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Reviews of Hotel Santa Ana

3 out of 5
Hotel Santa Ana
Presidente Cordova 11-49 y Tarqui, Entre General Torres y Tarqui, Cuenca

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 5 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

sean r

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Wrong Room ,Horrible Night .
They gave us another room ,not the one we paid for and they ignored our request for a balcony . The room needed an remodel . It had very old dirty broken things in it . The bed was not comfortable . The TV did not work . The bath was moldy and horrible . There was an open wall in the bath that had mold and pipes which dripped water. The breakfast did not include much and was not good quality. It was a horrible night . Good..Part.The workers were nice and helpful.he one in the photo.
Stayed 1 night in Dec 2019

2/10 Terrible

Steve, Quito

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property NOTHING like the pictures (sadly needed repairs). NO HOT WATER at all - some troubles with gas delivery in the city - OK, but we were not informed at check-in and when we went to the room for a shower - only cold...... We were told several times "we will fix it - in 15 minutes..." - after two hours of this, we moved to another hotel - with lots of hot water..... Staff was nice enough (and we did get a full refund with Expedia's help), but not disclosing that the pool, spa and steam room (all of which were choosing points for this place) were not working is a MASSIVE 'no-no'!
Stayed 4 nights in Oct 2019
Response from Eduardo. on 3 Dec 2019
You do not have the right to speak ill of the property if you did not stay at the hotel. His response is deplorable and unethical when he was never at the hotel. We don't know what he is talking about if I never enter the hotel. I should be ashamed after he didn't pay a penny or stay at the hotel to talk this way.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice experience. I highly recommend this hotel.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend in the center of Cuenca and cheap
Great area recommended great customer service good food safe area heartbif the town
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and furniture look old styled and it looks a bit like in the 30ies. The cleanness is very good. Everything is walkable, because the hotel ins in the middle of the center, near the cathedral and main spots. What I didn´t like was a group of ´drinkers´ who celebrated in one of the general rooms of the hotel near the swimming pool. It was not possible in the whole house not to hear them for a whole afternoon, because of the accoustic. Finally the staff finished it after some hours disturbing.
Stayed 2 nights in Feb 2019

10/10 Excellent

sean r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
travelor in ecuador
Great heated swimming pool and they gave me a refrigerator in my room when I asked. extremely friendly and met all my requests.
Stayed 2 nights in Feb 2019

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

FRANKLIN LEOPOLDO

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien en general, la dificultad mayor fue el agua caliente. Al parecer hay que dejar escapar el agua en la ducha por 1/2 hora antes de que salga el agua caliente y la verdad estoy en contra de ese desperdicio.
Stayed 2 nights in Nov 2019

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación!
Excelente ubicación, buen trato. Limpieza adecuada.
Stayed 2 nights in Sep 2019

10/10 Excellent

Alondra, Guayaquil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó todo del hotel, excelente atención, check in rapido
Stayed 2 nights in May 2019

6/10 Okay

Ian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Fueron 2 noches, la primera habitación fue un desastre total, me cambiaron a otra mejor. Muy lejos de las fotos de su pagina. El desayuno malo, no use la piscina. La ubicacion buena. No volveria y no lo recomendaria.
Stayed 2 nights in Mar 2019

4/10 Poor

LAURA DEL ROSARIO

Liked: Staff & service
PASEANDO POR CUENCA
Es un hotel que tiene buenas buenos lugares para descansar, en el espacio común. Aunque falta mejorar en un poco en el área aseo, por lo demás es sencillo, pero cómodo, sin ser lujoso. Tiene área donde puedes tomar un café y conversar. Piscina temperada. La tv, nunca funcionó. Bien ubicado.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bon emplacement personnel bien
Hotel bien situé personnel compétent mais l'état de l'hotel est pitoyable la piscine l'eau verte le spa sale et non fonctionnel la table de billard le tapis déchiré a plusieurs endroits non fonctionnel la connection WI-FI fonctionne juste près de la salle a déjeuner
Stayed 3 nights in Feb 2019

8/10 Good

LILIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi paso por Cuenca
Excelente ubicación para desplazarse
Stayed 2 nights in Feb 2019