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Reviews of Hotel La Casona

3 out of 5
Hotel La Casona
Miguel Cordero 2124 y Alfonso Cordero, Cuenca, Azuay

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 42 reviews" "
Rating 8 - Good. 9 out of 42 reviews" "
Rating 6 - Okay. 7 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When the staff found out we needed to leave at 6am, they offered breakfast early at 5:45 and made sure the cars were arranged for us to leave.
Stayed 3 nights in Feb 2024

10/10 Excellent

Billy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Sep 2023

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuenca visit
Excellent and helpful staff. Great location, close to restaurants, bars and shopping. and 15 minute walk to El Centro. The breakfast is very good and staff helpful in special request.
Stayed 4 nights in Apr 2023

10/10 Excellent

Guillermo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Buen lugar bien ubicado

8/10 Good

HAMILTON

Liked: Staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful.
Stayed 10 nights in Mar 2022

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We really liked the location. The hotel was clean. Staff was friendly. I just wished the bathtub had worked.
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful villa, lovely rooms in great area
Lovely area, beautiful villa and nice staff
Stayed 1 night in Dec 2018

8/10 Good

Ana, UIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, very close to a supermarket
Close to downtown, beautiful neighborhood. Breakfast was ok, the bread sooo good.

6/10 Okay

ivan, fort pierce, fl

Liked: Cleanliness, staff & service, room comfort
Nice Hotel, expensive for the services offered
Nice Staff, very expensive for the Services offered

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My stay at Hotel La Casona
The room was okay and very typical for Ecuador. The bathroom was tight but okay. No hot water at all and that was totally unacceptable. The hotel staff were fabulous. As good as it gets anywhere. Most spoke English which was very helpful. Breakfast was very nice also. We met many very nice people at the hotel. I would stay there again only if they fixed the hot water issue.

10/10 Excellent

Brett, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel a short distance from everything
Hotel La Casona is a very nice hotel located a short distance from the center of Cuenca. The rooms are very comfortable and clean. The staff is very friendly and willing to assist anyway possible. The hotel feels more like a bed & breakfast. The dining area is warm and inviting.

8/10 Good

daniel, bogota

Liked: Cleanliness, room comfort
Nice hotelo near the Old City. Well located
The staff is still not too well trained, I only stayed two of three days, and had no nice reply or assistance from the front desk clerk. I still need one day refund. Did not receive a bill nor invoice, I expect that it is not because they wish to keep money not caused. Else, ok.

10/10 Excellent

Joyce, New Braunfels, TX, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Even though there was only one English speaking person at the hotel our every need was met. The breakfast was delicious, the bathroom had been updated and there were plenty of blankets. We slept soundly though we were on the street side of the hotel. We will gladly stay there again

6/10 Okay

Thajauna Miller

Liked: Staff & service
Unattractive neighborhood
This hotel is significantly overpriced. I stayed here for five days and then moved to a hotel in the center of town for another seven days (that hotel was 60% cheaper, in a better neighborhood for tourists and the hotel was much nicer). The neighborhood is not inviting though I was told that this is one of the better neighborhoods of Cuenca - it is highly commercial, with no green space, or tourist attractions. My room was on the main street and very noisy - the windows are not double glazed. Hot water is available only in the morning. I used room service 3 different times and the food always arrived cold. Computer/internet access is excellent. All of the staff is friendly and helpful. The morning receptionist is especially helpful and he speaks English very well. I wish that I could rate this hotel higher but the physical plant makes that impossible.

10/10 Excellent

Kathryn, Punta Carnero, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Quiet
Was very pleased with Hotel La Casona. It is not close to the Parque de Calderon, however a brief taxi ride and you are among all that is going on! They also have true hot water...not from a 'widow maker' shower! Breakfast was good! Outside sitting area very comfortable! One of the desk clerks recommended we hired a driver, Angel, who speaks fluent English and is very knowledgeable of the area of Cuenca as well as surrounding cities. He took us to the only family left that makes and weaves a lot of different textile (and they are also for sell). From making the yarn, to dyeing it, using material that God has put on this earth....totally and all natural! The mother finishes some of them off by hand! It appears to be crocheted, however she does it with her fingers!!! AMAZED!!! Angel also took us to visit the location where they grow Orchids! I had no idea that it took so long to grow an Orchid! They have several different types! AMAZED!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back
Reception staff usually spoke English very well. Hotel located close to huge super market and mall with fast food and Tex-Mex restaurants that are familiar to those of us from the USA. Hotel is very close to the center of Cuenca so it's an easy walk to museums, cathedrals, Ecuadorian restaurants and shopping. Very safe feeling neighborhood including a bank with ATM machine very close to hotel.

