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Reviews of Holiday Inn Express & Suites Tuscaloosa East - Cottondale, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Tuscaloosa East - Cottondale, an IHG Hotel
6350 INTERSTATE DRIVE, Cottondale, AL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 160 out of 204 reviews" "
Rating 8 - Good. 31 out of 204 reviews" "
Rating 6 - Okay. 7 out of 204 reviews" "
Rating 4 - Poor. 2 out of 204 reviews" "
Rating 2 - Terrible. 4 out of 204 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Peggy

Liked: Cleanliness, amenities, property conditions & facilities
Would like to see more restaurants in the area
Stayed 1 night in Apr 2024

2/10 Terrible

Delphia

Travelled with family
Disliked: Amenities
I asked for a roll in handicap accessible room, i even called ahead. The rep said they had no handicap rooms. We couldn't stay there had to find another hotel. The reo was cold and uncaring.
Stayed 1 night in Apr 2024

8/10 Good

John

Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023

10/10 Excellent

Valerie

Stayed 1 night in Mar 2024

10/10 Excellent

froylan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place is very clean and in a quiet and safe part of town. breakfast was good with plenty of choices
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Maria, Conroe

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and comfortable beds!
Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Caledonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a visit to Tuscaloosa and Northport Alabama. Off the busy 82 Loop but convenient. Great breakfast buffet.
Stayed 3 nights in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick overnighter
overnight stay to break up a longer drive. Hotel is easily accessed and convenient to numerous fast food places. Clean and comfortable room was ready on arrival with a quick check in
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was superb!
Stayed 4 nights in Feb 2024

10/10 Excellent

DAmberlexus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Ashley

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Ruth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Debra

Stayed 1 night in Dec 2023

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property. Friendly staff. Safe area.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is near several restaurants. Easy to access from the Interstate. The area is not crowded and is easy to get in and out of with vehicle. Breakfast was outstanding. Overall, an excellent choice.
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ken

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Initial room I was placed in did not smell great and lacked a few items. But staff quickly accommodated I was very comfortable for my stay. The breakfast is great. Hope it doesn't change. Especially the skim milk option. Only thing was some food items needed to be inspected before putting them; for example the peanut butters were broken at the bottom exposing the contents and there was a skim mild carton that was spoiled despite being before the expiration date. Could be a fluke but may need to look at food storage processes.
Stayed 5 nights in Nov 2023

4/10 Poor

Michelle

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Troy

Travelled with family
Staff was very friendly. Dining area was clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff was very friendly! The rooms and the hotel lobby was very clean! Lots of amenities! Pool, workout room, huge complementary breakfast! Even had free gifts for people going to the Alabama game! We had a blast and enjoyed our stay!
Stayed 3 nights in Oct 2023

6/10 Okay

Michael

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Overall good stay
Overall the stay was good. Hotel was quiet and convenient. The bathroom in our room could have used a bit more attention -- shower needed a deep clean and there were hairs on the floor. But otherwise the room seemed clean. The pool was not very clean, we had to net it out before swimming. Breakfast items seemed scarce in supply. We have stayed at this hotel before and the experience was good, it just needs a bit more attention to detail.
Stayed 1 night in Oct 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
So nice and very clean!
Stayed 1 night in Sep 2023

10/10 Excellent

Gary, Montgomery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice size rooms and fantastic staff!!! Great free breakfast and very conveniently located to the University of Alabama!
Stayed 3 nights in Sep 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tunga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was top notch in every way possible. Clean, comfortable, affordable. I travel a lot for work and so far I have not seen a hotel any cleaner than this one.
Stayed 1 night in Sep 2023

6/10 Okay

Lindsey

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Pretty Good
Check-in was fantastic! The two gentlemen at the front desk were so helpful and friendly - the bedding was STILL DAMP and the shower curtain didn’t work and cause a large leak on the floor. Overall, pretty ok stay and things were clean at least.
Stayed 1 night in Sep 2023

10/10 Excellent

Sean, New Orleans

Stayed 1 night in Aug 2023

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, easy, convenient location.
Stayed 3 nights in Aug 2023

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and comfortable room.
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable, good breakfast
Very friendly college student checked us in. Comfortable. Very good breakfast. Pretty clean, but just a few minor things. I would stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Fatiha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors needed to be vacuumed and the first room we were checked into was not turned over so we returned to the front desk and informed the employee on duty. He was very embarrassed about this and immediately rectified the issue by do his due diligence and get us another room.
Stayed 1 night in Aug 2023

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and property!!! Staff was very accommodating to my family and I, as I called an audible on needing additional rooms. The staff truly represented the brand when it came to customer service. Thank you!!!
Stayed 2 nights in Aug 2023

6/10 Okay

Meghan

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Fitness room is ignored. House keeping was subpar.
Stayed 3 nights in Aug 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and hot breakfast is a plus.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean, the front desk staff was friendly and helpful, and I enjoyed the continental breakfast.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Nice place to stay!
Stayed 1 night in Aug 2023

6/10 Okay

Tammy

Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean , friendly staff , comfortable bed, shower and bath area WOW loved it
Stayed 4 nights in Jul 2023

10/10 Excellent

Birthe

Stayed 1 night in Jul 2023