Ratings based on 377 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Ohio

Decent hotel very close to airport.

Posted 01-Aug-2016
Overall the hotel was good. Had a difficult night of sleep but in a new bed that happens. Is a bit of a drive if looking for food other than what hotel offers.
4out of 5
by A verified traveller from OHIO

Nice hotel with stay, park and fly service!

Posted 24-Jul-2016
Pros: Convenience to airport and cost not having to drive a long distance in the middle of the night in order to make my plane connection so early in the AM
Cons: As stated above the Continued training for Customer Service of handling your customers with explanations of how the programs work for stay, park & fly
Location: Easy drive to surrounding cities for dinner, entertainment , shopping etc. Very close to Airport.
My biggest concern is the Customer Service efforts that they are lacking! When using stay, park and fly the staff needs to be able to educate the consumer staying at their location of how it works when brought to their attention at the time of check-in. Had to go back to desk to find out where to park and wanted to know if I signed the book. Didn't remember my asking about it on first trip. Then was not told anything but to go to phone at airport when got luggage on return and call for pickup. What door, missed the ride and had to ask AIRPORT staff where to be picked up. Had to wait for another pickup driver. When phone call for pickup is made GOOD SERVICE would be to followup with a response to make sure you have luggage and go to door 10 for Hotel pickup. Would be nice and friendly for those not familiar with the CVG Airport operations as I was not. If had known, it would not have been an extra driver trip and an inconvenience to the person who took my 2 calls. Make sure the staff knows how the program works and relays to your Customers... My only complaint with this hotel.
5out of 5
by A verified traveller from Austin

CVG Airport Hotel

Posted 13-Jul-2016
Pros: Nice lounge and restaurant. Nice lobby.
Cons: Attentive staff.
Location: Airport.
Nice hotel and close to the airport. Clean, large and nice bar and restaurant. Only negative was we asked for coffee in the morning in the lobby because it was empty and they basically did nothing. Had to ask two more times to get it corrected. Not a bug deal but it was clear the front desk personnel brushed my request off and couldn't have cared less if the coffee bar was replenished or not.
2out of 5
by A verified traveller from PA

Poor air circulation!

Posted 09-Jul-2016
This hotel is in desperate need of ventilation fan, ductwork, and temperature/humidity control maintenance! Please take care of these issues, and you will have a much better place. The cleaning staff did a lovely job, but the front desk staff could take a few lessons in customer service.
4out of 5
by Dustin from whitesburg, KY

Posted 23-May-2016 on Hotels
Happy with the overnight there for a Reds game at Great American Ballpark, about 15 min from the stadium and an easy drive there. Quiet and secluded with a subway across the street
5out of 5
by James from Tennessee

Baseball with the Reds

Posted 23-May-2016 on Hotels
The hotel and staff were very nice. The hotel was quiet. We did not hear anything in our room including other guests or airplanes despite the airport being nearby. I would have no problem staying here on future trips into the Cincinnati area.
3out of 5
by barbara

This traveller left a rating score only Posted 22-May-2016 on Hotels
3out of 5
by barbara

This traveller left a rating score only Posted 21-May-2016 on Hotels
5out of 5
by Derrell

This traveller left a rating score only Posted 16-May-2016 on Hotels
3out of 5
by Tom

Posted 29-Apr-2016 on Hotels
Complimentary continental breakfast missing.