6/10 Okay

norma, florida

Disliked: Property conditions & facilities

6/10 Okay

Neil, Dallas

Disliked: Cleanliness
Good location
The staff is cordial but did not speak English which we understood since we were in their country, not ours. The first room was very small but the following night they moved us upon our request to a great room at no additional cost. They ad great Wi-FI service which only went down once when they lost their power. We were on the second floor and the old wood floors made fr a lot of creaking when walking across them, especially at night. Ths little boutique hotel is beautiful ad as a nice, very reasonable restaurant with good food although a limited menu.

4/10 Poor

tom, fl

Disliked: Cleanliness, staff & service, property conditions & facilities
noise
This is the worst hoiel for noise I ever have stayed at. The guy next door was so nosiy that he wok me up three times. I was so upset <i finally went to the night clerk. The next day they moved me not the offender. Do not rate this above a two star hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Don, Carson City, NV

Liked: Cleanliness, staff & service, property conditions & facilities
B&B comfort in a quiet neighborhood
An almost-perfect hotel for a visit to Cuenca. It is more like a B&B, with basic restaurant services. Located a short walk from the colonial city center and convenient to local shops. A very loud disco operates across the street on Friday and Saturday nights until 2am, so you want to be wary of accepting the large front-side room. It is otherwise a very nice room. The cab drivers won't know where it is, so take their address to get home. The staff were always pleasant and responsive, and the facility is quite clean. The restaurant is good for a quick free breakfast, but there are too many other better alternatives for the other meals.

10/10 Excellent

Robert, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel La Casona, Cuenca, Ecuador
The staff at hotel La Casona was very accomodating and polite. The hotel itself was very clean and maintained. The owners son went out of his way to make us feel welcome, answer many of our questions, as he spoke excellent English.

10/10 Excellent

Brad, Paso Robles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Botique experience
The hotel was very new, clean, and the staff was extremely helpful and friendly.

10/10 Excellent

Bruce, Central Illinois, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostal Del La Casona, Cuenca, Ecuador
Outstanding room and service! Never having been to Ecuador, I didn't know quite what to expect, but I was pleasantly surprised! Clean and neat, friendly staff, plenty of hot water, comfortable beds and close to everthing...but not in noisy 'downtown' (Centro). Please be advised that you should be able to speak at least a little Spanish, to order breakfast, ask for directions, etc. This is not Cancun! Tipping is not encouraged, and some folks are downright insulted because they feel they are already being paid to perform their duties. I can't wait to go back to Cuenca and see my friends at La Casona!

10/10 Excellent

William, pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Pleasant surroundings, pleasant helpful staff , great breakfasts. Would suggest no TV at dinner time or breakfast or at least mute it. City center easy to access. Lots of history to see.

10/10 Excellent

Sonia

Travelled with family
Liked: Amenities
Muy buena ubicación, área muy segura, personal muy amable
Stayed 1 night in Feb 2024

10/10 Excellent

Martín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia, muy amables
Stayed 1 night in Sep 2023

10/10 Excellent

Martín Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Eugenio

Stayed 2 nights in Jul 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable
Stayed 1 night in May 2022

10/10 Excellent

Oscar Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

8/10 Good

Luis. A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Stayed 3 nights in Dec 2019

6/10 Okay

Da Seul

Liked: Staff & service, room comfort
좋았습니다

10/10 Excellent

José Roberto Morales, El Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente alojamiento, servicio 5 estrellas
super estancia. Lugar acogedor con un servicio insuperable

10/10 Excellent

rodrigo, Sao jose do rio preto

Liked: Cleanliness, property conditions & facilities, room comfort
Recomendavel
Quarto família excelente, com carpete de Madeira e bem limpo. Bem localizado, na parte nova da cidade, a US 1 ou 2 de taxi do centro histórico. O cafe da manha deixa a desejar pela falta de organização na reposição dos itens.

8/10 Good

Verified traveller

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Todos muy amables, la ubicacion es excelente pero no adecuada para personas con sueño ligero,meticulosos en cuanto a limpieza y personas muy altas o grandes, los baños son algo pequeños.