Ratings based on 391 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from US

It was awesome place to be

Posted 19-Oct-2016
Pros: The room
Cons: Perfect
Location: Nice
People friendly I enjoy my stay I will visit again.
1out of 5
by A verified traveller


Posted 19-Sep-2016
I walked into the room and immediately I broke out. Skin turned red. Bumps on my body. Throat started swelling. I called the front desk and advised the room was stuffy and smelled like mildew and I was having an allergic reaction. They switched us into a different room. The second room wasn't as bad but we still couldn't stay. We left and came back for the reaction to start all over again. Needless to say, we checked out of the hotel and wasn't able to get a refund. This hotel needs to be torn down and remodeled.
4out of 5
by A verified traveller from Ohio

Decent hotel very close to airport.

Posted 01-Aug-2016
Overall the hotel was good. Had a difficult night of sleep but in a new bed that happens. Is a bit of a drive if looking for food other than what hotel offers.
4out of 5
by A verified traveller from OHIO

Nice hotel with stay, park and fly service!

Posted 24-Jul-2016
Pros: Convenience to airport and cost not having to drive a long distance in the middle of the night in order to make my plane connection so early in the AM
Cons: As stated above the Continued training for Customer Service of handling your customers with explanations of how the programs work for stay, park & fly
Location: Easy drive to surrounding cities for dinner, entertainment , shopping etc. Very close to Airport.
My biggest concern is the Customer Service efforts that they are lacking! When using stay, park and fly the staff needs to be able to educate the consumer staying at their location of how it works when brought to their attention at the time of check-in. Had to go back to desk to find out where to park and wanted to know if I signed the book. Didn't remember my asking about it on first trip. Then was not told anything but to go to phone at airport when got luggage on return and call for pickup. What door, missed the ride and had to ask AIRPORT staff where to be picked up. Had to wait for another pickup driver. When phone call for pickup is made GOOD SERVICE would be to followup with a response to make sure you have luggage and go to door 10 for Hotel pickup. Would be nice and friendly for those not familiar with the CVG Airport operations as I was not. If had known, it would not have been an extra driver trip and an inconvenience to the person who took my 2 calls. Make sure the staff knows how the program works and relays to your Customers... My only complaint with this hotel.
5out of 5
by A verified traveller

Posted 19-Jul-2016 on Hotels
Pleasant stay. When I booked, I must not have paid attention to the fact that the rooms do not have fridges (or at least our two rooms did not). Was a little disappointed, but as I said, that was my fault for not paying attention to the room specs. Restaurant was yummy. Pool, hot tub, and sauna were all nice. Workout facility was nice. Overall pleasant stay for the family!
4out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Jul-2016 on Hotels
4out of 5
by Denise from Wisconsin

Friendly Staff and Clean

Posted 18-Jul-2016 on Hotels
Super friendly staff at the front desk and the bar.Clean. Would stay again.
4out of 5
by Charlotte from Stockholm


Posted 15-Jul-2016 on Hotels
Came late and left early. Good service at the bar and good shuttle service!
5out of 5
by A verified traveller from Austin

CVG Airport Hotel

Posted 13-Jul-2016
Pros: Nice lounge and restaurant. Nice lobby.
Cons: Attentive staff.
Location: Airport.
Nice hotel and close to the airport. Clean, large and nice bar and restaurant. Only negative was we asked for coffee in the morning in the lobby because it was empty and they basically did nothing. Had to ask two more times to get it corrected. Not a bug deal but it was clear the front desk personnel brushed my request off and couldn't have cared less if the coffee bar was replenished or not.
5out of 5
by Rebecca from Spencerville, Ohio

Would book again for sure!

Posted 12-Jul-2016 on Hotels
Met my sister there for a music concert in Cincinnati. We had no idea how to get to or from the venue. The staff at the hotel laid everything out and helped us implement the plan. SO HELPFUL. Safe , secure, easy access to airport via free shuttle. Just an excellent package deal.