Cueva de Chicho

Beautiful Property, Not a True Luxury Experience At $1,500+ per night, the expectation is a seamless luxury experience. Casa de Campo is visually beautiful, but service and value did not match the price. Check-in required a 25+ minute wait for a “concierge check-in”, while 2 front desk agents remained unoccupied, yet there was no meaningful property overview or proactive assistance. The room was standard at best and consistently humid. We had booked expecting a hot tub, but only select rooms in another section section of the resort have them. Even after a partial adjustment through Expedia, the value was not there. The main pool shows visible wear, and overall upkeep does not reflect a luxury rate. Concierge service lacked initiative. When restaurants were full, we had to prompt alternatives. There was also confusion about what our stay included, despite the high rate, it covered no meals or experiences, only the room and a golf cart. Dining was good overall. Breakfast at Lago stood out thanks to Jael, who delivered the only truly five-star service we experienced. The property and golf course are beautiful, but service precision, clarity, and overall value fall short of true luxury standards.

Everything was great. The people were so kind, the suite was clean and perfect.

We really loved the property, I have never seen such a great breakfast, lunch and dinner buffet in the main restaurant. Room and private pool were great. spa treatment was amazing. However, inconsistencies in service across the board (example: some guests were allowed to have breakfast outside before 7:30, some others while holding their baby needed to wait until exactly 7:30) and the overall cleanliness of the main pools (often accompanied by loads of bird poop) are simply unacceptable for a hotel with this rating and price point. Housekeeping seemed to be all over the place, same with bellhops and “Finest Club” amenities/service at the pool and beach.