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"Horrible carpets, smelled like dog and cat piss, mold in room, barking dog, smudges and stains on sheets, mattress very hard with loud springs. When I ran the water in the sink, a dripping sound started up in the ceiling. It stopped a few seconds after I turned off the water. Just gross, smelly, felt grimy"

"Overall great stay. My only gripe was a worker went in the room when we weren’t there and made the bed, took towels, etc while our things were there."

"Breakfast was good. Bed was clean but sitting furniture was old and stained. There was a a worker doing repairs in a nearby room till 7:30pm and the hallways were filled with builders materials and dirty. Yard and parking had not been mowed in a while and was messy. Main lobby furniture was old looking. Not a good value for the price "

"Only stayed for about 5 mins and left. Burn holes on all blankets and sheets. Dirt and gunk everywhere and room smelled like mold. "

"When I did my reservation I asked for king size bed and when I got there they gave us two queens and the pool was not heated"

"The staff is very friendly. But if you come in late at night like around 12:00 or later to check in it takes forever for someone to come to the door and check you in. I had to wait for 20 mins before someone noticed I was standing at the door. So they need to work on that. But other than that I enjoy staying there when I go to visit my daughter in North Carolina."

"We loved out stay at Grand Hotel. We were there for 3 days and it was very quiet and peaceful. The staff was so nice and polite. We were close to everywhere we had to go (Crab Orchard and Crossville) and it was a very nice get away. Our room was very clean and had everything that we needed. There are no elevators here which was not a problem at all for us but I would suggest requesting a ground floor if you can not do the stairs. We are coming back in June and have quite a few family members that we have joining us and have 0 hesitation suggesting that they stay here as well."

"It was a quick one night stop. Super clean room and kind staff"

"Staff. And Rooms were great!"