Crystal Grottoes Caverns

Pretty nice place! The staff felt a little rude and lol, the lift never arrives!! And it was unfortunate for us that the rfid detector to open the door stopped working randomly because of a battery problem and we had to go up and down multiple times thinking it was a key problem.

Gorgeous hotel and room. Great location. Very intimate and quiet. Front desk and doormen were always friendly.

Property is clean but well overdue for updates. The room was old and dated. It had a broken bathroom vanity and our AC was barely working. AC required multiple resets to get it to blow cold air, it was extremely loud when it turned on, and required to be reset multiple times throughout our 3 nights there. When informed of the poorly working AC, staff offered very minimal solutions. No on was on site to fix the issue, no room change offered and no compensation offered. No follow up was done with us to ensure that the issue had been fixed after we informed them we were able to reset our AC ourselves. Would definitely not stay again.