enjoyed your time with us and that our hotel is clean. I hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel was clean and staff excellent

Posted 27-Feb-2018
We stayed for 2 nights and had decent continental breakfast. Check in was easy and we changed our reservation quickly and without issues
Comment from Hotel Management
09-Mar-2018 by Amber Zimmerman, Front Office Manager, Hotel Management
Thank you for the great review! I'm happy to see that you enjoyed your 2 night stay with us, as well as the breakfast. We look forward to having you as our guest again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2018
Excellent hotel, excellent staff. Always stay at the Hampton Inn when I’m in Cumming.
Comment from Hotel Management
21-Feb-2018 by Amber Zimmerman, Front Office Manager, Hotel Management
Thank you for the great review. I'm glad to hear that we are your go-to hotel when visiting Cumming. I hope we can continue providing you with fantastic stays in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX.

Great hotel!!!

Posted 12-Feb-2018
Pros: Everything! The staff, the fresh baked cookies, the cleanliness of the room, the comfortable beds......
Cons: Can't think of anything
Location: The location is perfect - right off of 400, plenty of restaurants and shopping near by too
Everything about our stay was wonderful - the staff was very friendly and helpful. LOVED the fresh and warm home baked cookies in the lobby 24/7. The room was clean and comfortable and the location was great. We would stay there again in a heartbeat.
Comment from Hotel Management
13-Feb-2018 by Amber Zimmerman, Front Office Manager, Hotel Management
What a fantastic review!! Thank you, Kathy, for taking the time to share your wonderful experience with us. I am glad to see that the cookies and comfortable beds helped make your stay amazing. I am looking forward to the next time you visit!
4 out of 5
by A verified traveller

Posted 07-Feb-2018 on Hotels
Room about what you would expect. Hotel mostly clean, but not new. TV did not work properly for stay of 4 days and we complained, but nothing changed. Great service from ladies at breakfast.
Comment from Hotel Management
13-Feb-2018 by Amber Zimmerman, Front Office Manager, Hotel Management
I am sorry to hear that you were having difficulties with the TV not working, and for 4 whole days! I was not aware of this issue until now, and must apologize for it not being taken care of while you were here. I am glad to see that you received great service from our breakfast ladies. I hope the rest of your stay was pleasant. Thank you again for sharing.
4 out of 5
Recommended
for Everyone
by A verified traveller from Austin

Best staff

Posted 07-Feb-2018 on Orbitz
The woman who handles breakfast during our stay "Mama Fran" is the best. She alone is worth the trip.
Comment from Hotel Management
13-Feb-2018 by Amber Zimmerman, Front Office Manager, Hotel Management
Hi Bob! Thanks for taking the time to share your compliments about Mama Fran! She truly is a blessing to have as part of our Hampton family. I am glad to see you enjoyed your trip!