Crotonville Holidays from £896

The hotel itself was nice. The staff was very nice and helpful. The rooms were small and comfortable and so were the beds. They room was clean but could have used some updates and repairs. We had two main issues with our stay. The first was parking. The website states on-site parking which is definitely not the case. There is a public garage next to the property but was completely full with residents of the area that pay monthly and the staff there was rude. We had to drive several blocks to find an open lot as there was not any street parking and most streets people were double parked. Our other issue is that Saturday night there was an extremely large promotional party that we had no idea was happening. No notice was given to me when booking or when we arrived. There were so many people you could not even get into the lobby or from the lobby to the bar across from it. The party went until 11 pm and was extremely loud. After the event ended we were startled awake by ambulance and police sirens out front of the hotel. This wasn't just 1 or 2 cops this was dozens of police officers, multiple ambulance and a fire truck. I would like to give a better review as the hotel itself was very nice but the parking was a nightmare and should be stated correctly on the website so people know before booking. They should also tell people about large events like this as we would have chosen somewhere else to stay had we known.

Excellent and well kept hotel. Friendly and helpful staff. Awesome location.

You can never go wrong with Faena…we love the hotel chain

Staff incredible- every single person! They are happy people. Spotless Everyone was attentive and cared. 10/10 would recommend. Would stay again!

Conveniently located at 41st and Madison, just a block away from Bryant Park, the public library, the 42nd street subway stop and 5th Avenue shopping. The 2nd floor lounge is a quiet spot to reset with complimentary snacks, beverages and fruit. The rooms are typical New York small but cozy with the cute library theme. For those who receive complimentary breakfast at the adjacent Madison & Vine restaurant, the food is fine but the service is inconsistent and slow.