Cukalat Holidays from £130

The first night I was awakened by people yelling in a stairwell at midnight. they advertised this place as soundproof and it is not. then there's a new building going up next door to it and there's all this noise during the day from construction. The third night I woke up again to people yelling in the stairwell. I went downstairs after that and said can I please have a room higher up so it wouldn't be so noisy. they don't have it. they only rent out the apartments on the first floor. everything above that are residences. they offered me another room on the same floor but that doesn't solve the problem because all the noise is the same. also the person next door was vomiting profusely at 5: 00am and I could hear that. since I felt I couldn't get away from the noise, I decided to leave and go to another place. The manager wasn't in that day. she doesn't speak any English. The guy at the bar speaks some English. so communication is a real problem at this place. went back the next day. the manager is not there again. she's hardly ever there. went back the second day and she told me she wasn't giving me a refund via email. I reported them to hotels.com about their false advertising. it's not soundproof, you don't get a coffee tea hot pot. I asked for one. I never got it. I never saw the ironing board. that too is also listed as an amenity. I do not recommend these apartments. they're noisy. there's a bar downstairs on the the ground floor adding to noise.

Nice, clean place with a great view!

Poor start at reception when my reservation could not be found for some minutes. This is the first time in using hotels.com app this has ever happened ever, so I believe it was the reception staff not hotels.com. Also there was an attempt to charge us for coffees at breakfast - as breakfast includes coffee only from a machine placed nowhere near the buffet - which we should know as they never have to tell anybody. So after being accused of being disrespectful of staff and rude it spoilt an otherwise great stay.