Hello dear Mrs./M.,Thank you for your feedback on our hotel. This helps us to raise our standards on a daily basis.Please do not hesitate to share with us your suggestions for improvement so that we can offer you better experiences next time: pr@goldentuliplediplomatecotonou.com See you soon!

Dear Ms. Hauwa,Thank you for taking the time to leave us a review and for the perfect score of 10/10! We are so pleased to hear that you were satisfied with your experience at our hotel.Thank you again for your review, Ms. Hauwa. We hope to welcome you back again soon!Sincerely,Saad YOUSSEFDirector of Operations

Dear Ms. Sonali,We're delighted to see your perfect 5/5 rating! Your satisfaction is our top priority, and knowing you had a positive experience truly brightens our day.Thank you again for choosing us, Ms. Sonali. We hope to welcome you back soon for another delightful experience!Sincerely,Saad YOUSSEFDirector of Operations

Dear Dr. Japhet,We are deeply sorry to learn that you rated your recent experience with us a 1/5. Every review matters to us, and we would appreciate it if you could share your specific feedback on what fell short of your expectations.Your insights are invaluable and will help us improve and better cater to our clients' needs. Please feel free to reply to this email with your feedback, or reach out to us directly through the hotel's main phone number.We are committed to earning back your trust and doing everything we can to ensure a more positive experience in the future.Sincerely,Saad YOUSSEFDirector of Operations

Dear Ms. Beinyetua,Thank you so much for your fantastic review! We're thrilled to hear you had a positive experience with our staff and service.Our team takes great pride in providing excellent hospitality, so your kind words mean a lot to us. We're constantly striving to improve, and your feedback helps us ensure we're meeting the needs of our guests.We hope to welcome you back again soon!Sincerely,Saad YOUSSEFDirector of Operations

Cher Monsieur, nous vous remercions pour votre bonne note et espérons avoir le plaisir de vous accueillir prochainement dans notre établissement.

Bonjour et merci de nous avoir attribué une note de 5/5.A très bientôt.

Hello and thank you for your comment. See you soon.

Bonjour et merci de nous avoir attribué une note de 5/5. Nous serons ravi de vous accueillir à nouveau.A très bientôt.

Bonjour, nous vous remercions pour votre évaluation positive et espérons avoir le plaisir de vous accueillir prochainement dans notre établissement pour vous faire découvrir les nouveautés sur lesquels nous travaillons actuellement. Bien à vous.

Bonjour er merci de nous avoir attribué une notre de 8/10.A très bientôt.

Hello and thank you for your comment.See you soon

Bonjour et merci de nous avoir attribués un score de 10/10. Nous travaillons chaque jour pour améliorer l'expérience de nos clients. A très bientôt

Bonjour et merci beaucoup,

Good morning , thank you very much.

Thank you very much, see you soon again.

Good afternoon from Cotonou , thank you very much for the comments we all here hope to see you again soon. Thank you;

Good evening , sorry about the bathroom , I shall see the team. We are glad you enjoyed your stay and would like to see you again.

Bonjour et merci beaucoup pour vos commentaires. je transmettrais aux équipes et au plaisir de vous revoir bientôt. Christian , the manager ;

Dear madam, dear sir , Good morning , I am the general manager of the hotel and I just read your comment and completly knock out by it. I am sorry you had a feeling of bad treatment because you were not a French speaking persons. Firt , please allow me to explain that even if not everybody ins fluent in english a good amount of our staff do speak English and certainly would not cheat people or look down at them because they do not speak French. please look at all our review and you will see that many foreigners are visiting our hotel and none complaint about bad treatment because they did not speaK French .I like to ad also that we do , since 1 year have an English teacher from Nigeria in house to try to improve the knowledge of English language in the hoteL However , I like to appologize again , as you feel badly treated and can only ask you to contact me, Christian Quemener , general manager , gm@goldentuliplediplomate cotonou.com Thank you best regards,

Good morning , thank you very much see you soon at the Golden Tulip Cotonou.

Good afternoon and thank you very much, see you again soon.

Good afternoon and thank you very much.Looking forward to see you soon again.

Good evening, thank you very much for your very nice comments.Wehope to see you again soon at Golden Tulip Le Diplomate Cotonou. Thank you, Best regards,

Good afternoon and thank you very much, see you soon again at Golden Tulip Le Diplomate Cotonou.

Good afternoon, Thank you very much.

Good afternoon and thank you very much. See you soon at Golden Tulip Le Diplomate Cotonou.

Thank you very much.

Good morning and thank you,

Good morning Mr Anonymous, Thank you for your review ,but we are indeed sorry that we could not meet your expectations. However , I would be happy to know more about the defiency in our property and to make sure that when yes you return to us everything will up to your liking. Thank you very much .Christian Quemener , General Manager Golden Tulip Le Diplomate Cotonou.

Dear Guest, Thank you for your feedback and for the rating. Usually our internet is working well, our installation is at the same level than in any other country as we are using the same internal system than the main international brands; the downside is that we can use only that we receive and this is the issue we cannot really control. Please accept my apologies for this. Best regards. pascal Demarchi General Manager

Dear Daniel, Thank you very much for your feedback following your stay with us at the Golden Tulip Le Diplomate Cotonou. I have noted the points you raised which will be look at and we will continu our training with our team member. Best regards. Pascal Demarchi General Manager

Dear Anonymous on, Thank you very much for your comments and feedback. It is a pleasure to know you enjoyed your stay with us. Best regards. Pascal Demarchi General Manager

Dear Anonymous on, Thank you very much for your comments and feedback. It is a pleasure to know you are enjoying your stay. Best regards. Pascal Demarchi General Manager

Dear Anonymous on, Thank you very much for your feedback. We are delighted you had such a great time with us. Best regards. Pascal Demarchi GM

Dear Anonymous on, Thank you very much for your feedback. We are delighted you had such a great time with us. Best regards. Pascal Demarchi GM

Cher Aboubakar, Merci pour votre feedback. Désolé, car il semble que vous n'avez pas eu une bonne expérience durant votre séjour. N'hésitez pas à nous contacter que l'on puisse répondre à vos attentes. Meilleures salutations. Pascal Demarchi DG

Dear Bhalla, Thank you for your review and for the rating. We are actually in the process of recruitment a new Excecutive Chef for the kitchen. Best regards. Pascal Demarchi GM

Dear Edgar, Thank you very much for your feedback and comments. this is noted. looking forward to welcoming you in a near future. Regards. Pascal Demarchi GM

Thank you.

Dear GOLFTRAVELER, Thank you for your comments. Please accept my apologies for the noise which came from the wedding party during your stay. Let me know next time you want to stay in Cotonou, we will make sure you have a much better experience. Regards. Pascal Demarchi GM

Dear QUALITYFIRST. Thank you for your comments, i have noted the points you raised and want to let you know that the buffet of the lunch is NOT recycled for dinner. Dishes can be the same but the food is not served twice. Regards. Pascal Demarchi GM

Dear Guest, Thank you very much for your comments. We are so happy that you had a great experience with us, thank you. Looking forward to welcoming you again in a near future. Best regards. Pascal Demarchi GM

Dear Olamide, Thank you for your comments. Glad to read you had a great experience with us at Cotonou. We are looking forward to welcoming you again in a near future. Best regards. Pascal Demarchi GM

Dear Jan, Thank you for your feedback following your stay with us at the Golden Tulip Le Diplomate Cotonou. I have noted the point you made regarding the price, so no we cannot charge whatever we want, our prices are in line with our hotel category and with the quality of our product and services. It is true that actually we do not have any other hotel in town which can be compared with ours but I can assure you our balance quality/price is excellent. We have just added some colors and comfy pool sittings which are making our pool area more welcoming. The total control access to this area is a security point very important for our guests. We are looking forward to welcoming you during your next stay in Cotonou. Regards. Pascal Demarchi General Manager

Dear Guest, Thank you very much. Regards. pascal Demarchi General Manager

Bonjour M. Valentin,Merci pour la note de 5 attribuée à notre hôtel.Nous continuerons inlassablement à travailler afin de vous délivrer les meilleures expériences qui puissent être.A très bientôt !

Cher M. José,Merci beaucoup pour votre avis positif sur notre hôtel.Je suis ravi que vous ayez apprécié l'emplacement de l'hôtel, ainsi que la disponibilité et la sympathie de notre personnel.Votre satisfaction est notre priorité absolue, et vos commentaires nous encouragent à continuer à offrir un service de qualité à nos clients.J'espère avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour à Cotonou.Cordialement,Saad YOUSSEFDirecteur des Opérations